酒店回复: Thank you for your feedback. We are sorry that our renovations had a negative impact on your stay. We are still a Hilton and hope you will come back and visit us once all the work has completed!
酒店回复: I'm sorry to hear your stay with us ended on this unsatisfactory situation. We always strive to make things right with our guests. Thank you for your feedback and we will most definitely use this feedback to improve upon our guest experience. I hope you can come back and stay with us the next time you visit Bend
1.0分
其他
原文
翻译提供方：Google
酒店房间很旧，和图片有明显差别！房间很多角落都很脏，前台工作人员态度很差！非常失望！
3.0分
商务出差
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Staff were friendly and kind.
1. The heating system in our room was flaky - room was too hot, even with the thermostat turned low or off, the in room heating system kept pushing the same amount of heat into the room.
2. The bed was sunken in towards the middle leaving us drifting into the center.
3. The pillows were far to soft
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酒店回复: Hi Chris, we are so sorry to hear you had trouble during your stay. We always aim to make every stay perfect and your feedback helps us improve. We have addressed the issues with the room you were staying in and we are confident that we can offer a great stay if you join us in the future. Thanks again for taking the time.
5.0分
情侣出游
Great access to downtown bend and Old mill district at a reasonable price. Updated hotel with a friendly staff.
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酒店回复: Thank you for staying with us and we are so glad you enjoyed the hotel and location. Looking forward to seeing you next time.
5.0分
商务出差
Front staff were so knowledgeable of the area for walking and very efficient at check in. Will stay again
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酒店回复: Trina, we are so happy we could have you as our guest. Thank you for sharing your experience and your kind words with our team!
5.0分
商务出差
Great location, close to all the shops and restaurants. Friendly staff, clean and comfortable rooms.
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酒店回复: Thank you Maria for sharing you experience! We are so happy you enjoyed your stay, the location, and our team here at The Newberry. We hope to see you again soon.
5.0分
家庭亲子
Friendly staff, clean and well appointed rooms, and the property is very close to great Old Bend shops and restaurants.
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酒店回复: We so appreciate hosting you and we are glad you had a great time and hope you enjoyed Bend!
5.0分
其他
Nice hotel with great staff and wonderful location close to everything downtown. Beds were very comfortable. Would definitely stay again.
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酒店回复: Dan thank you for choosing The Newberry and we are so grateful you had a great experience. Hope to see you next time.
5.0分
家庭亲子
Great place to stay in Bend. Walking distance from lots of shopping and restaurants.
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酒店回复: Hi Matthew, We are so glad you enjoyed The Newberry! We hope to welcome you back soon.
嗯……
酒店已更名...因此不再是希尔顿...并且正在建设中...
因此很吵，而且早餐达不到希尔顿酒店的标准……这已经不再是希尔顿酒店的标准了。
真正的问题出现在退房期间和入住之后。首先我从他们的前台买了零食。打开爆米花后，整个袋子都裂开了，爆米花掉得到处都是。房间里没有真空吸尘器，所以我无法清理它。我尽了最大的努力，并留下了慷慨的家务小费。开车 30 分钟到达机场后，我发现我的结婚戒指不在我的手指上。我记得我洗手时把它放在浴室的水槽上。我打电话给酒店并告诉前台。对此他表示他会进行客房清洁检查。 15 分钟后我打电话询问他们是否找到了它，该男子坚称它不在那里。他说他走进去，用手电筒到处找，甚至趴在地上。我问我是否可以亲自去看看，因为我知道它就在那里。他开始辩解，说我没有理由来，它不在那里，房间已经被搜查、打扫干净，准备迎接下一位客人。我坚持要回来寻找，因为知道我的戒指就在那个房间里，我不会离开城镇。我开车 30 分钟回到酒店，与我交谈的那个人带我去了“干净”的房间。我一走进去，就径直走向“干净”的浴室水槽，纸巾盒后面有我的结婚戒指！请注意，如果有人擦过这个水槽就会看到我的戒指。但它就在那里！最重要的是，他们向我收取了 20 美元的地板上的爆米花费用。
酒店房间很旧，和图片有明显差别！房间很多角落都很脏，前台工作人员态度很差！非常失望！
Staff were friendly and kind.
1. The heating system in our room was flaky - room was too hot, even with the thermostat turned low or off, the in room heating system kept pushing the same amount of heat into the room.
2. The bed was sunken in towards the middle leaving us drifting into the center.
3. The pillows were far to soft
Great access to downtown bend and Old mill district at a reasonable price. Updated hotel with a friendly staff.
Front staff were so knowledgeable of the area for walking and very efficient at check in. Will stay again
Great location, close to all the shops and restaurants. Friendly staff, clean and comfortable rooms.
Friendly staff, clean and well appointed rooms, and the property is very close to great Old Bend shops and restaurants.
Nice hotel with great staff and wonderful location close to everything downtown. Beds were very comfortable. Would definitely stay again.
Great place to stay in Bend. Walking distance from lots of shopping and restaurants.