I will never, ever stay at a Marriott hotel again. I stepped out on the balcony and pulled the sliding door half-closed and it stuck. The screen was also broken and of its track. After about an hour and a half, I yelled to a customer in the parking lot for help.
When the receptionist arrived, with considerable effort he was able to force the door open enough for me to enter my room. He offered no apology and did not inquire about my well-being. He offered me nothing, but instead said "Management will hear about this." As he was leaving, I requested another room, which he accommodated.
When he returned to my room with the new room pass, he watched as I, a rather small 67-year-old woman, dragged four bags down the hall to the elevator, then down the hall to the replacement room. I was clearly struggling and he offered no help. That's just RUDE.
When I checked out the next morning, that receptionist inquired about my stay and I told him it was terrible because I was stranded on the balcony for over an hour. He laughed and said, "Yeh, I heard about that." HE LAUGHED. It was not funny.
I've been staying at this hotel for at least 6 years and have put up with the dwindling amenities, increased expense, and reliably decreasing quality. Never again.
You know, it would have gone a long, long way if the evening receptionist had apologized, offered to help me schlep my bags, and maybe, just maybe, offered me something for the trauma.
Never again will I stay at a Marriott hotel.
展开
酒店回复: Please accept our sincerest apologies for the distressing experience you encountered during your recent visit. It is deeply concerning to hear about the issues you faced and the lack of assistance provided by our staff. Your experience does not reflect the standard of service we strive to uphold. We appreciate you bringing this situation to our attention, as it helps us improve and ensure it does not happen again. We are committed to providing all our guests with a welcoming and safe environment.Warm Regards,Nathan VanceGeneral Manager
4.0分
其他
Stayed for almost a week, decent sized room and WiFi. Most staff friendly and helpful.
展开
酒店回复: Dear Ashley,Thank you for taking the time to share your experience with us. I am pleased to hear you found your room spacious and enjoyed the convenience of our Wi-Fi. It is wonderful to know that our staff made a positive impression with their friendliness and helpfulness. We strive to provide a welcoming environment for all our guests and hope to see you again on your next visit to the area.Warm Regards,Nathan VanceGeneral Manager
5.0分
商务出差
展开
This was an amazing property to stay at. The staff was very friendly and a hotel was very comfortable. The location is amazing. I can't say enough about the hospitality that I received. I give this place five stars⭐️⭐️⭐️⭐️⭐️
4.0分
其他
展开
Great stat, nice clean room. Wasn’t given any information about the hotel at all at check in. So I had to find out via the tv that breakfast was extra. Also I couldn’t get on to the WiFi.
5.0分
其他
展开
I booked another room just to get a little downtime to myself. I had planned to check out the hotel’s bistro and a few other places near by. Once I had a long shower and sat on that luxurious king bed, I was out like a light. 12 restful hours. Guess I really needed that down time!
5.0分
其他
展开
I am so mad at myself for not realizing this was available in my own hometown. I knew where the hotel is, but do to a major bathroom renovation at my house, I stayed there for the first time. It is so nice, I plan on staying there again soon, even though it is in my hometown!
2.0分
其他
展开
Not what we expected
This visit wasn't very pleasant because the room I reserved wasn't available, and we were offered a king suite, but we originally needed two queen beds and ended up with a pull out loveseat and a cot which weren't as comfortable as a bed.
5.0分
其他
The staff was very accommodating and friendly
展开
酒店回复: Dear Lamarr,Thank you for your kind words about our accommodating and friendly staff. We take great pride in providing a welcoming atmosphere for all our guests. It is wonderful to hear that you had a pleasant stay. We hope to welcome you back soon for another relaxing visit.Warm Regards,Nathan VanceGeneral Manager
5.0分
情侣出游
Very nice building, everything was super clean and well maintained. The gym was very nice and staff was super friendly and helpful. Would definitely stay again.
太糟糕了！我们的被子上有血迹，淋浴器坏了，天花板上长霉了，冰箱里长了东西等等！
I will never, ever stay at a Marriott hotel again. I stepped out on the balcony and pulled the sliding door half-closed and it stuck. The screen was also broken and of its track. After about an hour and a half, I yelled to a customer in the parking lot for help.
When the receptionist arrived, with considerable effort he was able to force the door open enough for me to enter my room. He offered no apology and did not inquire about my well-being. He offered me nothing, but instead said "Management will hear about this." As he was leaving, I requested another room, which he accommodated.
When he returned to my room with the new room pass, he watched as I, a rather small 67-year-old woman, dragged four bags down the hall to the elevator, then down the hall to the replacement room. I was clearly struggling and he offered no help. That's just RUDE.
When I checked out the next morning, that receptionist inquired about my stay and I told him it was terrible because I was stranded on the balcony for over an hour. He laughed and said, "Yeh, I heard about that." HE LAUGHED. It was not funny.
I've been staying at this hotel for at least 6 years and have put up with the dwindling amenities, increased expense, and reliably decreasing quality. Never again.
You know, it would have gone a long, long way if the evening receptionist had apologized, offered to help me schlep my bags, and maybe, just maybe, offered me something for the trauma.
Never again will I stay at a Marriott hotel.
Stayed for almost a week, decent sized room and WiFi. Most staff friendly and helpful.
This was an amazing property to stay at. The staff was very friendly and a hotel was very comfortable. The location is amazing. I can't say enough about the hospitality that I received. I give this place five stars⭐️⭐️⭐️⭐️⭐️
Great stat, nice clean room. Wasn’t given any information about the hotel at all at check in. So I had to find out via the tv that breakfast was extra. Also I couldn’t get on to the WiFi.
I booked another room just to get a little downtime to myself. I had planned to check out the hotel’s bistro and a few other places near by. Once I had a long shower and sat on that luxurious king bed, I was out like a light. 12 restful hours. Guess I really needed that down time!
I am so mad at myself for not realizing this was available in my own hometown. I knew where the hotel is, but do to a major bathroom renovation at my house, I stayed there for the first time. It is so nice, I plan on staying there again soon, even though it is in my hometown!
Not what we expected
This visit wasn't very pleasant because the room I reserved wasn't available, and we were offered a king suite, but we originally needed two queen beds and ended up with a pull out loveseat and a cot which weren't as comfortable as a bed.
The staff was very accommodating and friendly
Very nice building, everything was super clean and well maintained. The gym was very nice and staff was super friendly and helpful. Would definitely stay again.