酒店回复: Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve.
5.0分
情侣出游
原文
翻译提供方：Google
办理入住非常方便，地理位置优越，工作人员非常友好且易于沟通！
酒店回复: Thank you for the feedback!
3.0分
其他
原文
翻译提供方：Google
我要抱怨的是淋浴，没有抓地力，很容易发生事故
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酒店回复: Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We look forward to having the opportunity to serve you again and give you a five star experience.
4.0分
情侣出游
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The AC filters needed cleaned real bad, and it let out a loud rattle ever time the compressor came on, made it rough to get any sleep. Maybe offering at least a cup of coffee and toast or bagel complimentary would have been nice.
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酒店回复: Thank you so much for your feedback regarding your recent stay with us. It was a pleasure having you. I am so sorry to hear that your AC was noisy. I wish you would have told us, as we would have been happy to either have our engineering team make any needed repairs or move you to a different guest room. Also, we do offer complimentary coffee in the lobby every morning during breakfast hours. All you needed to do was stop at the Bistro counter and help yourself. We would also be more than happy to provide you with complimentary coffee later in the day as well. However, Courtyard as a brand does not offer complimentary breakfast. We prepare all of our meals fresh and in house, made to order. All of our items are made from scratch! We pride ourselves on our excellent food. Thank you again for your feedback during your stay with us and we hope to welcome you again soon!
3.0分
其他
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Renovating? Let folks know!
Hotel undergoing renovations which we never told about when booking this hotel. When we arrived, they said it was only to the outside. Not the case. Fitness Center and pool both closed. Really feel like we should have received a discounted rate for everything we missed during a week's stay. Normally, love staying at Marriott properties. Not so much this time.
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酒店回复: Thank you for staying with us. It was a pleasure having you at the Courtyard Dayton Beavercreek! I am terribly sorry that you were inconvenienced by our recent renovations. Although we do realize that this may be an issue at the time, we are very excited about the new and improved location. We do have alternate accommodations for the pool and fitness center use. All of our guests are able to use LA Fitness, which is right across the street. They have a full size gym, sauna, Olympic swimming pool, hot tub, etc. If something smaller is more your style, our sister property right next door is also permitting our guests to use their pool and fitness center, just a few steps away. While we do understand this may not be ideal, we do need the time to make sure our property is up to date per brand standards, while offering alternative options for our guests. We hope that once we are renovated that you will allow us another opportunity to host you. Thank you again and we hope to welcome you again soon!
3.0分
情侣出游
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The immediate area around the hotel is in transition with construction. Even part of the parking lot was unavailable during our stay due to a large construction type dumpster and debris. The hotel rooms are very basic - not what we expected from a Courtyard - especially not at the price we paid. We expected more from Courtyard.
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酒店回复: Thank you so much for the kind review. It was a pleasure having you stay at the Courtyard Dayton Beavercreek! I am so sorry to hear that the renovations affected your stay with us. Although this can be an inconvenience, we are excited for our updates both inside and out. We hope you will give us another opportunity to host you once renovations are complete. Thank you again for your feedback and we hope to welcome you again soon!
5.0分
其他
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Great Hotel for a Great Price
Stayed at Courtyard for 1 night while going to see Dave Chappelle. Hotel was very clean, spacious, very nice place for the price. Appears to had been newly renovated. Highly recommend.
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酒店回复: Thank you so much for your kind review. It was a pleasure having you stay with us. I am so glad to hear that you enjoyed your visit. We love making sure our guests feel welcome and at home during their stay. I hope you will comes choose to stay with us again next time you are in the area. Yes, the rooms are remodeled, but we are in the process of a full exterior renovation, as well as our pool, fitness center, and Bistro. You will have to come check it out!
4.0分
家庭亲子
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Great location and a decent hotel. It needs a renovation, but overall well taken care of. The bathroom in our room definitely needs to be updated. The only true complaint we have is the beds were super uncomfortable. I am not sure if they aren't standard Courtyard beds or just old, but we struggled getting a good night of sleep.
The staff was exceptionally friendly and other than the bed, enjoyed our stay.
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酒店回复: Thank you for the feedback regarding your recent stay with us! It was a pleasure having you at the Courtyard in Beavercreek! I’m sorry to hear that your bed was not comfortable. I can assure you that everything in our property is brand standard, as this is something we take very seriously. Our rooms were renovated 2 years ago, and this summer our lobby, fitness center, Bistro, conference room, and pool will also receive a renovation! We are very excited about this. Hopefully you will give us another opportunity to host you and come check it out. Thank you for the kind words regarding our staff. Our main goal is to make sure our guests feel welcome and at home during their stay with us. Thank you again and we hope to welcome you again soon!
5.0分
其他
Room was really nice and clean and I love how conveniently located the hotel is to dining and shopping.
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酒店回复: Thank you for taking the time to provide feedback regarding your recent stay with us! It was a pleasure having you at the Courtyard Beavercreek. Thank you so much for the kind words. We are so glad you were able to feel welcome and at home during your stay with us. If there is ever anything we can do to make a future stay more enjoyable, please do not hesitate to let us know. We hope to welcome you again soon.
3.0分
情侣出游
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Mattresses were so soft I had to use a pillow under my back. Beds were very low for my husband who has mobility problems-very difficult for his to get out of bed. Also the toliets were very low for him. There was an assist bar which was helpful tho. Rest of facility was very good however.
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酒店回复: Thank you for providing feedback regarding your recent stay with us. I am sorry to hear that your mattress was too soft for your liking. I know it is frustrating to not get a good night's sleep when you travel. I can assure you that all of the accommodations in our ADA rooms are within ADA guidelines. Thank you for the kind words regarding our lobby area. Our main goal is to make our guests feel at home during their stay with us.We hope you will choose to stay with us again next time you are in the area.
办理入住手续。我已预订了房间，但她试图给我安排另一间房间。我不得不提醒她我想要什么。但还是不对，因为我的房间应该有浴缸，而不是淋浴。那天晚上火警响了三次，最后一次是在凌晨 3 点！它从来没有关闭过，第二天早上外面还在响。哦，接待员居然厚颜**地问我在城里做什么！这是我一生中第一次遇到这种事！我再也不会回到这家酒店了……永远。
办理入住非常方便，地理位置优越，工作人员非常友好且易于沟通！
我要抱怨的是淋浴，没有抓地力，很容易发生事故
The AC filters needed cleaned real bad, and it let out a loud rattle ever time the compressor came on, made it rough to get any sleep. Maybe offering at least a cup of coffee and toast or bagel complimentary would have been nice.
Renovating? Let folks know!
Hotel undergoing renovations which we never told about when booking this hotel. When we arrived, they said it was only to the outside. Not the case. Fitness Center and pool both closed. Really feel like we should have received a discounted rate for everything we missed during a week's stay. Normally, love staying at Marriott properties. Not so much this time.
The immediate area around the hotel is in transition with construction. Even part of the parking lot was unavailable during our stay due to a large construction type dumpster and debris. The hotel rooms are very basic - not what we expected from a Courtyard - especially not at the price we paid. We expected more from Courtyard.
Great Hotel for a Great Price
Stayed at Courtyard for 1 night while going to see Dave Chappelle. Hotel was very clean, spacious, very nice place for the price. Appears to had been newly renovated. Highly recommend.
Great location and a decent hotel. It needs a renovation, but overall well taken care of. The bathroom in our room definitely needs to be updated. The only true complaint we have is the beds were super uncomfortable. I am not sure if they aren't standard Courtyard beds or just old, but we struggled getting a good night of sleep.
The staff was exceptionally friendly and other than the bed, enjoyed our stay.
Room was really nice and clean and I love how conveniently located the hotel is to dining and shopping.
Mattresses were so soft I had to use a pillow under my back. Beds were very low for my husband who has mobility problems-very difficult for his to get out of bed. Also the toliets were very low for him. There was an assist bar which was helpful tho. Rest of facility was very good however.