酒店回复: Dear Tatia,We sincerely apologize for the inconvenience you experienced during your stay. It's very important for us to provide attentive service, and we regret that your calls for room service went unanswered. Cleanliness is a top priority, and we are sorry to hear about the issues with the tissue holder and the stain near the bathroom door. Your feedback is valuable, and we will address these concerns with our team to ensure improvements. We hope to welcome you back for a more pleasant experience.Sincerely,The Management Team
酒店回复: Dear Kerry,It warms our hearts to know that you enjoyed everything about your time with us, from our friendly team members to our clean accommodations. Thank you so much for the perfect rating, and we hope to see you again soon.
1.0分
其他
原文
翻译提供方：Google
员工很棒，但其他一切都很糟糕。除了给员工点赞，我实在无法形容，他们在我看来都很棒。
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酒店回复: Dear John,It's appreciated to hear that our staff made a positive impression on you. Their hard work and dedication are crucial in providing our guests with a memorable experience. However, it's regrettable that other aspects of your stay did not meet your expectations. Your feedback is important to us, and steps are being taken to address the issues you faced.Sincerely,The Management Team
5.0分
家庭亲子
原文
翻译提供方：Google
住宿的好地方
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酒店回复: Dear Lucila,Thanks for staying with us at DoubleTree by Hilton Hotel Rocky Mount! It’s great to hear your experience was a good one. We look forward to welcoming you back next time you’re in the area.
4.0分
商务出差
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Staff was friendly. Everyone spoke even as walking by in the hallway. My stay was quiet and the smell of my room was refreshing. The bathroom wasn’t clean which confused me bc everything else was on point. I couldn’t wait for staff to clean it bc I had an event to go to and I needed the bathroom so I cleaned it myself with some stuff I brought.
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酒店回复: It's wonderful to hear that the staff made a positive impression and that you enjoyed the refreshing atmosphere of your room. We apologize for the oversight with the bathroom cleanliness. It's appreciated that you brought this to attention, and this will be addressed with our team. Comments like yours help us improve. Thank you for sharing your experience.
3.0分
其他
Very dated room. Several things could use repair. Ice machine on my floor didn't work. Workout gym under construction.
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酒店回复: Thank you for sharing your experience. It's regrettable that your room appeared dated and needed repairs. Your feedback about the ice machine and the gym is invaluable for us to make necessary improvements. We are always striving to enhance our services.
5.0分
情侣出游
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We didn’t get breakfast this trip but have in the past. Had dinner at onsite restaurant which was great. Clean rooms, comfy beds and a great overnight stop on way back from FL to NJ.
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酒店回复: Dear Jennifer,Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your dinner at our on-site restaurant and found the rooms clean and beds comfortable. It's wonderful to know we served as a great overnight stop for your journey. We hope to welcome you again soon!Sincerely,The DoubleTree Team
3.0分
其他
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The safety lock on my room door was broken. It was obvious it had been forced open in the past. Lights were burned out in the outside area making it dark and it felt unsafe. The bathroom shower curtain was not waterproof. The non-smoking room smelled. Not a pleasant experience.
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酒店回复: Thank you for taking the time to share your experience. It is truly concerning to hear about the issues you encountered with the safety lock and lighting. We take these matters seriously and will address them promptly. The description of the shower curtain and the smoke smell does not meet the standards we strive to uphold. Your feedback is invaluable in helping us make necessary improvements, as guest safety and satisfaction are our highest priorities. We hope to have the opportunity to provide you with a better experience in the future.
3.0分
其他
The bathrooms are rusted in the bath and sink areas the bedroom walls are peeling and look bubbled
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酒店回复: Thank you for sharing your concerns about your recent stay. It’s important to us that our guests have a comfortable experience, and I apologize for the issues you encountered with the bathroom and bedroom walls. Your feedback is valuable, and we are committed to addressing these areas for improvement. We hope to have the chance to welcome you again for a significantly improved stay in the future.Sincerely,The Management Team
5.0分
朋友出游
Didn’t have breakfast. Room was very clean, the beds were comfortable and everything worked!
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酒店回复: Thank you for your wonderful review! We are delighted to hear that you found the room very clean and the beds comfortable. It's also great that everything was in working order during your stay. We appreciate your kind words.Sincerely,The DoubleTree by Hilton Hotel Rocky Mount Team
我叫了客房服务，但没人接，大概六次之后我就放弃了。纸巾盒太恶心了，看起来好像好几个星期都没打扫过。浴室门附近还有一滩棕色污渍，不知道是不是粪便。非常失望！
我们提前十分钟预订了酒店，以便在旅途中睡上几个小时。入住流程很便捷，前台非常友好（即使是半夜！），还送了水和饼干。房间很干净，而且可以容纳我丈夫和他的服务犬。下次还会住这里！
员工很棒，但其他一切都很糟糕。除了给员工点赞，我实在无法形容，他们在我看来都很棒。
住宿的好地方
Staff was friendly. Everyone spoke even as walking by in the hallway. My stay was quiet and the smell of my room was refreshing. The bathroom wasn’t clean which confused me bc everything else was on point. I couldn’t wait for staff to clean it bc I had an event to go to and I needed the bathroom so I cleaned it myself with some stuff I brought.
Very dated room. Several things could use repair. Ice machine on my floor didn't work. Workout gym under construction.
We didn’t get breakfast this trip but have in the past. Had dinner at onsite restaurant which was great. Clean rooms, comfy beds and a great overnight stop on way back from FL to NJ.
The safety lock on my room door was broken. It was obvious it had been forced open in the past. Lights were burned out in the outside area making it dark and it felt unsafe. The bathroom shower curtain was not waterproof. The non-smoking room smelled. Not a pleasant experience.
The bathrooms are rusted in the bath and sink areas the bedroom walls are peeling and look bubbled
Didn’t have breakfast. Room was very clean, the beds were comfortable and everything worked!