Extremely nice front desk staff, spacious and very clean suite, always a good time stating here. Thank you!
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酒店回复: Peter, we're so glad to hear your kind words! It's wonderful you highlighted the welcoming nature of our team and appreciated your spacious, clean suite at Staybridge Suites Fargo, an IHG Hotel. Your feedback means a lot to us. We hope to welcome you back soon for another great stay!
4.0分
其他
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Nice place. Rooms had nice kitchenette with ice make. Furniture is a bit worn and could be more comfortable. Bathroom could have been a bit cleaner. Staff were friendly but hung around to see what we were taking at breakfast and stood in the dining area and watched everyone.
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酒店回复: Hello Jeffrey,Thank you for taking the time to share your feedback. We're glad to hear that you appreciated our kitchenette features and friendly team. Your comments regarding the furniture and cleanliness have been taken into consideration and we're actively looking into improvements. We also understand your observations about breakfast and we'll certainly discuss with our team to ensure our guests enjoy their meals comfortably. We hope to have another opportunity to serve you better in the future.
5.0分
其他
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Breakfast and rooms were clean and fresh. All the staff was especially helpful, kind and friendly. Parking was good and the best part of breakfast was the kind lady in the morning cleaning and singing. She was amazing.
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酒店回复: Dear Deenya,Thank you for taking the time to share your experience. We're truly glad to hear you found our rooms clean and fresh, and the breakfast satisfying. Our team is especially heartened to hear that the morning team member's kindness and singing made a positive impression. We aim to make every stay memorable and it sounds like we succeeded for your visit. We hope to welcome you back soon at Staybridge Suites Fargo, an IHG Hotel!
4.0分
其他
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Room was mostly clean (found a tooth flosser on the counter when we walked in). Room looks really nice at first glance, but can definitely see some wear and tear. Pull out bed was not comfortable. Breakfast on Saturday morning was excellent. Sunday wasn't as good or as stocked. Staff the we interacted with were friendly and helpful.
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酒店回复: Tara, thank you for your feedback. I'm glad to hear that our team made a memorable impression with their friendly service, and you were able to enjoy our Saturday morning breakfast. Your commentary on the room's attention to detail and the sofa bed's comfort are appreciated, which will help us improve. It's disappointing to hear Sunday's breakfast didn't quite match up, and we'll certainly be discussing this with our team to ensure a consistently delightful experience. We'd love to host you again, striving to make your next stay with us better in every aspect.
4.0分
朋友出游
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We stayed in the two room suite and that was really nice for our larger group. Everyone had appropriate space. It was clean. The breakfast was so fresh and delicious.
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酒店回复: Dear Darcy,Thank you for your feedback! We're delighted that our two-room suite provided the perfect space for your group and that you enjoyed our satisfying breakfast. We look forward to welcoming you back to Staybridge Suites Fargo!
4.0分
情侣出游
There was no coffee in the breakfast area. Sign said due to supply issues. My response is Go to Sam’s Club and buy some!
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酒店回复: Dear Andrea,Thank you for sharing your experience. While we're glad your stay warranted a positive overall rating, it is disappointing to hear that coffee was unavailable during breakfast, as this is such a simple yet meaningful part of starting the day. Your perspective is appreciated and will be shared with leadership, as attention to details like this can greatly impact the overall impression of a stay. It would be our pleasure to welcome you back anytime for a seamless visit worthy of a perfect rating.
5.0分
家庭亲子
Comfortable beds and nice layout of the room. Common area was nice and would highly recommend this place for families with younger children.
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酒店回复: Dear Marc, We are delighted to hear that the comfort of the accommodations and the inviting common spaces made your stay so enjoyable. It is wonderful that the layout worked well for families and created such a welcoming atmosphere. Thank you for your kind recommendation, and we look forward to welcoming you again sometime soon.
4.0分
其他
The dishwasher was full of dirty dishes and dirty moldy cups in the cupboard.
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酒店回复: Judith, thank you for bringing this to our attention. We truly apologize that your stay didn't meet your expectations. Please know that your comments regarding cleanliness have been shared with our team for review. We place a great deal of emphasis on maintaining our accommodations, and we're sorry if you felt we fell short. It is our hope that we get the opportunity to serve you much better in the future.
我们到了这里。我们的第一个房间不干净。床没有整理，水槽里的碗碟也没有整理。他们确实升级到了一间不错的房间，但也向我收取了两次费用，包括 *******s 的账单。到目前为止，我一晚的住宿被收取了 3 倍的费用。很不高兴，正在等待前台回答发生了什么事。
我们在下午 3 点的入住时间到达酒店，但我们的房间在入住时还没有准备好。当我们最终在 1 小时 30 分钟后被告知房间已经准备好时，我们得到的房间还没有准备好（床没有整理，床单在地板上，浴室里留有脏毛巾，垃圾和空盒子没有处理）。其他问题：游泳池不工作，早餐时华夫饼熨斗不能用，当我在退房时要求收据时，他们非常粗鲁。我和我的家人对我们的住宿非常失望，我们再也不会光顾这家酒店了，下次我们住在北达科他州法戈地区。
Extremely nice front desk staff, spacious and very clean suite, always a good time stating here. Thank you!
Nice place. Rooms had nice kitchenette with ice make. Furniture is a bit worn and could be more comfortable. Bathroom could have been a bit cleaner. Staff were friendly but hung around to see what we were taking at breakfast and stood in the dining area and watched everyone.
Breakfast and rooms were clean and fresh. All the staff was especially helpful, kind and friendly. Parking was good and the best part of breakfast was the kind lady in the morning cleaning and singing. She was amazing.
Room was mostly clean (found a tooth flosser on the counter when we walked in). Room looks really nice at first glance, but can definitely see some wear and tear. Pull out bed was not comfortable. Breakfast on Saturday morning was excellent. Sunday wasn't as good or as stocked. Staff the we interacted with were friendly and helpful.
We stayed in the two room suite and that was really nice for our larger group. Everyone had appropriate space. It was clean. The breakfast was so fresh and delicious.
There was no coffee in the breakfast area. Sign said due to supply issues. My response is Go to Sam’s Club and buy some!
Comfortable beds and nice layout of the room. Common area was nice and would highly recommend this place for families with younger children.
The dishwasher was full of dirty dishes and dirty moldy cups in the cupboard.