酒店回复: Thank you for your feedback. We are sorry that our renovations had a negative impact on your stay. We are still a Hilton and hope you will come back and visit us once all the work has completed!
酒店回复: I'm sorry to hear your stay with us ended on this unsatisfactory situation. We always strive to make things right with our guests. Thank you for your feedback and we will most definitely use this feedback to improve upon our guest experience. I hope you can come back and stay with us the next time you visit Bend
1.0分
其他
原文
翻译提供方：Google
酒店房间很旧，和图片有明显差别！房间很多角落都很脏，前台工作人员态度很差！非常失望！
2.0分
家庭亲子
原文
翻译提供方：Google
当我们进行第三方预订时，很多额外费用并不明显。
3.0分
其他
展开
Overall, this hotel was fine. Nothing special but we did appreciate how close we were to downtown bend. We were annoyed that we were told parking would be $15 a night when we checked in and then got billed for $20 a night. Not sure how the Hilton thinks this is acceptable when their staff quotes one price and then they charge guests a higher rate.
展开
酒店回复: Patrick, we are glad you otherwise had a good stay and enjoyed the location. We deeply apologize for the miscommunication with our parking charge. It was a recent update for us and should have been communicated in advance. Thank you for your patience and we hope next time we can make it a perfect stay.
4.0分
朋友出游
展开
Nice hotel, room was spacious. Not a fan of having vanity/sink out in the room instead of secluded in bathroom. Disturb sleeping people when washing hands after bathroom use. Shower was plastic and creaked with every move in shower. The air conditioner was old and falling apart… not what you would expect for a Hilton.
Overall.. not terrible.. just expected more.
展开
酒店回复: Kyia thank you for sharing your experience. We have upgraded our A/Cs and have used your feedback to improve. We hope we can make it a perfect stay if you visit us again.
3.0分
商务出差
The food was good but the service was barely average. Not very efficient or observant. My room wasn’t cleaned the second night at all.
展开
酒店回复: Hello Debe, we are so sorry the service wasn't up to par and your room didn't get serviced as you would prefer. We appreciate the feedback and will work to improve for next time.
2.0分
其他
展开
The black outlines would not go up despite maintenance coming twice, the showerhead would not adjust to the proper position, there is a charge for parking and coffee is not available. If I am to be nickel and dimed, and I expect everything to be perfect. The rate is too high for what you get.
展开
酒店回复: Hello Shashi, we apologize for the troubles you had during your stay and have worked rapidly to correct the issues. Thank you for sharing your feedback. We do have coffee available until 10am daily but we are sorry you didn't get to enjoy it. We hope you can give us another shot and we can really knock it out of the park.
4.0分
其他
展开
It was easy, safe, clean, and pet friendly. Thought it was weird that two of the towels had holes. But otherwise the stay was fine. A little pricy, but did the job.
展开
酒店回复: Thank you, Jacquelyn, for being our guest and sharing your feedback. We apologize for missing the issue with your towels but we are glad otherwise it was a good stay! Hope to see you next time.
5.0分
其他
展开
Bath Tub
Loved the hotel and the location. Just a few different items of decor that made it feel fun and cozy. THE ONLY THING that felt off from the remodel was the bathroom. I would recommend redoing the shower/bath completely to a walk-in shower with some fun tiles and nicer shower heads, maybe multiple. When I stepped in the shower, I felt as if I were going to fall through to the next room.
Other than that, it was nice and hotels like this make me not want to use AirBnB.
展开
酒店回复: Hi Nicole, thank you for taking the time to share your feedback to help us improve. We have shared your experience with our bathrooms to improve them for future stays. Otherwise we are excited you had a great stay. Thank you.
嗯……
酒店已更名...因此不再是希尔顿...并且正在建设中...
因此很吵，而且早餐达不到希尔顿酒店的标准……这已经不再是希尔顿酒店的标准了。
真正的问题出现在退房期间和入住之后。首先我从他们的前台买了零食。打开爆米花后，整个袋子都裂开了，爆米花掉得到处都是。房间里没有真空吸尘器，所以我无法清理它。我尽了最大的努力，并留下了慷慨的家务小费。开车 30 分钟到达机场后，我发现我的结婚戒指不在我的手指上。我记得我洗手时把它放在浴室的水槽上。我打电话给酒店并告诉前台。对此他表示他会进行客房清洁检查。 15 分钟后我打电话询问他们是否找到了它，该男子坚称它不在那里。他说他走进去，用手电筒到处找，甚至趴在地上。我问我是否可以亲自去看看，因为我知道它就在那里。他开始辩解，说我没有理由来，它不在那里，房间已经被搜查、打扫干净，准备迎接下一位客人。我坚持要回来寻找，因为知道我的戒指就在那个房间里，我不会离开城镇。我开车 30 分钟回到酒店，与我交谈的那个人带我去了“干净”的房间。我一走进去，就径直走向“干净”的浴室水槽，纸巾盒后面有我的结婚戒指！请注意，如果有人擦过这个水槽就会看到我的戒指。但它就在那里！最重要的是，他们向我收取了 20 美元的地板上的爆米花费用。
酒店房间很旧，和图片有明显差别！房间很多角落都很脏，前台工作人员态度很差！非常失望！
当我们进行第三方预订时，很多额外费用并不明显。
Overall, this hotel was fine. Nothing special but we did appreciate how close we were to downtown bend. We were annoyed that we were told parking would be $15 a night when we checked in and then got billed for $20 a night. Not sure how the Hilton thinks this is acceptable when their staff quotes one price and then they charge guests a higher rate.
Nice hotel, room was spacious. Not a fan of having vanity/sink out in the room instead of secluded in bathroom. Disturb sleeping people when washing hands after bathroom use. Shower was plastic and creaked with every move in shower. The air conditioner was old and falling apart… not what you would expect for a Hilton.
Overall.. not terrible.. just expected more.
The food was good but the service was barely average. Not very efficient or observant. My room wasn’t cleaned the second night at all.
The black outlines would not go up despite maintenance coming twice, the showerhead would not adjust to the proper position, there is a charge for parking and coffee is not available. If I am to be nickel and dimed, and I expect everything to be perfect. The rate is too high for what you get.
It was easy, safe, clean, and pet friendly. Thought it was weird that two of the towels had holes. But otherwise the stay was fine. A little pricy, but did the job.
Bath Tub
Loved the hotel and the location. Just a few different items of decor that made it feel fun and cozy. THE ONLY THING that felt off from the remodel was the bathroom. I would recommend redoing the shower/bath completely to a walk-in shower with some fun tiles and nicer shower heads, maybe multiple. When I stepped in the shower, I felt as if I were going to fall through to the next room.
Other than that, it was nice and hotels like this make me not want to use AirBnB.