Staff was good. Check in was good. Stayed in room 316. Carpet needs replaced as it was worn to where you could see the sub floor. Railing around the tub was great for handicap people. Pool and hottub were great.
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酒店回复: Thank you for sharing your feedback. We're pleased to hear you enjoyed the pool, hot tub, and found our team helpful during your stay. Your comments about the carpet are appreciated and will be reviewed with our team for future improvements. We hope your visit was comfortable overall.
5.0分
商务出差
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The room was quiet which made it easy to sleep during the day. Just what I needed for working night shift. Fridge and stove top were a great choice for extended stay.
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酒店回复: Thank you for taking the time to share your feedback. It's good to hear that the quietness of the room benefited your daytime rest, and that the in-room amenities such as the fridge and stove top were useful for your extended stay. We appreciate your comments, and will continue to work on providing the best possible experience. We hope to have the opportunity to host you again.
3.0分
家庭亲子
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Nice hotel. Only complaint would be the extremely noisy cleaning staff preparing for their day right outside our door. Sounded like a party in the hallway at 7am.
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酒店回复: Mechelle, thank you for taking the time to share your feedback. We're glad you found our hotel nice, but we're sorry to hear about your early morning disruption. We strive to provide a peaceful environment and will examine our practices to ensure guest privacy is upheld at all times. Thank you once again for bringing this to our attention.
5.0分
其他
Wonderful
This hotel is excellent...great room with a great layout, friendly helpful staff, delicious Breakfast.
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酒店回复: Patrick, thank you for your kind words! We're so glad you enjoyed your stay at Residence Inn Toledo Maumee and that our friendly team and breakfast made a great impression. We hope to welcome you back soon.
3.0分
其他
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Not up the standards of other Marriot properties. Firstly, $3 a day up charge to park at the hotel is absurd. Not necessarily the amount, but the added fee for a necessity. Also, little things add up. Paper plates for breakfast? General wear and tear to the room to the room: scuffs and marks on the table and chair legs, big dent in the dishwasher door. Cleanliness was okay, but not excellent: look under spaces like the lip of the sink or under the ledge in the tub and you will find mold. Bedding clean, mattress well past its best. Etc. Parking though. Seriously.
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酒店回复: Cristopher, thank you for sharing your feedback. The insights provided are valued and will be considered as part of ongoing efforts to enhance the experience for all guests. The comments about amenities and overall condition are appreciated, and the observations regarding parking are noted. Your input helps inform future improvements.
5.0分
其他
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Hotel staff was very nice. Room was clean. Pull out could ise a new mattress but it worked. Pool was nice and clean and breakfast was good. Would definitely stay here again.
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酒店回复: Theresa, the team at Residence Inn Toledo Maumee is delighted you had a great experience and that your accommodations, amenities, and breakfast met your expectations. It's wonderful to hear you would choose to stay with us again. We're looking forward to welcoming you back on your next trip!
4.0分
家庭亲子
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Rooms need updating especially those sofa beds. Wasn’t able to sit on the sofa as it was severely sunken in. Overall experience was simply ok. Breakfast was included with our stay.
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酒店回复: Antoinette, thank you for sharing your thoughts about your recent visit. The feedback regarding room furnishings is appreciated and will be considered as improvements are planned. The team hopes the included breakfast added convenience to your stay and looks forward to the possibility of welcoming you again in the future.
1.0分
商务出差
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Terrible! The bed was harder and old, there was water running out of the closet and saturated the carpet on my husbands side of the bed, my husband took a shower but the tub didn’t drain so I couldn’t shower until the next day, there were two large onions left over from previous guest that smelled so bad! I called that evening and hotel clerk said she’d write a maintenance slip for the morning. Also told the morning clerk and she said that’s too bad we’ll have someone address that….no refund or future credit offered, nor did I ask for one! Hard pass!!!
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酒店回复: David, the experience you described does not reflect the level of quality or comfort the team aims to provide. The team appreciates your feedback about the room conditions and will use your comments to help improve future guest experiences. Thank you for sharing your thoughts.
2.0分
其他
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Would not stay there again
The hotel wasn’t very clean. The garbage disposal in our room smelled bad. The staff members I encountered were very friendly. I would not stay there again because of lack of cleanliness.
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酒店回复: Hannah, thank you for sharing your thoughts. The feedback regarding your experience with the environment in your suite is appreciated and will be taken into consideration. It’s good to hear you found the team members friendly during your visit. Your comments will be reviewed further with the management team.
周围吃喝很多，方便
Staff was good. Check in was good. Stayed in room 316. Carpet needs replaced as it was worn to where you could see the sub floor. Railing around the tub was great for handicap people. Pool and hottub were great.
The room was quiet which made it easy to sleep during the day. Just what I needed for working night shift. Fridge and stove top were a great choice for extended stay.
Nice hotel. Only complaint would be the extremely noisy cleaning staff preparing for their day right outside our door. Sounded like a party in the hallway at 7am.
Wonderful
This hotel is excellent...great room with a great layout, friendly helpful staff, delicious Breakfast.
Not up the standards of other Marriot properties. Firstly, $3 a day up charge to park at the hotel is absurd. Not necessarily the amount, but the added fee for a necessity. Also, little things add up. Paper plates for breakfast? General wear and tear to the room to the room: scuffs and marks on the table and chair legs, big dent in the dishwasher door. Cleanliness was okay, but not excellent: look under spaces like the lip of the sink or under the ledge in the tub and you will find mold. Bedding clean, mattress well past its best. Etc. Parking though. Seriously.
Hotel staff was very nice. Room was clean. Pull out could ise a new mattress but it worked. Pool was nice and clean and breakfast was good. Would definitely stay here again.
Rooms need updating especially those sofa beds. Wasn’t able to sit on the sofa as it was severely sunken in. Overall experience was simply ok. Breakfast was included with our stay.
Terrible! The bed was harder and old, there was water running out of the closet and saturated the carpet on my husbands side of the bed, my husband took a shower but the tub didn’t drain so I couldn’t shower until the next day, there were two large onions left over from previous guest that smelled so bad! I called that evening and hotel clerk said she’d write a maintenance slip for the morning. Also told the morning clerk and she said that’s too bad we’ll have someone address that….no refund or future credit offered, nor did I ask for one! Hard pass!!!
Would not stay there again
The hotel wasn’t very clean. The garbage disposal in our room smelled bad. The staff members I encountered were very friendly. I would not stay there again because of lack of cleanliness.