The rooms are very nice! If you're looking for comfort and updated spaces, this is the place. Sits on the corner of an busy street. And the main parking option is to do valet parking for an additional fee. Important to note. But staff was extremely nice and helpful. I enjoyed my stay and would recommend to others.
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酒店回复: Thank you for sharing your thoughts! We’re so glad you felt comfortable in our updated rooms and appreciated the attentiveness of our team. We also take note of the parking situation and always strive to make your stay as smooth as possible. We’d love to welcome you back for another great experience!Sincerely,Virginia Acosta General Manager
5.0分
商务出差
Convenient location for business travel
Very spacious. Has snacks and beverages in room
Staff is very friendly
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酒店回复: Thank you for your thoughtful review. We’re so glad our convenient location and spacious accommodations made your business travel more comfortable. It’s also great to hear that the in-room snacks and drinks were a nice touch and that our team helped you feel welcome throughout your stay. We’d love to have you back the next time your journeys bring you to the area!Sincerely,Virginia AcostaGeneral Manager
2.0分
其他
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Thin walls, no toiletries, only room service for breakfast, vallet is very expensive but doesn’t help with bags. Pool was nice but the spa wasn’t very good. I wouldn’t stay here again
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酒店回复: Thank you for sharing your thoughts with us. We're pleased you enjoyed our refreshing pool; however, we're disappointed you had concerns while visiting. Our team will review your comments further, correct any issues, and work to ensure we consistently provide the best experience possible for our guests. Again, thank you for your feedback. We hope you will reconsider and return so we can provide you with an experience that will surpass all your expectations. Sincerely,Virginia AcostaGeneral Manager
2.0分
商务出差
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I’m so disappointed as I was expecting so much better. The girls that checked me in had no idea how far the airport was from the hotel and said I can google it as well as what time to leave if there’s traffic. My card had a swiping issue and the other girl said she didn’t know how to manually enter it. When i went to my room floor there was a cart in the hall with old food and dirty items for hours. In the room there was stains on the rug and bed sheets. On one bed the sheets had holes and a burn mark that caused the sheet to have a sharp burnt edge. I took photos of it all. I’m traveling for work and there was an iron but no ironing board or robe in the closet. Very very disappointing especially for the price.
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酒店回复: Thank you for taking the time to share your experience. We are truly disappointed that your stay did not reflect the quality you expected, and we apologize for any inconvenience caused. Your comments are valuable to us and will be reviewed carefully with our team to address these issues promptly.Sincerely,Virginia AcostaGeneral Manager
5.0分
其他
This was an opportunity for me to give myself a gift everything was absolutely wonderful
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酒店回复: Thank you so much for the "10" rating! We hope to have you back for another stay soon!!
5.0分
其他
It was such a lux experience. Will definitely be back. Next time I will try out the spa
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酒店回复: Thank you so much for the "10" rating! We hope to have you back for another stay soon!!
不错的酒店！
酒店很棒！唯一让我不太满意的是他们不提供免费自助停车。他们只有代客泊车，而且每晚要55美元。我投诉了，经理免除了这笔费用，但我认为酒店不应该不在介绍中注明这一点。
我们本来要和家人见面，顺便约了喝一杯。结果那家酒吧晚了好几个小时才开门。现在我们想吃个早餐，却被告知至少要等二十分钟才能入座。以后再也不会来了。
酒店环境非常漂亮。离SMU很近，所以尽量避开比赛日入住。除此之外，房间很棒，员工服务也超级好！
非常干净，位置也很便利。出入方便，而且很喜欢房间里的吧台。需要浴袍！
The rooms are very nice! If you're looking for comfort and updated spaces, this is the place. Sits on the corner of an busy street. And the main parking option is to do valet parking for an additional fee. Important to note. But staff was extremely nice and helpful. I enjoyed my stay and would recommend to others.
Convenient location for business travel
Very spacious. Has snacks and beverages in room
Staff is very friendly
Thin walls, no toiletries, only room service for breakfast, vallet is very expensive but doesn’t help with bags. Pool was nice but the spa wasn’t very good. I wouldn’t stay here again
I’m so disappointed as I was expecting so much better. The girls that checked me in had no idea how far the airport was from the hotel and said I can google it as well as what time to leave if there’s traffic. My card had a swiping issue and the other girl said she didn’t know how to manually enter it. When i went to my room floor there was a cart in the hall with old food and dirty items for hours. In the room there was stains on the rug and bed sheets. On one bed the sheets had holes and a burn mark that caused the sheet to have a sharp burnt edge. I took photos of it all. I’m traveling for work and there was an iron but no ironing board or robe in the closet. Very very disappointing especially for the price.
This was an opportunity for me to give myself a gift everything was absolutely wonderful
It was such a lux experience. Will definitely be back. Next time I will try out the spa