酒店回复: Thank you Sandra, we appreciate you staying with us and letting us know how the stay went. Please accept our apology for the disruption to your stay. We do have time limits that the work can be done and are putting our guests as far from the work as possible. We hope you will give us another try once the work is done in late spring.
酒店回复: Thank you Sheila, we are ready for your return
5.0分
其他
Kitchen was clean and fully furnished. Hot tub was excellent. Staff was very friendly, informative and helpful.
酒店回复: Thank you for staying with us
5.0分
家庭亲子
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Room was clean and had nice amenities. Staff was great! We went on a hike our last morning that was going to take us much longer than anticipated, so we called and were able to get nice grace period for check out. Breakfast was good for hotel breakfast. Waffles, fruit, eggs, bacon, bagels, etc.
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酒店回复: Thank you Bobbi, we are looking forward to your next adventure in Bend.
5.0分
其他
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Great location!
The entire staff was very friendly and professional. Location was walking distance to Mill District. We loved that it was pet friendly. The area was very safe.
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酒店回复: Thank you Kevin, we enjoyed having you stay with and are looking forward to the next visit.
3.0分
其他
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Acceptable but lacking accountability.
Room was spacious and clean, but did feel a bit like we were in a basement than a comfortable room. Hotel does have EV charging, but will let any vehicle park in the space. We were needing to charge, however there was a large diesel truck in the space. We talked the the front desk staff, who said they wouldn't require the truck to move.
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酒店回复: Thank you Amber, please accept our apology for the issue. Typically if there is an issue in the parking lot and we are able to identify the guest vehicle is not an issue to contact them.
5.0分
情侣出游
Convenient location for concert venue. Property was well maintained and equipped for long or short stay. Great staff.
酒店回复: Thank you Kent, we look forward to your next concert in Bend.
4.0分
其他
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Service Shines, Room Needs an Update
Our recent stay at the TownePlace Suites Bend Near Mt. Bachelor left us with two experiences: fantastic staff and amenities, but a room that's seen better days.
On the bright side, the hotel's amenities and personnel were outstanding. The pool and hot tub were a wonderful treat after a long day, and it was great that the AC unit actually made our room genuinely cold. But the real standout of our trip was the staff. The breakfast staff, the cleaning team, and the general staff were all lovely and incredibly friendly, making us feel welcome throughout our stay.
The location is also great for families looking to be active, and the room size and amenities were perfect for our family of three visiting Bend for a show at the Hayden Amphitheater.
However, the room itself needed some love and updates. While it was clean overall, there were many signs of wear and tear that were hard to ignore. The carpet was in rough shape, torn, threadbare, dirty, and with noticeable holes. We also found a number of dings in the paint, small dents in the walls, and some broken outlet covers. A few lights in the room also didn't work. These were mainly cosmetic issues, but they did detract from the overall comfort of the room.
TownePlace Suites Bend is a great choice if you value excellent service and amenities over a pristine room. The staff truly made our trip, but a little investment in updating the rooms would go a long way.
非常温馨的饭店，服务人员都很友善，即使我的英文不好他们也都很帮忙，希望下次还能回来住这间饭店，推荐给大家。
很棒的住宿
非常热烈的欢迎；宽敞、现代、安静的房间..
我不知道他们正在进行大规模施工。他们把我安排在施工的同一层楼……不用说，施工现场有很多噪音、灰尘等。非常令人失望。
早餐是一流的，品种丰富，甚至还有无麸质面包可供选择。该地区安全、舒适、安静，工作人员超级友好和乐于助人！强烈推荐，以后再来这里。
Kitchen was clean and fully furnished. Hot tub was excellent. Staff was very friendly, informative and helpful.
Room was clean and had nice amenities. Staff was great! We went on a hike our last morning that was going to take us much longer than anticipated, so we called and were able to get nice grace period for check out. Breakfast was good for hotel breakfast. Waffles, fruit, eggs, bacon, bagels, etc.
Great location!
The entire staff was very friendly and professional. Location was walking distance to Mill District. We loved that it was pet friendly. The area was very safe.
Acceptable but lacking accountability.
Room was spacious and clean, but did feel a bit like we were in a basement than a comfortable room. Hotel does have EV charging, but will let any vehicle park in the space. We were needing to charge, however there was a large diesel truck in the space. We talked the the front desk staff, who said they wouldn't require the truck to move.
Convenient location for concert venue. Property was well maintained and equipped for long or short stay. Great staff.
Service Shines, Room Needs an Update
Our recent stay at the TownePlace Suites Bend Near Mt. Bachelor left us with two experiences: fantastic staff and amenities, but a room that's seen better days.
On the bright side, the hotel's amenities and personnel were outstanding. The pool and hot tub were a wonderful treat after a long day, and it was great that the AC unit actually made our room genuinely cold. But the real standout of our trip was the staff. The breakfast staff, the cleaning team, and the general staff were all lovely and incredibly friendly, making us feel welcome throughout our stay.
The location is also great for families looking to be active, and the room size and amenities were perfect for our family of three visiting Bend for a show at the Hayden Amphitheater.
However, the room itself needed some love and updates. While it was clean overall, there were many signs of wear and tear that were hard to ignore. The carpet was in rough shape, torn, threadbare, dirty, and with noticeable holes. We also found a number of dings in the paint, small dents in the walls, and some broken outlet covers. A few lights in the room also didn't work. These were mainly cosmetic issues, but they did detract from the overall comfort of the room.
TownePlace Suites Bend is a great choice if you value excellent service and amenities over a pristine room. The staff truly made our trip, but a little investment in updating the rooms would go a long way.