酒店回复: We're So Glad You Enjoyed Your Stay!Thank you so much for taking the time to share your feedback! We're absolutely delighted to hear you had such a positive experience with us.
5.0分
商务出差
We had a wonderful stay. The breakfast was really nice and the hotel is within walking distance of several restaurants.
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酒店回复: Looks like you had a perfect stay! Delighted to hear and we hope you visit again.
5.0分
情侣出游
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A shower wand would of been a great added item in the bathtub. At checkin clerk was attempting to charge the 25.00 security deposit twice as on her end didnt show it as going thru on my end it did & I pulled up our bank acct to prove it had went thru. Needs charging station at bedside tables as no way to charge phones or watches. Overall need more outlets!
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the confusion and frustration you experienced with the security deposit at check-in. It is never our intention to cause any inconvenience, and we are very sorry that you had to provide proof from your bank to confirm the transaction.We also appreciate your suggestions about adding a shower wand and more outlets, especially for charging devices by the bedside. Your comments are valuable as we consider future improvements to our rooms.Thank you again for bringing these issues to our attention. We hope to have the opportunity to welcome you back and provide you with the seamless and comfortable stay you deserve.
4.0分
其他
Loved the room
Loved the room and how it was set up. Professional, helpful staff. The bed could have been a little harder.
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酒店回复: Thank you for the wonderful feedback! We're so glad you enjoyed the room setup and found our staff to be professional and helpful. We've also made a note of your comment about the bed firmness. Your comfort is a top priority, and we appreciate you bringing this to our attention.
5.0分
其他
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Excellent day
Service from the service desk with excellent was very clean. Food was good. Location was excellent close to shopping easy to get to the university very comfortable.
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酒店回复: Thank you for the wonderful review! We're thrilled to hear that you had such a positive experience. It's great to know that you found our service, cleanliness, food, and location to be excellent. We hope to welcome you back again soon!
4.0分
其他
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Comfortable stay
Comfortable stay with good breakfast options. Some carpet areas need cleaning -especially hallways - and one chair in our room was broken, the back was broken off. Also, the floor of the breakfast area was sticky. Bathroom in our hotel room was clean and in good working order. Great restaurants in walking distance.
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酒店回复: Thank you for sharing your detailed feedback. We’re glad you had a comfortable stay, enjoyed our breakfast options, and appreciated our convenient location. We apologize for the carpet condition in the hallways, the broken chair, and the sticky breakfast area floor—these are not the standards we aim for. Your comments have been shared with our housekeeping and maintenance teams so these issues can be addressed promptly. We’re pleased to hear your bathroom was clean and functional, and we hope to welcome you back for an even better experience next time.
1.0分
家庭亲子
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Front desk receptionist was excellent but the property had computer server issues so we couldn’t get a room key which was very inconvenient for leaving and returning to our room
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酒店回复: We’re very sorry for the inconvenience you experienced. Unfortunately, Hilton had a technical issue with our systems prevented us from being able to utilize our system, during the outage. We understand how frustrating this must have been, especially without a clear resolution time, and we apologize for the disruption to your plans. We’re taking steps to prevent similar issues in the future and hope you’ll give us another opportunity to provide the experience you expected.
5.0分
家庭亲子
Jackie, at the front desk, was amazing! So kind and courteous! She was so helpful with my reservation. I appreciate her kindness so much!
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酒店回复: That's wonderful to hear! We're so glad you had such a positive experience with Jackie at the front desk. We'll be sure to pass along your kind words to her. It's always great to know when our team members go above and beyond to make a guest's stay special. We truly appreciate you sharing your feedback!
5.0分
其他
Everything was clean. Breakfast food & eating clean & food was good. Bed were very comfortable.
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酒店回复: Thank you for your kind words! We’re delighted to hear you enjoyed our clean accommodations, tasty breakfast, and comfortable beds. We look forward to welcoming you back for another great stay.
干净整洁，但是工作人员不多。
很好
We had a wonderful stay. The breakfast was really nice and the hotel is within walking distance of several restaurants.
A shower wand would of been a great added item in the bathtub. At checkin clerk was attempting to charge the 25.00 security deposit twice as on her end didnt show it as going thru on my end it did & I pulled up our bank acct to prove it had went thru. Needs charging station at bedside tables as no way to charge phones or watches. Overall need more outlets!
Loved the room
Loved the room and how it was set up. Professional, helpful staff. The bed could have been a little harder.
Excellent day
Service from the service desk with excellent was very clean. Food was good. Location was excellent close to shopping easy to get to the university very comfortable.
Comfortable stay
Comfortable stay with good breakfast options. Some carpet areas need cleaning -especially hallways - and one chair in our room was broken, the back was broken off. Also, the floor of the breakfast area was sticky. Bathroom in our hotel room was clean and in good working order. Great restaurants in walking distance.
Front desk receptionist was excellent but the property had computer server issues so we couldn’t get a room key which was very inconvenient for leaving and returning to our room
Jackie, at the front desk, was amazing! So kind and courteous! She was so helpful with my reservation. I appreciate her kindness so much!
Everything was clean. Breakfast food & eating clean & food was good. Bed were very comfortable.