酒店回复: Thank you so much for your kind words! We're thrilled to hear that Darcy made your check-in experience delightful and that her restaurant and cherry pie recommendations were spot on. We’ll be sure to pass along your compliments to her—she truly is a shining star! We’re also glad you enjoyed the outdoor fire pit and the property. We look forward to welcoming you back for another great stay!
酒店回复: Dear Robert, Thank you for your feedback and for highlighting the cleanliness of our hotel and the friendliness of our team! I apologize for the lack of detailed information during your check-in experience. It’s possible you were assisted by a new team member, and I appreciate your understanding.We are actively training all staff to ensure smooth and informative check-ins, and I will use your feedback to help improve our process. I hope we can welcome you back soon for an even better experience, especially as we are beginning a full interior renovation this week to enhance the property even further.Thank you again for your valuable input!
5.0分
其他
原文
翻译提供方：Google
前台的女孩们工作很出色！客户服务是她们的首要任务！
展开
酒店回复: Thank you for your kind words! We're thrilled to hear that our front desk team made such a positive impression with their excellent customer service. We'll be sure to pass along your compliments to them. We look forward to welcoming you back soon!
酒店回复: We're sorry to hear about the inconvenience you experienced during your stay, and we apologize for any frustration it may have caused. The issue with the discount and the double request for your information at check-in is not the experience we want our guests to have.We understand the importance of a seamless and efficient check-in process, and we will work to ensure that this is improved in the future. Regarding the room type, we apologize for any discrepancy between your expectations and what you received. We will carefully review our room descriptions to ensure clarity for all our guests.Your feedback is important to us, and we appreciate your insights to help us enhance the guest experience. We hope you'll consider giving us another chance to provide you with a more positive stay in the future.
很棒的体验。这是我第二次入住这家酒店了。
好 ...
Darcy 的入住体验非常愉快。她非常亲切、专业且乐于助人。当我们询问餐厅推荐时，她说非常准确。我们很喜欢她推荐的两家餐厅。当然，我们需要一些关于樱桃派的建议。我们再一次没有失望。她就像一缕阳光。
酒店也很棒。室外火坑是额外的福利！
这家酒店证明，你可以把“万豪”这个词贴在任何东西上。房间有异味。电梯坏了。早餐根本吃不到，因为排队很长，而且我们要赶飞机。前台人手不足，不堪重负。如果你别无选择，就住在这里吧。
美丽的地方，可爱的房间
非常干净和友好，但在办理入住时没有提供太多信息。我认为这是一个新人
前台的女孩们工作很出色！客户服务是她们的首要任务！
不错的酒店，安静，但我们的房间价格过高
由于通过 ******* 进行“第三方预订”，我的折扣无法使用。办理入住时无法提供我的信息。我不得不再次提供所有信息 x2。这只是时间上的一点不便，而且在办理入住前提供这些信息也毫无意义。我们的房间不是套房。房间的质量太差，收费太高。
我们真的很享受这次住宿。前台的 Brandon 很棒。房间干净漂亮。游泳池和热水浴缸很棒。我们有一天晚上吃了饭，味道也很好。酒吧齐全，他们还提供星巴克咖啡。非常愉快的住宿，我们会再来的。
我们在去特拉弗斯城的路上在这里住了一晚。房间很干净，但酒店停电了。我们拿到了房间钥匙，但没有灯也没有电。室内游泳池也被锁上了，所以不能游泳。我们只是出去吃晚饭，几个小时后回来时，电源是通的。仍然无法进入室内游泳池，这也是我们选择这家万豪酒店的原因之一。哦，好吧……只是我们的度假之旅一开始运气就不好！
我们在这里住了 2 晚，因为我丈夫通过工作赢得了 2 晚。我们住了第一晚之后，客房服务人员就再也没有来过，所以我打电话，当客房服务人员来的时候，她的态度很差。我告诉她我们只需要毛巾和清空垃圾，因为我们此时已经回到了房间。今天早上离开时，我丈夫被告知我们没有收到收据，因为这是第三方支付的。我查看了我们的信用卡，发现我们有两笔 350 美元的杂费。在与 3 个不同的人交谈并在电话中浪费了 13 分钟后，经理终于搞清楚了。这家酒店非常简陋，而且价格过高。