We were on the 3rd floor and literally more than 100 yards from the only one elevator in the hotel. There should be a law against that situation.
My wife and I are in our late 70s and that’s where they put us. We also had a couple of dogs with us. So when we had to take the dogs for a walk, each trip included about 300 yards of walking inside the hotel.
Won’t make that mistake again!
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酒店回复: We sincerely apologize for the considerable inconvenience you experienced with your room location on the 3rd floor, being so far from the elevator. It is concerning to learn about the significant walking distance this created for you and your dogs, especially given your age, and we truly regret that this detracted from your stay.Please know that your feedback is important to us, and we are reviewing our room assignment procedures to better accommodate all our guests' needs. We truly hope you will consider staying at Hampton Inn Raleigh/Town of Wake Forest again in the future, allowing us the opportunity to provide you with a much more comfortable and convenient visit.
1.0分
家庭亲子
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Got to the hotel and our room was changed from 2 doubles to 1 king bed. Without my permission. The Hampton inn was not able to switch it back. We paid for 2 doubles and end up getting 1 king bed.
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酒店回复: We are truly sorry to learn of the significant inconvenience and frustration caused by the unexpected change in your room type upon arrival. We understand how disappointing it must have been to find your reserved room unavailable, and that our team at Hampton Inn Raleigh/Town of Wake Forest was unable to resolve this for you.Please know that this is not the standard experience we aim to provide, and we take your feedback very seriously. We sincerely hope you will consider staying with us again, so we can have the opportunity to deliver the high-quality experience you expect and deserve.
5.0分
家庭亲子
The hotel staff was very courteous and welcoming. The room was clean and amenities were plentiful.
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酒店回复: Thank you for sharing your positive feedback! It's great to hear that you found our staff courteous and welcoming, and that you appreciated the cleanliness of your room and the amenities provided during your stay.Your high rating means a lot to us. We look forward to welcoming you back to Hampton Inn Raleigh/Town of Wake Forest again soon!
4.0分
情侣出游
We stayed in a King studio suite and found it to be nice and roomy with the separate sitting area
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酒店回复: Thanks so much for taking the time to share your positive feedback! It's great to hear you enjoyed your stay in our King studio suite and appreciated the spaciousness and separate sitting area.We hope to welcome you back to Hampton Inn Raleigh/Town of Wake Forest again soon for another comfortable visit.
3.0分
其他
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The staff at wake Forest couldn’t be better. They were friendly and great representatives for the Hampton Inn. The room, as well as the hotel in general could use an update. The bed was hard and squeaky.
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酒店回复: It's great to hear that our team members at Hampton Inn Raleigh/Town of Wake Forest provided friendly and excellent service during your stay. They truly are wonderful representatives of our hotel, and your kind words mean a lot to them.We are genuinely sorry that the condition of your room and the hotel's appearance did not meet your expectations, and we deeply regret that your bed was uncomfortable. Please know that we take your feedback seriously as we are always striving to enhance our guest experience. We hope you will consider staying with us again, so we can have the opportunity to provide you with the high-quality experience you deserve.
4.0分
情侣出游
The staff was very accommodating. Breakfast was tasty and the staff kept things stocked well. Would definitely stay again.
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酒店回复: Thank you for sharing such positive feedback about your recent visit. We're glad to hear our staff was accommodating, and that you enjoyed the tasty breakfast, which our team works hard to keep well-stocked.It would be a pleasure to welcome you back to Hampton Inn Raleigh/Town of Wake Forest for another great stay whenever your travels bring you to the area.
5.0分
家庭亲子
Your day shift front desk clerk, Jaquez. provided excellent service for me and my family.
He was very friendly and helpful getting us checked in.
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酒店回复: It's wonderful to hear you had such a positive experience at Hampton Inn Raleigh/Town of Wake Forest! We're so glad Jaquez was able to provide excellent service and make your check-in smooth and friendly for you and your family.Your kind words mean a lot to our team, especially to Jaquez. We appreciate you taking the time to share your feedback, and we hope to welcome you and your family back for another enjoyable stay soon!
3.0分
家庭亲子
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Rooms are just too small for the price . You only clean the room every other day. For our cleaning day they made one bed not the other bed in the room and Changed towels. No new glassesor coffee
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酒店回复: Dear Guest,We sincerely apologize that your recent stay at Hampton Inn Raleigh/Town of Wake Forest did not fully meet your expectations. It is concerning to learn that you found the room size disappointing for the value, and we regret that the housekeeping service on your designated cleaning day was not thorough, missing details like making both beds and replenishing essential items such as fresh coffee and clean glasses.Your comfort is extremely important to us, and we take your feedback seriously. Rest assured, these specific points will be addressed with our housekeeping and management teams immediately to ensure our high standards are consistently upheld for all guests. We sincerely hope you will consider staying with us again, allowing us the opportunity to provide you with a much more enjoyable and comfortable experience in the future.
5.0分
其他
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My place in wake forest
Parking is fine, staff is awesome room was clean and perfectly fine. Breakfast was delish. This is my second stay here and I have to say I would stay again. Staff is friendly and helpful
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酒店回复: It's truly wonderful to hear that you continue to enjoy your stays at Hampton Inn Raleigh/Town of Wake Forest and consider us "your place"! We're so pleased that our friendly and helpful team, along with our clean rooms and delicious complimentary breakfast, made such a positive impression. We're also glad you found our parking convenient.Your loyalty means a great deal to us, and we look forward to welcoming you back again for another excellent experience.
4.0分
家庭亲子
Easy access to highway, decent hotel for a couple of days stay, excellent breakfast for the price.
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酒店回复: It's great to hear you enjoyed your stay at Hampton Inn Raleigh/Town of Wake Forest! We're pleased that our convenient access to the highway was a highlight for you, and we're especially glad you found our complimentary breakfast excellent.We appreciate your kind feedback and hope to welcome you back for another pleasant visit in the future.
We were on the 3rd floor and literally more than 100 yards from the only one elevator in the hotel. There should be a law against that situation.
My wife and I are in our late 70s and that’s where they put us. We also had a couple of dogs with us. So when we had to take the dogs for a walk, each trip included about 300 yards of walking inside the hotel.
Won’t make that mistake again!
Got to the hotel and our room was changed from 2 doubles to 1 king bed. Without my permission. The Hampton inn was not able to switch it back. We paid for 2 doubles and end up getting 1 king bed.
The hotel staff was very courteous and welcoming. The room was clean and amenities were plentiful.
We stayed in a King studio suite and found it to be nice and roomy with the separate sitting area
The staff at wake Forest couldn’t be better. They were friendly and great representatives for the Hampton Inn. The room, as well as the hotel in general could use an update. The bed was hard and squeaky.
The staff was very accommodating. Breakfast was tasty and the staff kept things stocked well. Would definitely stay again.
Your day shift front desk clerk, Jaquez. provided excellent service for me and my family.
He was very friendly and helpful getting us checked in.
Rooms are just too small for the price . You only clean the room every other day. For our cleaning day they made one bed not the other bed in the room and Changed towels. No new glassesor coffee
My place in wake forest
Parking is fine, staff is awesome room was clean and perfectly fine. Breakfast was delish. This is my second stay here and I have to say I would stay again. Staff is friendly and helpful
Easy access to highway, decent hotel for a couple of days stay, excellent breakfast for the price.