Breakfast was excellent, room was clean, but needs a little updating soon, big stain on the carpet in my room, should probably be replaced, overall hotel was clean and very comfortable. I would definetly stay here again
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酒店回复: Thank you so much for taking the time to share your feedback! I’m glad to hear you enjoyed our breakfast and found the hotel clean and comfortable. I do apologize for the stain you noticed in your room — I’ll make sure our team looks into that and addresses it promptly. We appreciate you mentioning the need for some updates as well; feedback like this helps us continue improving.We’re happy to know you’d stay with us again, and we look forward to welcoming you back!
2.0分
其他
The room was unclean and had what appeared to be red stains or carpet that looked like blood.
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酒店回复: Thank you for sharing this with us. I’m very sorry to hear that during your past stay, your room was not properly cleaned and that you noticed stains on the carpet that looked concerning. That is far from the standard we aim to provide, and I truly apologize for the discomfort it caused. We appreciate you bringing this to our attention so we can address it with our team and prevent it from happening again.
5.0分
其他
Staff were friendly and very helpful! Rooms were clean and lobby was very nice and roomy.
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear that our team made a great impression and that you enjoyed the cleanliness of your room and the spacious lobby. We truly appreciate you taking the time to share your experience and hope to welcome you back again soon!
2.0分
家庭亲子
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The best things were the breakfast and the drinks included in the price, and the service and staff were very good. However the room was in poor condition. The armchair was visibly dirty and had a rip in the cushion. All of the furniture was old, and the bathroom is outdated. Worst of all was the musty smell in the room and particularly the bathroom.
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酒店回复: Thank you for taking the time to share your feedback. I’m so glad to hear that you enjoyed our breakfast, evening reception, and friendly service from the team. However, I’m very sorry that the condition and smell of your room did not meet expectations. That’s not the standard we aim to provide, and your comments about the furniture and bathroom condition have been shared with our housekeeping and maintenance departments for review and improvement.We truly appreciate you bringing this to our attention and hope you’ll consider staying with us again so we can deliver a much more comfortable experience.Kind regards
5.0分
其他
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Breakfast team champs
Breakfast was great, the lady making the omelettes and sandwiches egg, bacon avocado was awesome and should be rewarded for her hard work customizing each order with patience and excellence. Truly old school and awesome. All other breakfast attendees were great as well, always on the move and vigilant. Great team.
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed breakfast and that our team — especially the lady at the omelet and sandwich station — made such a great impression. She truly takes pride in providing friendly, personalized service, and I’ll be sure to share your kind words with her and the rest of the breakfast team. They’ll be so happy to know their hard work stood out and made your stay memorable.
4.0分
其他
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BB in Cleveland
The location was very good for shopping and restaurants. The rooms badly need updating, but they were clean. All the furniture needs to be replaced. The lobby/atrium is very spacious; however; handicap access is troublesome because of the lengthy carpeted ramp to get to elevator or to breakfast area. The complimentary happy hour cocktails are a nice touch, but Restaurant food is pub fare. Burger was good, but rib eye left a lot to be desired. Bar staff were very courteous as were the cleaning staff. Some of the front desk staff were less friendly.
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酒店回复: Thank you for taking the time to share such detailed feedback about your stay. We’re glad to hear you enjoyed our convenient location, spacious atrium, and the friendliness of our bar and housekeeping teams. It’s also great to know you appreciated our evening reception and found the burger enjoyable.We’re sorry to learn that some aspects of your experience, including room condition, accessibility, and interactions with certain front desk staff, fell short of expectations. Your comments have been shared with our management team as we continue working on updates and training to enhance comfort and service consistency for all guests.We truly appreciate your thoughtful input and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.Kind regards,TiffanyFront Desk Supervisor
2.0分
其他
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This property still has 30 year old couches, in the rooms and the bathroom has mold around the bathtub. I had to leave early because of an explosive water leak from the sink across from the bathroom. All kind of black fluid exploded everywhere, it was so toxic I just left. Very disappointed in my visit here. Will not be back
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酒店回复: Thank you for taking the time to share your experience. I’m truly sorry to hear about the issues you encountered during your stay — especially the maintenance and cleanliness concerns, as well as the unfortunate water leak. That’s absolutely not the level of quality or safety we strive to provide, and I completely understand your disappointment.Your comments have been shared with our engineering and housekeeping teams for immediate follow-up to ensure these problems are properly addressed. We sincerely apologize for the inconvenience and frustration this caused.We value your feedback and regret that your experience fell short of expectations. I hope you might consider giving us another opportunity in the future to provide the clean, comfortable stay you should always expect from Embassy Suites.Kind regards,TiffanyFront Desk Supervisor
5.0分
其他
A great spot for my family to stay overnight and have breakfast, and the extra space for a baby! We loved our quick stay here.
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酒店回复: Thank you so much for your wonderful feedback! We’re delighted to hear that you and your family enjoyed your stay with us — especially the extra space and our breakfast. It’s always a pleasure to know our accommodations helped make your visit comfortable and convenient. We hope to welcome you back again soon for another great stay!
3.0分
商务出差
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Nice and friendly staff. Building needs remodeling
Nice and friendly staff at the front desk. Hardworking housekeeping staff keep this place clean and organized. The hotel looks very deteriorated needs remodeling. The phone in the bedroom didn’t work. Only one elevator was in service. My room was on the 4th floor and I heard the noise from the bar.
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酒店回复: Thank you for taking the time to share your feedback. I’m glad to hear that our front desk and housekeeping teams made a positive impression during your stay — they truly appreciate your kind words. I’m sorry, however, for the maintenance and noise concerns you experienced, as well as the inconvenience of having only one elevator in service. We understand how frustrating that can be and appreciate your patience as we work through updates to improve the property. Your comments are very helpful and have been shared with our management team for review.
4.0分
其他
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My shower only provided cold water - the tub base was dirty and the iron in the closet did not work. Your staff was superior in terms of friendliness and professionalism and that's what saved them but not sure I will be back to that hotel.
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酒店回复: Thank you for taking the time to share your feedback. I’m truly sorry to hear about the maintenance and cleanliness issues you experienced in your room. That’s certainly not the standard we strive to uphold, and I completely understand your disappointment. I’m glad to hear, however, that our staff’s friendliness and professionalism made a positive impression — they’ll be happy to know their service stood out. Your comments have been shared with our engineering and housekeeping teams to ensure these issues are addressed promptly. We appreciate your honesty and hope you’ll consider giving us another opportunity to provide you with the stay you expected and deserve.
Breakfast was excellent, room was clean, but needs a little updating soon, big stain on the carpet in my room, should probably be replaced, overall hotel was clean and very comfortable. I would definetly stay here again
The room was unclean and had what appeared to be red stains or carpet that looked like blood.
Staff were friendly and very helpful! Rooms were clean and lobby was very nice and roomy.
The best things were the breakfast and the drinks included in the price, and the service and staff were very good. However the room was in poor condition. The armchair was visibly dirty and had a rip in the cushion. All of the furniture was old, and the bathroom is outdated. Worst of all was the musty smell in the room and particularly the bathroom.
Breakfast team champs
Breakfast was great, the lady making the omelettes and sandwiches egg, bacon avocado was awesome and should be rewarded for her hard work customizing each order with patience and excellence. Truly old school and awesome. All other breakfast attendees were great as well, always on the move and vigilant. Great team.
BB in Cleveland
The location was very good for shopping and restaurants. The rooms badly need updating, but they were clean. All the furniture needs to be replaced. The lobby/atrium is very spacious; however; handicap access is troublesome because of the lengthy carpeted ramp to get to elevator or to breakfast area. The complimentary happy hour cocktails are a nice touch, but Restaurant food is pub fare. Burger was good, but rib eye left a lot to be desired. Bar staff were very courteous as were the cleaning staff. Some of the front desk staff were less friendly.
This property still has 30 year old couches, in the rooms and the bathroom has mold around the bathtub. I had to leave early because of an explosive water leak from the sink across from the bathroom. All kind of black fluid exploded everywhere, it was so toxic I just left. Very disappointed in my visit here. Will not be back
A great spot for my family to stay overnight and have breakfast, and the extra space for a baby! We loved our quick stay here.
Nice and friendly staff. Building needs remodeling
Nice and friendly staff at the front desk. Hardworking housekeeping staff keep this place clean and organized. The hotel looks very deteriorated needs remodeling. The phone in the bedroom didn’t work. Only one elevator was in service. My room was on the 4th floor and I heard the noise from the bar.
My shower only provided cold water - the tub base was dirty and the iron in the closet did not work. Your staff was superior in terms of friendliness and professionalism and that's what saved them but not sure I will be back to that hotel.