酒店回复: Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve.
5.0分
情侣出游
原文
翻译提供方：Google
办理入住非常方便，地理位置优越，工作人员非常友好且易于沟通！
酒店回复: Thank you for the feedback!
3.0分
其他
原文
翻译提供方：Google
我要抱怨的是淋浴，没有抓地力，很容易发生事故
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酒店回复: Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We look forward to having the opportunity to serve you again and give you a five star experience.
2.0分
其他
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The room was small, cleanliness was average. Tissue almost empty. One very small trash can in bathroom area only. The shower was tiny and the shower door kept sliding open. We were on the first floor. Hall not clean at all.
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酒店回复: Thank you so much for your feedback regarding your recent stay with us. I am sorry to hear that your stay did not live up to the perfect 10 service that we strive to provide. I am so sorry that the cleanliness was not up to standards. I have addressed the issues with our housekeeping leaders to ensure this is an isolated incident. We hope you will choose to stay with us again so that we can have another chance to provide you with the service we strive to achieve for our guests. Have a great holiday season!
4.0分
商务出差
Jen is awesome. Great hospitality. Room was a little dirty and it would be nice to have a complementary breakfast
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酒店回复: Thank you so much for your kind words! It was a pleasure meeting you and the rest of the guys! I am so sorry that you will not be here for my next Bistro shift this week! I am so sorry to hear that there were issues with your room. I wish you would have told me so that we could have taken care of it for you, as our main goal is to make sure our guests have a comfortable stay with us. Unfortunately this particular hotel brand does not have complimentary breakfast. We have an in house Bistro with Starbucks and a full bar with food and beverage for purchase. Should you choose to visit us again and book via third party, there are specific rates that do include breakfast. You should definitely try our food, however, it's amazing. Everything is made to order with extremely fresh ingredients. Thank you again for providing your feedback. We hope to welcome you again soon!
4.0分
情侣出游
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The AC filters needed cleaned real bad, and it let out a loud rattle ever time the compressor came on, made it rough to get any sleep. Maybe offering at least a cup of coffee and toast or bagel complimentary would have been nice.
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酒店回复: Thank you so much for your feedback regarding your recent stay with us. It was a pleasure having you. I am so sorry to hear that your AC was noisy. I wish you would have told us, as we would have been happy to either have our engineering team make any needed repairs or move you to a different guest room. Also, we do offer complimentary coffee in the lobby every morning during breakfast hours. All you needed to do was stop at the Bistro counter and help yourself. We would also be more than happy to provide you with complimentary coffee later in the day as well. However, Courtyard as a brand does not offer complimentary breakfast. We prepare all of our meals fresh and in house, made to order. All of our items are made from scratch! We pride ourselves on our excellent food. Thank you again for your feedback during your stay with us and we hope to welcome you again soon!
3.0分
其他
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The rooms were clean but I’m not sure exactly if it’s kid friendly. My 2 year old was not comfortable first night. Someone called the front desk complaining about our daughter.
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酒店回复: Thank you so much for your feedback regarding your recent stay with us. It was a pleasure having you. I am so sorry to hear that your daughter was not comfortable during her stay. While I wouldn't use the term "not kid friendly," as with all hotels, it's a building filled with people, we are primarily a business hotel where the majority of our guests are on work travel. We want to make sure all of our guests have a quiet and restful stay, which is why we observe quiet hours between 10pm-6pm. This allows each guest to receive the respect their deserve when going to sleep.Thank you so much for the compliment regarding the cleanliness of the rooms. We pride ourselves on a clean and well maintained environment for everyone. We hope to welcome you again soon when your travels bring you back to our area.
3.0分
其他
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Renovating? Let folks know!
Hotel undergoing renovations which we never told about when booking this hotel. When we arrived, they said it was only to the outside. Not the case. Fitness Center and pool both closed. Really feel like we should have received a discounted rate for everything we missed during a week's stay. Normally, love staying at Marriott properties. Not so much this time.
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酒店回复: Thank you for staying with us. It was a pleasure having you at the Courtyard Dayton Beavercreek! I am terribly sorry that you were inconvenienced by our recent renovations. Although we do realize that this may be an issue at the time, we are very excited about the new and improved location. We do have alternate accommodations for the pool and fitness center use. All of our guests are able to use LA Fitness, which is right across the street. They have a full size gym, sauna, Olympic swimming pool, hot tub, etc. If something smaller is more your style, our sister property right next door is also permitting our guests to use their pool and fitness center, just a few steps away. While we do understand this may not be ideal, we do need the time to make sure our property is up to date per brand standards, while offering alternative options for our guests. We hope that once we are renovated that you will allow us another opportunity to host you. Thank you again and we hope to welcome you again soon!
3.0分
情侣出游
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The immediate area around the hotel is in transition with construction. Even part of the parking lot was unavailable during our stay due to a large construction type dumpster and debris. The hotel rooms are very basic - not what we expected from a Courtyard - especially not at the price we paid. We expected more from Courtyard.
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酒店回复: Thank you so much for the kind review. It was a pleasure having you stay at the Courtyard Dayton Beavercreek! I am so sorry to hear that the renovations affected your stay with us. Although this can be an inconvenience, we are excited for our updates both inside and out. We hope you will give us another opportunity to host you once renovations are complete. Thank you again for your feedback and we hope to welcome you again soon!
4.0分
其他
Front desk staff was very nice! Hope he has a great trip to North Carolina!
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酒店回复: Thank you so much for providing your feedback regarding your recent stay with us. It was a pleasure having you. Your kind words about our staff truly do mean so much to us. If there is ever anything we can do to make a future visit more enjoyable, please do not hesitate to let us know. We hope to welcome you again soon. Have a very happy holiday season!
办理入住手续。我已预订了房间，但她试图给我安排另一间房间。我不得不提醒她我想要什么。但还是不对，因为我的房间应该有浴缸，而不是淋浴。那天晚上火警响了三次，最后一次是在凌晨 3 点！它从来没有关闭过，第二天早上外面还在响。哦，接待员居然厚颜**地问我在城里做什么！这是我一生中第一次遇到这种事！我再也不会回到这家酒店了……永远。
办理入住非常方便，地理位置优越，工作人员非常友好且易于沟通！
我要抱怨的是淋浴，没有抓地力，很容易发生事故
The room was small, cleanliness was average. Tissue almost empty. One very small trash can in bathroom area only. The shower was tiny and the shower door kept sliding open. We were on the first floor. Hall not clean at all.
Jen is awesome. Great hospitality. Room was a little dirty and it would be nice to have a complementary breakfast
The AC filters needed cleaned real bad, and it let out a loud rattle ever time the compressor came on, made it rough to get any sleep. Maybe offering at least a cup of coffee and toast or bagel complimentary would have been nice.
The rooms were clean but I’m not sure exactly if it’s kid friendly. My 2 year old was not comfortable first night. Someone called the front desk complaining about our daughter.
Renovating? Let folks know!
Hotel undergoing renovations which we never told about when booking this hotel. When we arrived, they said it was only to the outside. Not the case. Fitness Center and pool both closed. Really feel like we should have received a discounted rate for everything we missed during a week's stay. Normally, love staying at Marriott properties. Not so much this time.
The immediate area around the hotel is in transition with construction. Even part of the parking lot was unavailable during our stay due to a large construction type dumpster and debris. The hotel rooms are very basic - not what we expected from a Courtyard - especially not at the price we paid. We expected more from Courtyard.
Front desk staff was very nice! Hope he has a great trip to North Carolina!