酒店回复: Dear Valued Guest,Thank you for your kind words! We're thrilled to be your go-to spot when visiting your daughter at UTK. It's great to hear you enjoy our convenient location, friendly staff, and comfortable rooms. We look forward to welcoming you back!
酒店回复: Thank you for taking the time to share your feedback. We're glad to hear you found your stay pleasant overall and appreciated the comfort of your room and the ample parking.We apologize for the inconvenience caused by the ladybugs on the windows. While we do our best to ensure a clean and welcoming environment, we will take further steps to address this. Additionally, we regret to hear about your experience with the dryer and the pool. We'll have our maintenance team look into both the dryer efficiency and pool chlorine levels to ensure these issues are resolved promptly.Your comments are invaluable in helping us improve, and we hope to have the opportunity to welcome you back for an even better experience in the future. If there's anything we can do to make your next visit more enjoyable, please don't hesitate to let us know.
5.0分
情侣出游
原文
翻译提供方：Google
办理入住手续的女士非常友好和热情。我们的房间很安静，非常干净。
小酒馆有非常美味的肉丸和热饼干。
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酒店回复: Thank you so much for your kind review! We’re delighted to hear that you enjoyed your stay and that our check-in team made you feel welcome. It’s great to know that your room was peaceful and spotless, and that you loved the meatballs and hot cookies at the Bistro. We hope to see you again soon for another wonderful visit!
5.0分
家庭亲子
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The rooms were very comfortable and a great use of space in order to have a refrigerator and microwave without having to take up a lot of space!!
The dining options, within walking distrance, were very good. The ease of getting to UTK campus was great - either straight shot down Cumberland or on the interstate!! Great location!!
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酒店回复: Dear Valued Guest,Thank you for choosing to stay with us, and for your honest feedback.
5.0分
其他
Staff was super friendly and accommodating, rooms were clean, beds were comfortable.
Would definitely stay here again and recommend.
酒店回复: We appreciate your wonderful feedback!
5.0分
其他
Excellent location, room clean comfortable and well designed.
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酒店回复: Thank you for your wonderful review! We’re so glad to hear you enjoyed our convenient location and found your room clean, comfortable, and thoughtfully designed. We appreciate you choosing to stay with us and look forward to welcoming you back soon!
5.0分
情侣出游
Very clean and updated hotel. Staff very friendly and professional. Will stay here every time
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酒店回复: Thank you for the wonderful review! We're so glad your enjoyed your stay!
3.0分
其他
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Just okay
The check in process was very efficient and the front desk assistant was very nice and helpful. The chocolate chip cookies are delicious! There is minimal parking as they are in a business park/shopping ***** and share spaces. The elevators are fairly small also. We had a king room with a sofa bed. The room smelled absolutely terrible. Like mildew and fish. I had to go and purchase air fresheners that barely helped. The sofa was soiled and also had an odor. I purchased Lysol and sprayed it all over. The bed was fairly comfortable. The lighting in the room and bathroom was minimal. Hard to see, especially in the bathroom. There was a microwave and small refrigerator that were nice amenities. Overall, it did the job but I would never stay here again.
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酒店回复: Thank you for taking the time to share your feedback with us. While I’m glad to hear that your check-in experience was efficient and that you enjoyed our fresh-baked cookies and in-room amenities, I’m truly sorry to learn about the issues you encountered during your stay.Your comments regarding the room odor, sofa condition, and lighting are concerning, and not at all reflective of the standards we strive to uphold. Please accept our sincerest apologies for the discomfort you experienced. We take feedback like yours seriously and will be addressing these concerns with our housekeeping and maintenance teams immediately to ensure they are resolved and do not affect future guests.We understand that first impressions are lasting, and regret that we fell short in providing you with the experience you deserved. While we may not have met your expectations this time, we do hope you’ll consider giving us another opportunity in the future.
4.0分
家庭亲子
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When I booked it didn’t know hotel was under renovations. I couldn’t leave my room one day because they were putting new carpet down in the hall. Should have been told ahead of time and the worker was rude and annoyed when I told him I had to leave. Parking is not great because there are office buildings in same lot.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the renovation work and the lack of communication about it in advance. We understand how frustrating it must have been to feel restricted in your room and to encounter an unhelpful attitude from a team member — that is certainly not the experience we aim to provide.Regarding the parking situation, we recognize that sharing space with nearby office buildings can occasionally make it challenging, and we’re actively exploring ways to improve this for our guests.Your comments are truly appreciated and will help us improve both our communication and service. If your travels bring you back to the area, we’d love the opportunity to provide you with a better stay.
致前台的男士。
我爸爸遭遇严重事故并被送往当地医院后，我为父母预订了这家酒店。他们凌晨 2 点左右到达时，我妈妈向前台的男士解释了发生的事情，因为我爸爸的衣服上沾满了血。前台的男士尽心尽力。他告诉他们离开汽车，帮助我爸爸下车，一路帮助他们到房间，甚至给他拿了一些水和饼干。我不知道那位男士的名字，但我们非常感激，你们是客户服务的典范！
住宿的好地方
我们每次去 UTK 看女儿时都会住在这里。去校园非常方便，附近有很多服务设施。员工很友好，房间干净舒适。
工作人员非常友好和乐于助人……房间和大厅都很臭
酒店整体都有味道……以前住过这里，没有任何问题……但房间开始显得陈旧，家具因正常磨损而沾上污渍等……
办理入住手续的女士非常友好和热情。我们的房间很安静，非常干净。
小酒馆有非常美味的肉丸和热饼干。
The rooms were very comfortable and a great use of space in order to have a refrigerator and microwave without having to take up a lot of space!!
The dining options, within walking distrance, were very good. The ease of getting to UTK campus was great - either straight shot down Cumberland or on the interstate!! Great location!!
Staff was super friendly and accommodating, rooms were clean, beds were comfortable.
Would definitely stay here again and recommend.
Excellent location, room clean comfortable and well designed.
Very clean and updated hotel. Staff very friendly and professional. Will stay here every time
Just okay
The check in process was very efficient and the front desk assistant was very nice and helpful. The chocolate chip cookies are delicious! There is minimal parking as they are in a business park/shopping ***** and share spaces. The elevators are fairly small also. We had a king room with a sofa bed. The room smelled absolutely terrible. Like mildew and fish. I had to go and purchase air fresheners that barely helped. The sofa was soiled and also had an odor. I purchased Lysol and sprayed it all over. The bed was fairly comfortable. The lighting in the room and bathroom was minimal. Hard to see, especially in the bathroom. There was a microwave and small refrigerator that were nice amenities. Overall, it did the job but I would never stay here again.
When I booked it didn’t know hotel was under renovations. I couldn’t leave my room one day because they were putting new carpet down in the hall. Should have been told ahead of time and the worker was rude and annoyed when I told him I had to leave. Parking is not great because there are office buildings in same lot.