Not up the standards of other Marriot properties. Firstly, $3 a day up charge to park at the hotel is absurd. Not necessarily the amount, but the added fee for a necessity. Also, little things add up. Paper plates for breakfast? General wear and tear to the room to the room: scuffs and marks on the table and chair legs, big dent in the dishwasher door. Cleanliness was okay, but not excellent: look under spaces like the lip of the sink or under the ledge in the tub and you will find mold. Bedding clean, mattress well past its best. Etc. Parking though. Seriously.
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酒店回复: Cristopher, thank you for sharing your feedback. The insights provided are valued and will be considered as part of ongoing efforts to enhance the experience for all guests. The comments about amenities and overall condition are appreciated, and the observations regarding parking are noted. Your input helps inform future improvements.
5.0分
其他
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Hotel staff was very nice. Room was clean. Pull out could ise a new mattress but it worked. Pool was nice and clean and breakfast was good. Would definitely stay here again.
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酒店回复: Theresa, the team at Residence Inn Toledo Maumee is delighted you had a great experience and that your accommodations, amenities, and breakfast met your expectations. It's wonderful to hear you would choose to stay with us again. We're looking forward to welcoming you back on your next trip!
4.0分
家庭亲子
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Rooms need updating especially those sofa beds. Wasn’t able to sit on the sofa as it was severely sunken in. Overall experience was simply ok. Breakfast was included with our stay.
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酒店回复: Antoinette, thank you for sharing your thoughts about your recent visit. The feedback regarding room furnishings is appreciated and will be considered as improvements are planned. The team hopes the included breakfast added convenience to your stay and looks forward to the possibility of welcoming you again in the future.
1.0分
商务出差
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Terrible! The bed was harder and old, there was water running out of the closet and saturated the carpet on my husbands side of the bed, my husband took a shower but the tub didn’t drain so I couldn’t shower until the next day, there were two large onions left over from previous guest that smelled so bad! I called that evening and hotel clerk said she’d write a maintenance slip for the morning. Also told the morning clerk and she said that’s too bad we’ll have someone address that….no refund or future credit offered, nor did I ask for one! Hard pass!!!
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酒店回复: David, the experience you described does not reflect the level of quality or comfort the team aims to provide. The team appreciates your feedback about the room conditions and will use your comments to help improve future guest experiences. Thank you for sharing your thoughts.
2.0分
其他
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Would not stay there again
The hotel wasn’t very clean. The garbage disposal in our room smelled bad. The staff members I encountered were very friendly. I would not stay there again because of lack of cleanliness.
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酒店回复: Hannah, thank you for sharing your thoughts. The feedback regarding your experience with the environment in your suite is appreciated and will be taken into consideration. It’s good to hear you found the team members friendly during your visit. Your comments will be reviewed further with the management team.
5.0分
其他
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Definitely recommend
I would definitely recommend this hotel. It’s nice and clean and the staff is very friendly. Nice location as well. Very close to many different food options. The only thing we didn’t like was the continental breakfast but that wouldn’t so I’d from staying there again.
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酒店回复: Katrina, thank you for staying with us at Residence Inn Toledo Maumee. The team is delighted you appreciated the inviting atmosphere, convenient location, and our colleagues’ warm approach. We appreciate your comments regarding the breakfast and will take them under consideration. We're looking forward to welcoming you back on your next visit.
4.0分
其他
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Room was great! Sofa was very old and dirty and pull out sofa provided terrible sleeping conditions even for a child. Otherwise beds in bedrooms were fantastic and super comfy.
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酒店回复: Julie, thank you for staying with us at Residence Inn Toledo Maumee. The team appreciates your positive feedback about the comfort of the beds and is grateful you enjoyed your room. Your comments about the seating and sleeping arrangements in the living area will be shared for future improvements. The team hopes to welcome you back soon.
1.0分
家庭亲子
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Room was filthy, was not cleaned after the last guest. Tooth paste all over the sinks, bedding thrown everywhere. No housekeeping on staff at the time, so we either had to clean it ourselves or stay elsewhere.
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酒店回复: Stephen, thank you for sharing your feedback. The team is disappointed to hear about your recent experience. Your comments regarding the room conditions and service have been noted and will be reviewed to ensure a more comfortable visit in the future.
2.0分
家庭亲子
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We stayed here specifically because it was mothers day weekend and you had a hot tub.... well the hot tub was not working, our tv only worked half the time and the property was dirty. I would ask for a refund, but i have no idea who to talk too... as it seemed everyone who worked there did not care about anything.
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酒店回复: Kortney, thank you for providing your feedback. The team has noted your concerns regarding the amenities and the condition of the property. Every effort is made to meet guest expectations, and your comments will be reviewed as part of ongoing improvements. If there is anything further you would like to share, please feel free to reach out directly.
周围吃喝很多，方便
Not up the standards of other Marriot properties. Firstly, $3 a day up charge to park at the hotel is absurd. Not necessarily the amount, but the added fee for a necessity. Also, little things add up. Paper plates for breakfast? General wear and tear to the room to the room: scuffs and marks on the table and chair legs, big dent in the dishwasher door. Cleanliness was okay, but not excellent: look under spaces like the lip of the sink or under the ledge in the tub and you will find mold. Bedding clean, mattress well past its best. Etc. Parking though. Seriously.
Hotel staff was very nice. Room was clean. Pull out could ise a new mattress but it worked. Pool was nice and clean and breakfast was good. Would definitely stay here again.
Rooms need updating especially those sofa beds. Wasn’t able to sit on the sofa as it was severely sunken in. Overall experience was simply ok. Breakfast was included with our stay.
Terrible! The bed was harder and old, there was water running out of the closet and saturated the carpet on my husbands side of the bed, my husband took a shower but the tub didn’t drain so I couldn’t shower until the next day, there were two large onions left over from previous guest that smelled so bad! I called that evening and hotel clerk said she’d write a maintenance slip for the morning. Also told the morning clerk and she said that’s too bad we’ll have someone address that….no refund or future credit offered, nor did I ask for one! Hard pass!!!
Would not stay there again
The hotel wasn’t very clean. The garbage disposal in our room smelled bad. The staff members I encountered were very friendly. I would not stay there again because of lack of cleanliness.
Definitely recommend
I would definitely recommend this hotel. It’s nice and clean and the staff is very friendly. Nice location as well. Very close to many different food options. The only thing we didn’t like was the continental breakfast but that wouldn’t so I’d from staying there again.
Room was great! Sofa was very old and dirty and pull out sofa provided terrible sleeping conditions even for a child. Otherwise beds in bedrooms were fantastic and super comfy.
Room was filthy, was not cleaned after the last guest. Tooth paste all over the sinks, bedding thrown everywhere. No housekeeping on staff at the time, so we either had to clean it ourselves or stay elsewhere.
We stayed here specifically because it was mothers day weekend and you had a hot tub.... well the hot tub was not working, our tv only worked half the time and the property was dirty. I would ask for a refund, but i have no idea who to talk too... as it seemed everyone who worked there did not care about anything.