Overall, pretty good for a one-night business stay. Convenient, clean, quiet, and a very good breakfast layout.
3.0分
商务出差
Bed was way too firm and the linens were not soft - felt like they were starched - check in was wonderful - best shower pressure and shower head I can remember
1.0分
其他
No hot water and staff says there is nothing they can do about it. Also, charged twice for the room
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酒店回复: I apologize for your negative experience during your stay. The issues with the hot water system were resolved quickly but it was not communicated properly. Also, the billing error with your stay was corrected once it was brought to our attention.It is our goal that all of our guests have an enjoyable experience. I hope that you will give us the opportunity in the future to provide you with the level of service that we are well known for providing.
3.0分
情侣出游
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The rooms are dated and are not clean. The showers have mold/mildew in them. This is an older property that needs to be updated. It is not up to par with the newer Holdiday Inn Express properties. I paid $250 a night for this ? Thankfully it was only for 1 night.
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酒店回复: Thank you for taking the time to share your feedback. We take your comments seriously and use them to improve our hotel and services. I am sorry that you found your stay less than satisfactory. I hope that you will allow us in the future to provide you with an exceptional stay,
1.0分
其他
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The room had a musty smell, booked a king-got a queen room, no hot water on arrival, towels were dirty and furniture was worn. Many rooms had not been cleaned the previous day by housekeeping. They kept running out if breakfast items.
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酒店回复: I am very sorry that you did not have a great experience during your stay. It is our mission that every guest leaves with a smile. I hope that you will give us the opportunity in the future to provide you with a flawless stay.
3.0分
其他
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Bed was awful and hard, hair dryer handle was sticky and dirty, shower head had something going on and sprayed water out of the side; therefore, flooding the floor. Asked for different dryer and more towels, never got towels or hair dryer. To top it off we were charged 2x’s. Hoping this gets resolved. To pay $420 for 2 nights for a holiday inn is ridiculous but then to have an awful bed is beyond ridiculous, my husband who never complains about beds even complained. We may as well have stayed down the road for $77 a night.
4.0分
其他
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Bathroom ceiling leaks
Bed was very comfortable with the pillows just ok because they were thin. The one problem we had with our stay (room 224) was that the ceiling over our shower leaked when someone showered in the room directly above ours. Also, it was impossible not to get water all over the floor when showering even with the shower curtain firmly tucked inside the tub.
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酒店回复: Diana, I am sorry to hear about the shower experience. Please always let us know straight away, if you are experiencing an issue. We would love to resolve the issue as quickly as possible. We would love to have you stay again and again.
5.0分
其他
Had to run the water in the shower for about 10 minutes for it to get warm
Never got hot.... just warm.
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酒店回复: Steve, I am sorry to hear about the shower experience. Please always let us know straight away, if you are experiencing an issue. We would love to resolve the issue as quickly as possible. We would love to have you stay again and again.
5.0分
情侣出游
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This is a very nice property. The staff was friendly; however, the individuals that I came into contact with seemed to not have customer service welcoming skills and was a little difficult to understand.
服务很好,早餐丰盛,交通便利
入住也不要押金,下次还会入住
Overall, pretty good for a one-night business stay. Convenient, clean, quiet, and a very good breakfast layout.
Bed was way too firm and the linens were not soft - felt like they were starched - check in was wonderful - best shower pressure and shower head I can remember
No hot water and staff says there is nothing they can do about it. Also, charged twice for the room
The rooms are dated and are not clean. The showers have mold/mildew in them. This is an older property that needs to be updated. It is not up to par with the newer Holdiday Inn Express properties. I paid $250 a night for this ? Thankfully it was only for 1 night.
The room had a musty smell, booked a king-got a queen room, no hot water on arrival, towels were dirty and furniture was worn. Many rooms had not been cleaned the previous day by housekeeping. They kept running out if breakfast items.
Bed was awful and hard, hair dryer handle was sticky and dirty, shower head had something going on and sprayed water out of the side; therefore, flooding the floor. Asked for different dryer and more towels, never got towels or hair dryer. To top it off we were charged 2x’s. Hoping this gets resolved. To pay $420 for 2 nights for a holiday inn is ridiculous but then to have an awful bed is beyond ridiculous, my husband who never complains about beds even complained. We may as well have stayed down the road for $77 a night.
Bathroom ceiling leaks
Bed was very comfortable with the pillows just ok because they were thin. The one problem we had with our stay (room 224) was that the ceiling over our shower leaked when someone showered in the room directly above ours. Also, it was impossible not to get water all over the floor when showering even with the shower curtain firmly tucked inside the tub.
Had to run the water in the shower for about 10 minutes for it to get warm
Never got hot.... just warm.
This is a very nice property. The staff was friendly; however, the individuals that I came into contact with seemed to not have customer service welcoming skills and was a little difficult to understand.