酒店回复: Dear Tracy,Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet expectations and that the condition of the property, housekeeping service, and staff interactions were disappointing. Your experience is far from the standard we strive to uphold, especially at a brand you trust. We appreciate your feedback and will address these concerns with our team to ensure improvements are made. We hope to welcome you again soon.Sincerely, Hotel Manager
2.0分
情侣出游
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When we arrived, there was no longer a king size room available, so we received a room with 2 queens. We called earlier in the day to say we would be late. It took 1/2 hour to check in. Staff could not apply Hilton #. Next morning talked to manager - she could not print a receipt to tell us how much we were charged. She said she would call to follow up and give us 30,000 points - nothing. Not one thing happened as we expected. Very disappointing and will not stay at this property again.
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酒店回复: Dear Guest,We sincerely apologize for the disappointing experience during your stay, including the room assignment, delayed check-in, and issues with your Hilton account and receipt. Your feedback has been shared with management to address these service gaps and ensure better communication and assistance for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
其他
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We arrived at 4pm & we were switched to 3 different rooms because we arrived to find them all dirty. We had reservations for 2 rooms/2 nights. My mother was on a walker & we had a difficult time moving luggage & going floor to floor(only 1 elevator worked). Finally got our rooms & our toilet wouldn’t flush. They said they fixed it later the 1st night. We had to lift the lid in order to flush-so that was considered “fixed”.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We regret to hear about the multiple room changes and maintenance issues you encountered. Your comments regarding cleanliness, elevator function, and plumbing have been shared with our management and maintenance teams for immediate review. We appreciate your input and will work to ensure a smoother and more comfortable stay in the future.Sincerely, Hotel Manager
3.0分
其他
Not impressed.
Mini fridge did not work in room, chair was stained in a very unappealing way, ice machine didn’t work, outside doors did not lock for safety.
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酒店回复: Dear Kelly,Thank you for your feedback. We regret to hear about the issues with the mini fridge, stained chair, ice machine, and security of the outside doors. Your comments are important and will be reviewed with our team so we can address these concerns and improve the overall guest experience. We hope to welcome you again soon.Sincerely, Hotel Manager
2.0分
其他
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Ran out of food on Saturday morning breakfast. Room was never cleaned during two night stay. Did not use gym. Was charged a second time for room upon check-in.
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酒店回复: Dear Albert,Thank you for taking the time to share your experience. We regret the issues you encountered with breakfast, housekeeping, and billing during your stay. This is not the level of service we aim to provide. Your comments will be reviewed with our team to ensure improvements are made for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
3.0分
其他
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We were on the bottom floor next to the outside door and at night someone was smoking there and the smoke smell came into our room and I looked out the next morning and there were about 10 cigarette butts,we are allergic to cigarette smell so we left the next day instead of staying another night. Was not a happy experience and would not recommend to anyone
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酒店回复: Dear Darline,Thank you for sharing your experience. We understand the impact smoke can have on guest comfort, especially for those with allergies. Your feedback regarding smoking near the entrances will be reviewed with our team to reinforce policies and improve monitoring so that future guests can enjoy a more comfortable stay. We hope to welcome you again soon.Sincerely, Hotel Manager
离downtown很近
风景不错哦
走路去Downtown也就十多分钟
那边很现代化风格
酒店风格也是有点欧式
房间舒适整洁。问题出在办理入住时……我站在那里好几分钟，前台服务员却在休息区看凯尔特人对迈阿密的比赛。他当时就坐在休息区，肯定看到我进来了。等他终于从比赛中起身时，态度也并不热情。早餐很糟糕……咖啡难喝透了，我只拿到最后一个冰冷硬掉的饼干，而当时才早上6点半，早餐6点就开始了。他们花了将近25分钟才送出新的一批。退房体验也和入住没好到哪里去……至少他们的着装还算专业。不知道为什么电子邮件地址弄错了，我至今还没收到电子收据，看来他们在输入正确地址的时候肯定打错了。
体验非常棒，该有的东西都有，地点也很合适，住起来很舒适，晚上很好睡
价格过高且肮脏
浴室很脏，房间里还留着别人的脏内衣。墙纸多处被撕掉、剥落。我们打电话投诉，他们说明天之前没人能帮忙。他们没有给我们安排另一间房间。第二天他们来打扫，内衣仍然留在浴室里。我们投诉后，他们说他们无能为力。
这家酒店维护不善，提出的问题迟迟未得到解决。房间7天中有6天都没有“打扫”。管理人员态度粗鲁。设施与宣传不符。这是我住过的最差的汉普顿酒店，我们旅行时通常会选择这家。
When we arrived, there was no longer a king size room available, so we received a room with 2 queens. We called earlier in the day to say we would be late. It took 1/2 hour to check in. Staff could not apply Hilton #. Next morning talked to manager - she could not print a receipt to tell us how much we were charged. She said she would call to follow up and give us 30,000 points - nothing. Not one thing happened as we expected. Very disappointing and will not stay at this property again.
We arrived at 4pm & we were switched to 3 different rooms because we arrived to find them all dirty. We had reservations for 2 rooms/2 nights. My mother was on a walker & we had a difficult time moving luggage & going floor to floor(only 1 elevator worked). Finally got our rooms & our toilet wouldn’t flush. They said they fixed it later the 1st night. We had to lift the lid in order to flush-so that was considered “fixed”.
Not impressed.
Mini fridge did not work in room, chair was stained in a very unappealing way, ice machine didn’t work, outside doors did not lock for safety.
Ran out of food on Saturday morning breakfast. Room was never cleaned during two night stay. Did not use gym. Was charged a second time for room upon check-in.
We were on the bottom floor next to the outside door and at night someone was smoking there and the smoke smell came into our room and I looked out the next morning and there were about 10 cigarette butts,we are allergic to cigarette smell so we left the next day instead of staying another night. Was not a happy experience and would not recommend to anyone