酒店回复: Thank you for your detailed review. Providing a convenient location to ease your travels was a pleasure. It's great to know all the nearby eateries and shops were also easily accessible to you. We definitely will discuss the lighting with our Management Team so we can brighten your future trips. I am not aware of those parking concerns, but will look into them right away. We look forward to earning that last star when you are back in town.
酒店回复: Response: We deeply regret to hear about your experience, Peter. It's disappointing that our hotel did not meet your expectations and we apologize for the issues you encountered during your stay, particularly with housekeeping, noise levels, Wi-Fi, and parking. This is certainly not the standard of service our guests should expect from us. We appreciate your feedback and will address these concerns to improve the quality of our services. We hope we get another opportunity to serve you better in the future.
酒店回复: Thank you for your kind words, Keith. We're thrilled to hear that our front desk attendant, Shawna, was able to assist you and make your stay enjoyable. Her commitment to top-notch service is a great example of the DoubleTree by Hilton experience. We're also glad to know you loved our cookies! We look forward to hosting you again in the future.
5.0分
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My husband and there were on a quick in and out, a one night stay. We made it to the hotel hours before check-in time and while we did have to wait, Glenda did her absolute best to get us in a room as soon as possible. She was super accommodating and made sure we were taken care of. She always had a warm and welcoming smile on her face and it was much appreciated. We went to the bar area that evening and had a great pizza and local beers recommended to us by William. William was phenomenal and gave us great service. We enjoyed his enthusiasm. Overall, great stay! Thank you Double Tree Team!
5.0分
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I LOVE THIS SHELTER! So accommodating to the urban campers taking over Colorado. I was able to do all my Fent and Crystal here in the comforts of my tax paid room!! Probably the best investment our FANTASTIC governor purchased. I love this and the Embassy Suites off Hampden! Tons of great liquor stores near by you can just take bottles from too!!! HIGH-LY RECOMMEND
3.0分
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We picked this hotel because it was near where we were visiting. The front desk staff were very nice and I always appreciate the warm cookie. The rooms seemed rather tired though, especially for a Doubletree. I heard a lot of hall noise at first (I was on the ground floor), but later everything was quiet and I slept well. Breakfast was a very nice buffet with lots of choices. The property is oddly located and we missed the turnoff for it the first time.
1.0分
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This hotel was gross. The rooms were clearly neglected from a maintenance standpoint; walls were dinged, carpets were dingy, and the bathrooms could have been out of a college dorm room. Nothing was cleaned properly and there were ants in the bathroom! Literally found ants crawling on a toothbrush. The staff are incredibly snarky and unhelpful. Honestly I’ve never stayed at a Hilton where the staff have been so rude and don’t follow up on issues. If you value your money and not risking getting a foot fungus in the shower. Don’t stay here.
服务很棒，游泳池还在翻修中，房间很干净。停车费是每晚15美元。到丹佛机场大约需要20分钟。
就我付的这个价格来说，完全不值。
差到不能再差了。
酒店位置便利，距离机场和市中心仅几分钟路程。附近餐饮选择丰富，还有一家沃尔玛超市。房间实用、干净，面积适中，但略显昏暗。微波炉仅在大堂提供。入口区域宽敞，设计精美。酒店拥有一个安静宜人的泳池和无线网络。酒店设有大型停车场，每日收费10美元，但鉴于周边环境略显简陋，建议您停车。即使在停车场，也有很多碎玻璃，所以不要在车内留下任何贵重物品。
旅游公司为我们预订了这家酒店两晚。酒店位于丹佛郊区。酒店旁边的空地上住着很多流浪汉。我们的房间在五楼。晚上，走廊里很吵。许多年轻人入住酒店。当我们第三天回到房间时，我们发现房间里什么也没做。床没有整理好，浴室里也没有其他毛巾。卧室里的无线网络连接也很差，有时根本无法使用。退房时，我们向接待台后面的女士报告了我们的发现。她想出了一个故事，如果你在酒店住几天，你必须提前24小时表明你的房间是否需要打扫并提供干净的毛巾。我们都傻眼了。办理入住手续时并未告知我们这一点。她会向技术服务人员报告 WIFI 无法使用。另外，我们还得支付两晚30美元的停车费。办理入住时并未告知我们这一点。非常不幸，当然配不上希尔顿。
前台服务员 SHAWNA 竭尽全力，帮助客人游览城市各处？我们满足了要求。满分 5 星，10 分，是的，是的！饼干也一样。在 op,kansas 经营 bqt 部门
My husband and there were on a quick in and out, a one night stay. We made it to the hotel hours before check-in time and while we did have to wait, Glenda did her absolute best to get us in a room as soon as possible. She was super accommodating and made sure we were taken care of. She always had a warm and welcoming smile on her face and it was much appreciated. We went to the bar area that evening and had a great pizza and local beers recommended to us by William. William was phenomenal and gave us great service. We enjoyed his enthusiasm. Overall, great stay! Thank you Double Tree Team!
I LOVE THIS SHELTER! So accommodating to the urban campers taking over Colorado. I was able to do all my Fent and Crystal here in the comforts of my tax paid room!! Probably the best investment our FANTASTIC governor purchased. I love this and the Embassy Suites off Hampden! Tons of great liquor stores near by you can just take bottles from too!!! HIGH-LY RECOMMEND
We picked this hotel because it was near where we were visiting. The front desk staff were very nice and I always appreciate the warm cookie. The rooms seemed rather tired though, especially for a Doubletree. I heard a lot of hall noise at first (I was on the ground floor), but later everything was quiet and I slept well. Breakfast was a very nice buffet with lots of choices. The property is oddly located and we missed the turnoff for it the first time.
This hotel was gross. The rooms were clearly neglected from a maintenance standpoint; walls were dinged, carpets were dingy, and the bathrooms could have been out of a college dorm room. Nothing was cleaned properly and there were ants in the bathroom! Literally found ants crawling on a toothbrush. The staff are incredibly snarky and unhelpful. Honestly I’ve never stayed at a Hilton where the staff have been so rude and don’t follow up on issues. If you value your money and not risking getting a foot fungus in the shower. Don’t stay here.