酒店回复: Thank you for taking the time to share your experience with us. We sincerely apologize for the condition of your bathroom and for the lack of towels upon arrival. Cleanliness and comfort are priorities for us, and we regret that we did not meet those expectations during your stay. Maintenance team was called right away to your room, so issue can be solved and front desk did offered your party for full refund, but you didn't agree, We are also very sorry about the phone not working and for the delay in resolving the issue, especially since it caused you to miss an important event. Your feedback has been shared with our housekeeping and maintenance teams to ensure these concerns are promptly addressed and prevented in the future. We hope you might give us another opportunity to provide you with the high standard of service and accommodations you deserve.

酒店回复: 非常感谢您分享您的反馈意见，以及您对我们经理的赞扬。我们很高兴得知您对我们的团队感到满意。对于您在使用 PlayStation 5 连接我们的 Wi-Fi 时遇到的不便，我们深表歉意。我们的网络设置要求客人联系 IHG Wi-Fi for games 以解锁特定设备的网络连接，我们理解这可能会给您带来不便。客人需要向前台更新信息，以便我们能够分享相关信息。再次感谢您选择入住我们酒店，我们希望未来有机会为您提供更优质的服务。

酒店回复: 得知您此次入住体验不佳，我们深感抱歉。提供干净整洁的客房和热情周到的服务始终是我们的首要任务。我们已将您的反馈转达给团队，确保问题得到及时解决。我的前台员工知识渊博，我们拥有最优秀的团队。此致，UmaGM

酒店回复: 我们非常重视此类反馈，对于您的担忧深表歉意。宾客的清洁和安全对我们至关重要。我们的虫害防治公司会定期进行检查，并在收到您的反馈后立即采取了行动。感谢您让我们注意到此事，并对未能达到您的预期深感遗憾。此致，UmaGM