酒店回复: Hello Melissa. Thank you for providing such a detailed account of your experience to us. We can only imagine the frustrations you faced with bringing issues to our team and leaving without any resolution, along with feeling like your concerns were dismissed. This type of customer service is absolutely not what we want to be known for. We apologize for the situation and will use your comments to complete some retraining with our team on how to handle these types of situations. We are so relieved to see Mary took your concerns seriously and checked in with you later to ensure your fridge wasn't creating more issues. We will make sure to reward her for providing the type of service we want to see throughout our team. We do hope to be able to host you again in the future so you can see your experience was an exception to the service we are normally known for. We are also gearing up for a full renovation, where our fridges will all be replaced with newer models. In the mean time, we will make sure our maintenance team checks out the room you were in and address the leaking water.

酒店回复: Hello Jennifer. We just wanted to stop by and say welcome to the Candlewood Suites@NDSU family! We love to see that you enjoyed your time with us and were able to take advantage of our Candlewood Cupboard offerings and free 24/7 shuttle to Hector Intl. Airport. We will make sure to pass along your comments to our wonderful team to celebrate another win in service. We can't wait to see you again on your future travels!

酒店回复: Hello Michelle. Thank you for taking some time to write about your experience during your recent stay with us. We can only imagine the frustration and disappointment when you saw your room was not fully cleaned. This is absolutely not up to our standards of cleanliness and I hope you brought it to the attention of our 24 hour desk team so we could move you rooms or address the issue right away. We're so sorry you had this experience and assure you, we will be taking steps to retrain with our team so this type of situation doesn't happen again in the future. We hope you're willing to give us another chance to host you and prove your negative experience was an exception to the way we typically operate. Again, we truly appreciate your feedback and will use this situation as a training opportunity and hope to see you again, soon.

酒店回复: Hello Enrique, Thank you for taking the time to write to us about your experience! We are very glad that you had a 10/10 stay with us! Our housekeeping team will be happy to hear how clean and comfortable your room was. I will be sharing your kind words with the housekeeping team. We do hope to see you back soon! We are remolding our property starting the end of December until May of 2026. We would love for you to come back and have another great experience with us in newly renovated rooms with the exceptional cleaning you already experienced! We are happily awaiting to host your next trip to Fargo.

酒店回复: Hello Mark. Thank you for reaching out to us following your recent stay. We're so pleased to see your interactions with our team were pleasant and helpful! We try to lead all interactions with empathy and grace, and are very pleased to see that coming through in your experience, as well! We'll make sure to pass along your comments to the team and hope to see you and your family again, soon!