酒店回复: Thank you for sharing your experience with us, Elizabeth. We’re glad you were pleased with the room’s comfort and our team’s assistance. Your positive feedback means a lot. We’re eager to have the opportunity to host you again in the future!
酒店回复: Brandon, thank you for taking the time to provide us with your valuable feedback. We are glad you had an overall enjoyable stay, though we are saddened to hear that you were displeased with your room type. Please accept our sincere apology that you did not find our front desk team understanding and helpful. We will be sure to review your feedback further with our team in order to improve our guest experience in the future. The pleasure would be ours to welcome you back, as we are confident that we can provide you a better stay.
1.0分
其他
原文
翻译提供方：Google
食物贵得离谱！！！
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酒店回复: Karla, thank you for your feedback on our food pricing. We aim to provide high-quality meals and understand concerns about value. We are continuously evaluating our offerings. We hope you will consider staying with us again for an improved experience.
5.0分
其他
Nice place to stay
The hotel staff was so friendly and professional. The room was clean and comfy. The restaurant breakfast was delicious.
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酒店回复: We are so glad you enjoyed our friendly service, comfy room, and delicious breakfast. Thank you for sharing your experience. We look forward to welcoming you back soon!
1.0分
其他
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Very unhappy and disappointed customer
When checking in, they did not have my reservation there. I had all of the information, my booking confirmation email as well as my itinerary number and yet I was lucky they did have 1 room avaliable. I paid for the room using the same credit card that i have on file for my hotels .com account. Thus i used that card to pay for my room and apparently hotels. Com charged me also. Now i am being told it was non refundable. I understand that policy but if they could find the reservation made using Hotels. Com why am i being charged?? This is unacceptable. I want my account credited back the amount i was charged please. Question from a company point of view why do business with a company like Marriott Columbus North East, if there not taking care of your customers. And better yet are you Hotels. Com going to do the right thing and take care of your customer (that has used your company to book trips multiple times this past year and even after this inconvenience, last weekend i used your company again to book a hotel) Do the right thing. Please take care of your customers.
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酒店回复: We appreciate your feedback and are truly sorry to hear about the frustration with your first reservation. Unfortunately, when bookings are made through third-party sites, any refunds or billing corrections must be handled through them. We regret that we couldn’t assist you in the way you hoped, and we’ll be reviewing your comments with our leadership team. Please consider giving us another chance to earn back your trust.
4.0分
家庭亲子
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It is an older property but has been well cared for. It was quiet and clean. The staff was friendly and accommodating. The beds weren't great but they weren't bad. We were in a good location to get where we wanted to go and felt safe. Overall a "good" experience.
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酒店回复: We are glad you enjoyed the quiet, clean atmosphere and friendly service. While we will review bedding comfort, it is great to hear you felt safe and well-located. We look forward to welcoming you again!
5.0分
其他
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Mitchell and Miles
Clean, great staff, minutes from kid friendly destinations, and walking distance to a mall and multiple restaurants. We will be back next year!!
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酒店回复: Thank you for highlighting the clean rooms, great team, and family-friendly location! We are thrilled you plan to return and look forward to welcoming you back next year for another wonderful stay.
3.0分
其他
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The front desk was not the friendliest when check in. For the high price of the hotel, I would have liked my fridge to have worked and not spoil the $80 of food I bought for the weekend. Then ice was not working everywhere.
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酒店回复: Thank you for your feedback. We are glad you stayed with us and regret the issues with the fridge, ice, and check-in experience. We hope to welcome you back for a smoother stay.
订的双床房，到了办入住说是没有双床，给的一张大床+沙发，找了携程协调才换回双床房。旅游的心情一下就变的不愉快了。
非常好，而且安静。我觉得这里很僻静，非常适合周末去。
我们的房间很漂亮，空调也很棒！前台的工作人员很棒……给我们指路，人也特别好！
酒店本身很不错，但是办理入住时工作人员很粗鲁，我们到房间时，房间应该是大床房，结果却是双床房。
当我打电话给前台时，同样粗鲁的女士告诉我，当所有大床房都被订满时，房间就会降级，这怎么可能呢？我在抵达前一周预订了一间大床房。无论如何，我们充分利用了它，在哥伦布度过了愉快的时光！
食物贵得离谱！！！
Nice place to stay
The hotel staff was so friendly and professional. The room was clean and comfy. The restaurant breakfast was delicious.
Very unhappy and disappointed customer
When checking in, they did not have my reservation there. I had all of the information, my booking confirmation email as well as my itinerary number and yet I was lucky they did have 1 room avaliable. I paid for the room using the same credit card that i have on file for my hotels .com account. Thus i used that card to pay for my room and apparently hotels. Com charged me also. Now i am being told it was non refundable. I understand that policy but if they could find the reservation made using Hotels. Com why am i being charged?? This is unacceptable. I want my account credited back the amount i was charged please. Question from a company point of view why do business with a company like Marriott Columbus North East, if there not taking care of your customers. And better yet are you Hotels. Com going to do the right thing and take care of your customer (that has used your company to book trips multiple times this past year and even after this inconvenience, last weekend i used your company again to book a hotel) Do the right thing. Please take care of your customers.
It is an older property but has been well cared for. It was quiet and clean. The staff was friendly and accommodating. The beds weren't great but they weren't bad. We were in a good location to get where we wanted to go and felt safe. Overall a "good" experience.
Mitchell and Miles
Clean, great staff, minutes from kid friendly destinations, and walking distance to a mall and multiple restaurants. We will be back next year!!
The front desk was not the friendliest when check in. For the high price of the hotel, I would have liked my fridge to have worked and not spoil the $80 of food I bought for the weekend. Then ice was not working everywhere.