The rooms had portable AC’s and the one in the bedroom leaked and the floor was soaked. We didn’t notice this until we went to bed, so changing rooms would have been a real pain.
酒店回复: Thank you for your feedback!
3.0分
家庭亲子
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Liked the kitchen and sitting areas. Room darkening curtains didn't close well and noisy AC unit was right by the bed in a closet and came off and on all night. Terrible night sleep. Breakfast was lousy.
酒店回复: Thank you for your feedback!
1.0分
其他
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Don't stay here
Where do we start... Upon arrival at 11:30pm the front desk was having issues with their card encoder that would assign us a card to access our room. Although Andreya (Front Desk) was amazing at juggling, not only getting no answer from their IT support and having about 4 families, including my own, waiting to be checked in, We did not get into a room until about 2:30am after the maintenance employee finally informed Andreya she has a key that would allow access to each room.
When we finally got into our first room, the room was very humid and just smelt moldy. We also found a bug on the wall/ceiling and a large one on the bed. We went and talked to Andreya and she put us in a different room. In the second room, the bathroom tiles were cracked, the soap "shelf" was barely hanging on to the wall, which eventually on night two fell off and almost hit my wife's foot as she was using the shower. We also had a roach run across the bathroom floor on the third night. The room also had a faint unpleasant smell I cannot describe.
On day two after brining up the changing of rooms and the shelf falling off of the shower we were told we would be comped one night stay. We were satisfied with that until the next night when we saw two roaches in the bathroom. The day after we checked out a manager called and said the only thing we can do now is an extra $50 due to us not bringing these issues to their attention immediately. We tried to explain to the manager MULTIPLE times that the only
酒店回复: Thank you for your feedback!
5.0分
家庭亲子
So many little touches like coffee 24 seven in the lobby, an ice cream for the kids
酒店回复: Thank you for your feedback!
3.0分
其他
I wish the pool and jacuzzi was cleaned properly so I could use it.
酒店回复: Thank you for your feedback!
5.0分
商务出差
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Edith’s Friendly and attentive breakfast service
We had a nine day stay at this hotel. Everyone was super friendly and the front desk was accommodating with regards to our room. We were greeted every morning at the breakfast center by Edith, who managed the kitchen and kept the breakfast area stocked very well. She was always cheerful made sure that we were satisfied with the daily breakfast.
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酒店回复: Thank you so much for your kind words and for choosing to stay with us for nine days! We’re thrilled to hear that our team made your visit enjoyable and that the front desk was able to accommodate your needs.
3.0分
其他
Property not well maintained. Security doors not locked, shower temp difficult to control, room furniture dirty and beat-up
酒店回复: We apologize for the inconvenience.
5.0分
情侣出游
Property was well maintained!!!! Comfortable stay! One of the cleanest hotels I’ve stayed in. Will definitely book again.
酒店回复: We look forward to seeing you again soon.
5.0分
其他
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There was the nicest woman - I think her name was Patricia who works in the kitchen. She was so helpful, and kind and we chatted a little bit and she made the stay even better. The staff was helpful, but she went the extra mile. I appreciated her being so kind so early in the morning during the breakfast rush.
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酒店回复: Thank you so much for sharing your positive experience! We're thrilled to hear that Patricia made such a difference during your stay. It's wonderful to know that she went above and beyond to make your morning more enjoyable. We'll be sure to pass along your kind words to her—she'll be so happy to hear them. We truly appreciate you taking the time to share your feedback!
5.0分
其他
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Liked the attractions near hotel. Also liked the staff and the room type (1 bedroom) hotels need more of these.
Did not like the numerous potholes all over parkinglot.
酒店回复: Thank you for your feedback we hope to welcome you back soon!
The rooms had portable AC’s and the one in the bedroom leaked and the floor was soaked. We didn’t notice this until we went to bed, so changing rooms would have been a real pain.
Liked the kitchen and sitting areas. Room darkening curtains didn't close well and noisy AC unit was right by the bed in a closet and came off and on all night. Terrible night sleep. Breakfast was lousy.
Don't stay here
Where do we start... Upon arrival at 11:30pm the front desk was having issues with their card encoder that would assign us a card to access our room. Although Andreya (Front Desk) was amazing at juggling, not only getting no answer from their IT support and having about 4 families, including my own, waiting to be checked in, We did not get into a room until about 2:30am after the maintenance employee finally informed Andreya she has a key that would allow access to each room.
When we finally got into our first room, the room was very humid and just smelt moldy. We also found a bug on the wall/ceiling and a large one on the bed. We went and talked to Andreya and she put us in a different room. In the second room, the bathroom tiles were cracked, the soap "shelf" was barely hanging on to the wall, which eventually on night two fell off and almost hit my wife's foot as she was using the shower. We also had a roach run across the bathroom floor on the third night. The room also had a faint unpleasant smell I cannot describe.
On day two after brining up the changing of rooms and the shelf falling off of the shower we were told we would be comped one night stay. We were satisfied with that until the next night when we saw two roaches in the bathroom. The day after we checked out a manager called and said the only thing we can do now is an extra $50 due to us not bringing these issues to their attention immediately. We tried to explain to the manager MULTIPLE times that the only
So many little touches like coffee 24 seven in the lobby, an ice cream for the kids
I wish the pool and jacuzzi was cleaned properly so I could use it.
Edith’s Friendly and attentive breakfast service
We had a nine day stay at this hotel. Everyone was super friendly and the front desk was accommodating with regards to our room. We were greeted every morning at the breakfast center by Edith, who managed the kitchen and kept the breakfast area stocked very well. She was always cheerful made sure that we were satisfied with the daily breakfast.
Property not well maintained. Security doors not locked, shower temp difficult to control, room furniture dirty and beat-up
Property was well maintained!!!! Comfortable stay! One of the cleanest hotels I’ve stayed in. Will definitely book again.
There was the nicest woman - I think her name was Patricia who works in the kitchen. She was so helpful, and kind and we chatted a little bit and she made the stay even better. The staff was helpful, but she went the extra mile. I appreciated her being so kind so early in the morning during the breakfast rush.
Liked the attractions near hotel. Also liked the staff and the room type (1 bedroom) hotels need more of these.
Did not like the numerous potholes all over parkinglot.