酒店回复: Hello Melissa. Thank you for providing such a detailed account of your experience to us. We can only imagine the frustrations you faced with bringing issues to our team and leaving without any resolution, along with feeling like your concerns were dismissed. This type of customer service is absolutely not what we want to be known for. We apologize for the situation and will use your comments to complete some retraining with our team on how to handle these types of situations. We are so relieved to see Mary took your concerns seriously and checked in with you later to ensure your fridge wasn't creating more issues. We will make sure to reward her for providing the type of service we want to see throughout our team. We do hope to be able to host you again in the future so you can see your experience was an exception to the service we are normally known for. We are also gearing up for a full renovation, where our fridges will all be replaced with newer models. In the mean time, we will make sure our maintenance team checks out the room you were in and address the leaking water.

酒店回复: Hello Jennifer. We just wanted to stop by and say welcome to the Candlewood Suites@NDSU family! We love to see that you enjoyed your time with us and were able to take advantage of our Candlewood Cupboard offerings and free 24/7 shuttle to Hector Intl. Airport. We will make sure to pass along your comments to our wonderful team to celebrate another win in service. We can't wait to see you again on your future travels!

酒店回复: Hello Michelle. Thank you for taking some time to write about your experience during your recent stay with us. We can only imagine the frustration and disappointment when you saw your room was not fully cleaned. This is absolutely not up to our standards of cleanliness and I hope you brought it to the attention of our 24 hour desk team so we could move you rooms or address the issue right away. We're so sorry you had this experience and assure you, we will be taking steps to retrain with our team so this type of situation doesn't happen again in the future. We hope you're willing to give us another chance to host you and prove your negative experience was an exception to the way we typically operate. Again, we truly appreciate your feedback and will use this situation as a training opportunity and hope to see you again, soon.

酒店回复: Hello Carli and thank you for taking some time to write about your most recent stay with us. Our candlewood management team would like to first and foremost apologize for having a stressful check in time. We changed our reservation system a few weeks ago and are still in that fresh stage of getting accustomed to the new environment. We have had to manually adjust some reservations as they come from other third party channels. Upon researching your reservation it shows that prior to check in, you did notify the front desk which we appreciate! We are very happy that you voiced your concern with your rate and we were able to get it fixed for you. We do hope that aside from the hiccup at check in, everything else during your stay was great. We are in the process of starting renovations. Beginning December 1st, our property will be receiving an entire update to the look, feel and layout of all public spaces and guest rooms. We would love to invite you back once our renovations are done and receive some feedback from you! We do hope you give us a second chance and allow for us to provide a better experience on your next trip to Fargo.

酒店回复: Hello Ashley and thank you for taking some time to write about your experience with us! First and foremost, we are so glad you had a 10/10 experience with us. We are so beyond happy to put another hospitality win under our belt. We secondly want to welcome you with open arms to always regularly stay with us! We will pass this note along to Matt so he knows you appreciate the experience you had at check in with him. We do hope to see you soon and we are very much looking forward to hosting your next stay in Fargo!