酒店回复: Thank you for sharing your experience with us, Elizabeth. We’re glad you were pleased with the room’s comfort and our team’s assistance. Your positive feedback means a lot. We’re eager to have the opportunity to host you again in the future!
1.0分
其他
原文
翻译提供方：Google
食物贵得离谱！！！
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酒店回复: Karla, thank you for your feedback on our food pricing. We aim to provide high-quality meals and understand concerns about value. We are continuously evaluating our offerings. We hope you will consider staying with us again for an improved experience.
5.0分
其他
Staff was very friendly and courteous.
The hotel is beautiful, and very clean.
Room was amazing. Clean and very neatly decorated. We had a great experience.
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酒店回复: Thank you for the wonderful feedback. We are thrilled you enjoyed the friendly team, clean hotel, and beautifully decorated room. We hope to welcome you back for another great stay!
5.0分
家庭亲子
Everything went smoothly while there and the staff was very responsive when we needed something.
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酒店回复: Thanks for sharing your experience! We’re so glad your stay went smoothly, and it’s great to hear our team was quick to help when you needed anything. We hope you’ll visit again soon.
5.0分
其他
Nice place to stay
The hotel staff was so friendly and professional. The room was clean and comfy. The restaurant breakfast was delicious.
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酒店回复: We are so glad you enjoyed our friendly service, comfy room, and delicious breakfast. Thank you for sharing your experience. We look forward to welcoming you back soon!
1.0分
其他
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Very unhappy and disappointed customer
When checking in, they did not have my reservation there. I had all of the information, my booking confirmation email as well as my itinerary number and yet I was lucky they did have 1 room avaliable. I paid for the room using the same credit card that i have on file for my hotels .com account. Thus i used that card to pay for my room and apparently hotels. Com charged me also. Now i am being told it was non refundable. I understand that policy but if they could find the reservation made using Hotels. Com why am i being charged?? This is unacceptable. I want my account credited back the amount i was charged please. Question from a company point of view why do business with a company like Marriott Columbus North East, if there not taking care of your customers. And better yet are you Hotels. Com going to do the right thing and take care of your customer (that has used your company to book trips multiple times this past year and even after this inconvenience, last weekend i used your company again to book a hotel) Do the right thing. Please take care of your customers.
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酒店回复: We appreciate your feedback and are truly sorry to hear about the frustration with your first reservation. Unfortunately, when bookings are made through third-party sites, any refunds or billing corrections must be handled through them. We regret that we couldn’t assist you in the way you hoped, and we’ll be reviewing your comments with our leadership team. Please consider giving us another chance to earn back your trust.
4.0分
家庭亲子
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It is an older property but has been well cared for. It was quiet and clean. The staff was friendly and accommodating. The beds weren't great but they weren't bad. We were in a good location to get where we wanted to go and felt safe. Overall a "good" experience.
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酒店回复: We are glad you enjoyed the quiet, clean atmosphere and friendly service. While we will review bedding comfort, it is great to hear you felt safe and well-located. We look forward to welcoming you again!
入住体验很棒！入住和退房都很方便。房间干净整洁，员工也很友好。
订的双床房，到了办入住说是没有双床，给的一张大床+沙发，找了携程协调才换回双床房。旅游的心情一下就变的不愉快了。
非常好，而且安静。我觉得这里很僻静，非常适合周末去。
我们的房间很漂亮，空调也很棒！前台的工作人员很棒……给我们指路，人也特别好！
食物贵得离谱！！！
Staff was very friendly and courteous.
The hotel is beautiful, and very clean.
Room was amazing. Clean and very neatly decorated. We had a great experience.
Everything went smoothly while there and the staff was very responsive when we needed something.
Nice place to stay
The hotel staff was so friendly and professional. The room was clean and comfy. The restaurant breakfast was delicious.
Very unhappy and disappointed customer
When checking in, they did not have my reservation there. I had all of the information, my booking confirmation email as well as my itinerary number and yet I was lucky they did have 1 room avaliable. I paid for the room using the same credit card that i have on file for my hotels .com account. Thus i used that card to pay for my room and apparently hotels. Com charged me also. Now i am being told it was non refundable. I understand that policy but if they could find the reservation made using Hotels. Com why am i being charged?? This is unacceptable. I want my account credited back the amount i was charged please. Question from a company point of view why do business with a company like Marriott Columbus North East, if there not taking care of your customers. And better yet are you Hotels. Com going to do the right thing and take care of your customer (that has used your company to book trips multiple times this past year and even after this inconvenience, last weekend i used your company again to book a hotel) Do the right thing. Please take care of your customers.
It is an older property but has been well cared for. It was quiet and clean. The staff was friendly and accommodating. The beds weren't great but they weren't bad. We were in a good location to get where we wanted to go and felt safe. Overall a "good" experience.