酒店回复: Thank you for taking the time to share your experience with us. We sincerely apologize for the condition of your bathroom and for the lack of towels upon arrival. Cleanliness and comfort are priorities for us, and we regret that we did not meet those expectations during your stay. Maintenance team was called right away to your room, so issue can be solved and front desk did offered your party for full refund, but you didn't agree, We are also very sorry about the phone not working and for the delay in resolving the issue, especially since it caused you to miss an important event. Your feedback has been shared with our housekeeping and maintenance teams to ensure these concerns are promptly addressed and prevented in the future. We hope you might give us another opportunity to provide you with the high standard of service and accommodations you deserve.
The staff was very helpful but we only stayed the night so can’t really access it but from what I seen it was a very good place to stay.
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酒店回复: Thank you for your feedback! We’re delighted to know our staff was helpful and that you had a positive impression, even during a short stay. We’d love the opportunity to welcome you back for a longer visit in the future!Best regardsUmaGM
5.0分
其他
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Has smoke area in back and front swimming is where I was omw back to. Very clean stay... pool clean and warm breakfast wonderful pancakes omlete everything biscuit gravy even though i dont eat pork it looked fabulous. Definitely woild go back anytime i need to stay at hotel
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酒店回复: Thank you so much for your wonderful feedback! We’re delighted you enjoyed your stay, especially our clean rooms, warm pool, and delicious breakfast options. We appreciate your kind words about the setup and are so glad you’d choose to stay with us again. We look forward to welcoming you back anytime your travels bring you to the area
4.0分
其他
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The room was clean and spacious. The bed was comfortable. The bathroom had a nice big sink counter and you had room to move in it. The breakfast was very good with many hot and cold options including two types of omelets, pancakes and hot cinnamon rolls. There was a big area to eat breakfast also. The only issue which luckily we didn't have trouble with was several pickup trucks in the parking lot had windows broken out sometime during the night.
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酒店回复: Thank you for sharing your experience with us! We’re glad to hear you enjoyed your clean and spacious room, comfortable bed, and our breakfast selection. We do apologize for the concern caused by the unfortunate situation in the parking lot. While these incidents are rare and can happen anywhere , we understand how unsettling it can feel. We truly appreciate your understanding and hope to welcome you back again for another positive stay.Best regardsUmaGM
4.0分
其他
I have a profound disability. It bothers me when people jump in to help me when i am capable of taking care of myself and when I don't ask.
5.0分
家庭亲子
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Staff was excellent. Breakfast was best we ever encountered.
Security needed. Multiple vehicles broken into.
Room above us had loud thumping from people walking hard, kids jumping or something else.
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酒店回复: Thank you for sharing your feedback. We are delighted to hear that you found our staff excellent and enjoyed the breakfast—your kind words mean a lot to our team.We are truly sorry for the noise disturbance you experienced during your stay and understand how disruptive that can be. In addition, while vehicle break-ins are unfortunately a challenge occurring across many areas in the U.S., we recognize how concerning this is for our guests. We encourage everyone to remove valuables from their vehicles and our team continues to work closely with local authorities to help maintain a safe environment.We appreciate your comments and hope to have the opportunity to welcome you back for a more comfortable stay
5.0分
其他
A very nice comfortable spacious room.
The room was spacious and clean, the step in shower was very accessible with grab bar for stabilization.
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酒店回复: Thank you for sharing your experience! We're so pleased to hear that you found the room spacious and clean, and that the accessible shower with grab bars met your needs. Guest comfort and safety are very important to us. We truly appreciate your feedback and hope to welcome you again soon!
我们的浴室里有脏兮兮的脚印，淋浴间里有头发，而且没有毛巾。我甚至睡在床上都不舒服，担心床单不干净。电话坏了，所以我不得不下楼去前台，他们没有提供新的房间，而是在45分钟后派了一名客房服务人员过来，这让我错过了开车5个小时去参加的婚礼。
好转了
这次旅行的早餐很糟糕，猪肉培根嚼不动，口感也很糟糕。地板肯定很薄，我们能听到楼上的人走来走去，无论白天还是晚上。这家店好像一直在装修，我来这里已经三年了，它一直在装修。
好的
The staff was very helpful but we only stayed the night so can’t really access it but from what I seen it was a very good place to stay.
Has smoke area in back and front swimming is where I was omw back to. Very clean stay... pool clean and warm breakfast wonderful pancakes omlete everything biscuit gravy even though i dont eat pork it looked fabulous. Definitely woild go back anytime i need to stay at hotel
The room was clean and spacious. The bed was comfortable. The bathroom had a nice big sink counter and you had room to move in it. The breakfast was very good with many hot and cold options including two types of omelets, pancakes and hot cinnamon rolls. There was a big area to eat breakfast also. The only issue which luckily we didn't have trouble with was several pickup trucks in the parking lot had windows broken out sometime during the night.
I have a profound disability. It bothers me when people jump in to help me when i am capable of taking care of myself and when I don't ask.
Staff was excellent. Breakfast was best we ever encountered.
Security needed. Multiple vehicles broken into.
Room above us had loud thumping from people walking hard, kids jumping or something else.
A very nice comfortable spacious room.
The room was spacious and clean, the step in shower was very accessible with grab bar for stabilization.
给公司同事预订的，他们都挺喜欢住，这里的环境服务各方面都挺不错的。
卫生：卫生也还挺干净的。
设施：设施也是比较齐全的