酒店回复: Thank you for your feedback, and I'm truly sorry to hear about your experience. What you described is far below the standards we strive to maintain, and I completely understand your disappointment.Please accept our sincere apologies for the condition of the room. We take cleanliness and comfort very seriously, and it’s clear that we fell short in your case. Your comments have been shared with our housekeeping and maintenance teams to address the issues you mentioned, including the stained carpet, broken furniture, and overall room cleanliness.Thank you again for bringing this to our attention. We are taking steps to ensure this does not happen again in the future.Sincerely,GM
5.0分
其他
This place was a real find! Beautiful and clean facility, friendly staff, excellent hot breakfast -- all for a great price point.
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酒店回复: Thank you so much for your wonderful feedback. We are delighted to hear that you enjoyed our clean facilities, friendly staff, and hot breakfast. Providing a comfortable and positive experience at a great value is very important to us, and we’re glad we could exceed your expectations. We truly appreciate your kind words and hope to welcome you back again soon.
3.0分
情侣出游
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The condition of the room was fair at best. Wallpaper was peeling, there was dirt on the doors, cracked tiles in the bath. No one was at the front desk when we arrived at 6;30 pm, I had to call out and wait several minutes for someone to arrive. The one shining star was the breakfast buffet, in particular the attendant Hailey who was cheering and very helpful.
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酒店回复: Thank you for taking the time to share your feedback with us. We sincerely apologize for the condition of your room and for the inconvenience you experienced upon arrival. This is not the level of service or quality we strive to provide, and we will be addressing the issues you mentioned with our housekeeping and maintenance teams immediately. We will also be reviewing our front desk coverage to ensure guests are greeted promptly at all times.On a positive note, we’re thrilled to hear that Hailey made your breakfast experience enjoyable. We will be sure to recognize her for her excellent service.We appreciate your comments and hope to have the opportunity to provide you with a much-improved stay in the future.
2.0分
家庭亲子
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Room had a slight smell and could have been from collected dust. I had to use a towel to clean the air vent from caked on dust and dirt. Breakfast for three days was the same food, and I’m sure if food was left over it was served again the next morning.
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酒店回复: Thank you for your feedback. We apologize for the dust in your room and the odor you experienced—this is not our standard, and we’ve addressed it with our housekeeping team. We also appreciate your comments regarding breakfast and will review this with our kitchen staff. Your feedback helps us improve, and we hope to serve you better in the future.
4.0分
其他
The room was very nice but cold. The clerk tried to adjust the thermostst but didnt work. He moved us to another room that was very comfortable. Nice rooms.
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酒店回复: Thank you for sharing your experience with us. We’re glad to hear you enjoyed our rooms, and we truly appreciate your patience with the thermostat issue. I’m happy our clerk was able to assist and get you settled into a more comfortable room. If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know. We look forward to welcoming you back!
5.0分
其他
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Freddy was the desk agent who checked me in after a grueling 11 hour day of driving. He was friendly, considerate, and helped me feel less stressed just checking me in! The room was clean. Bed was super comfortable. Highly recommend!
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear that Freddy was able to make your long day a little easier and that you enjoyed your clean, comfortable room. We truly appreciate your recommendation and hope to welcome you back again soon! —FD Team
4.0分
其他
The room was ok. The bathroom tub was dirty. The couch was stained and dirty. Other then that the room was acceptable.
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酒店回复: Thank you for your feedback. We’re glad the room was generally acceptable, but we sincerely apologize for the condition of the tub and couch. This does not meet our cleanliness standards, and we will address these concerns with our housekeeping team right away.We appreciate you bringing this to our attention and hope to provide you with a better experience on your next visit.
1.0分
其他
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Wrote down and told us the wrong room number which led to us being locked out at 3am, then couldn't find anyone to help us. Requested a late checkout while checking in, was informed it would be 20.00 which I agreed to and we could check out at 1pm. Staff began knocking and calling at 10am (check out isn't until 11am). I reminded them we requested a late check (SAME guy calling was the guy that gave us the wrong room number and I had already requested the late check out from) he said again it would be 20.00. I said that was fine. Got my card statement today and they charged me 50.00. We travel for work and stay in hotels weekly, worst services I have EVER received from a hotel.
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酒店回复: Thank you for sharing your feedback. We truly apologize for the inconvenience you experienced during your stay. After reviewing the details, it appears there was a misunderstanding regarding the late checkout request and the associated fee. Our records show that a late checkout was not confirmed at the front desk, and the checkout time was extended until 2:00 PM. Because of this extended stay, the $50 late checkout fee was applied.We understand how this situation could be frustrating and are sorry for any miscommunication.
5.0分
朋友出游
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The room was amazing. Very comfortable and clean. The night staff was very courteous and helpful. Breakfast was nice and the lobby was very well done and roomy.
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your room, found it comfortable and clean, and had a great experience with our night staff. We're also happy you liked the breakfast and our lobby area. We appreciate your stay and hope to welcome you back again soon!Regards!Team Sonesta.
4.0分
其他
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Breakfast menu was fresh however the choices were limited to sausage patties somewhat hard biscuits gravy and eggs. The staff was friendly and the room was clean but the tub / shower could use some renovation. Around where the drain was looked a little worn.
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酒店回复: Thank you for your review and for rating us 8/10. We’re pleased to know you found our team friendly and your room clean. We also appreciate your constructive feedback regarding the breakfast selection and the tub/shower area — our team will review this to ensure improvements are made. We look forward to hosting you again.Regards!Team Sonesta.
房间绝对和网站上的图片不一样！条件非常差，沙发破烂不堪，上面满是污渍，地毯脏兮兮的，上面满是污渍，床上还有头发，墙壁也很脏。
This place was a real find! Beautiful and clean facility, friendly staff, excellent hot breakfast -- all for a great price point.
The condition of the room was fair at best. Wallpaper was peeling, there was dirt on the doors, cracked tiles in the bath. No one was at the front desk when we arrived at 6;30 pm, I had to call out and wait several minutes for someone to arrive. The one shining star was the breakfast buffet, in particular the attendant Hailey who was cheering and very helpful.
Room had a slight smell and could have been from collected dust. I had to use a towel to clean the air vent from caked on dust and dirt. Breakfast for three days was the same food, and I’m sure if food was left over it was served again the next morning.
The room was very nice but cold. The clerk tried to adjust the thermostst but didnt work. He moved us to another room that was very comfortable. Nice rooms.
Freddy was the desk agent who checked me in after a grueling 11 hour day of driving. He was friendly, considerate, and helped me feel less stressed just checking me in! The room was clean. Bed was super comfortable. Highly recommend!
The room was ok. The bathroom tub was dirty. The couch was stained and dirty. Other then that the room was acceptable.
Wrote down and told us the wrong room number which led to us being locked out at 3am, then couldn't find anyone to help us. Requested a late checkout while checking in, was informed it would be 20.00 which I agreed to and we could check out at 1pm. Staff began knocking and calling at 10am (check out isn't until 11am). I reminded them we requested a late check (SAME guy calling was the guy that gave us the wrong room number and I had already requested the late check out from) he said again it would be 20.00. I said that was fine. Got my card statement today and they charged me 50.00. We travel for work and stay in hotels weekly, worst services I have EVER received from a hotel.
The room was amazing. Very comfortable and clean. The night staff was very courteous and helpful. Breakfast was nice and the lobby was very well done and roomy.
Breakfast menu was fresh however the choices were limited to sausage patties somewhat hard biscuits gravy and eggs. The staff was friendly and the room was clean but the tub / shower could use some renovation. Around where the drain was looked a little worn.