酒店回复: Thank you for staying with us and your feedback. I have no documentation here at the hotel of any of these issues being brought to our attention. If you could please reach out so we can discuss further.
1.0分
商务出差
原文
翻译提供方：Google
这个地方简直是浪费钱……我再也不会住那里了。我每年去匹兹堡六次，这是住过的最差的酒店！
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酒店回复: Thank you for staying with us and your feedback. I'm sorry you feel this way. Please let us know what your issues were during your stay so we can try to make sure this does not happen in the future.
5.0分
情侣出游
原文
翻译提供方：Google
好的
酒店回复: Thank you for staying with us.
1.0分
其他
The beds were terrible mattress on cheap board. No box spring! Out dated and dirty sheets. Overpriced considering!
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酒店回复: Thank you for sharing your feedback, and I’m truly sorry for the experience you had. The condition of the bed, mattress support, and linens you described is unacceptable and far below the standards we expect. I also apologize that the overall value did not reflect the price you paid.Please know we are addressing your concerns immediately with our housekeeping and maintenance teams to ensure this does not happen again. Your comfort is very important to us, and we appreciate you bringing these issues to our attention.
3.0分
其他
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The room was alright. The drain in the bathtub was extremely slow. The elevator wasn't operating when we got to the hotel. So, we had to carry several large suitcases up two flights of steps.
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酒店回复: Thank you for sharing your feedback. Please accept our sincere apologies for the inconveniences you experienced during your stay. While we’re glad to hear the room was acceptable, the slow-draining bathtub and the elevator being out of service made your arrival much more difficult than it should have been. Carrying large suitcases up two flights of stairs is not the experience we want for our guests.Our team is addressing the maintenance concerns you mentioned to ensure this does not happen again. We appreciate your patience and hope you’ll give us another opportunity to provide a smoother, more comfortable stay.
4.0分
家庭亲子
Friendly, helpful staff; great location but weird smell in room and in need of a refresh with lumpy beds and worn furniture. Would stay there again in a pinch.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad you enjoyed our friendly team and convenient location! We’re sorry to hear that your room didn’t meet expectations this time, and we’ll be sure to look into the odor and furniture condition you mentioned. Your comments help us identify areas for improvement, and we truly appreciate it. We hope to welcome you back for a more comfortable stay in the future.
这家酒店完全出乎我的意料。夜班审计员非常粗鲁，还带有刻板印象地对待客人。房间角落和桌子后面都有虫子。房间显然没有彻底打扫过，因为在我们入住期间，里面有残留的酒、空酒瓶和积水。我向前台工作人员反映了夜班审计员的态度和房间问题，他们告诉我，他们已经习惯了对那个员工的投诉，而且经理可能不会采取任何行动。退房后我才发现我把一个电视棒落在房间里了，而且和我同行的孩子把她的项链也弄丢在了其中一个房间里。第二天早上我打电话给酒店询问这些物品，并想和经理谈谈（因为我入住期间她不在），结果是另一位前台工作人员接了电话，她记下了我的信息，并告诉我客房部的经理会联系我，因为我的房间还没有租出去。但我一直没有接到任何电话或联系，这种流程持续了三天。三天后，我仍然没有收到任何回复，我猜客房服务员把那些东西私吞了，前台工作人员关于经理的说法是正确的……总之，这家酒店不值得花钱！
房间很干净，床也很舒服。性价比还不错。
酒店设施陈旧，维护不佳。
入住时，我们被告知入住的是翻新房。浴缸里有污渍，水槽排水缓慢，一切都干净整洁，但又有点脏。泳池没有清洁，第二天我把头发捞了出来，孩子们第一天才看到。健身房没有设备消毒剂。大堂卫生间因异味和环境问题无法使用。我们的房卡一直失效，我们不得不换了好几张。考虑到酒店的整体状况，价格实在太高了。
这家酒店值得入住。非常棒
物超所值。房间很棒，宽敞舒适。早餐以美国标准来说非常好。清洁人员有些不足；他们两天都没打扫房间。我不得不主动要求打扫。除此之外，我强烈推荐这家酒店。
糟糕的住宿体验
这是我过去10年住过的所有Spring Hill套房酒店里最糟糕的一家。这家酒店非常老旧，急需翻新。价格高昂，舒适度极低，而且还有臭虫。
这个地方简直是浪费钱……我再也不会住那里了。我每年去匹兹堡六次，这是住过的最差的酒店！
好的
The beds were terrible mattress on cheap board. No box spring! Out dated and dirty sheets. Overpriced considering!
The room was alright. The drain in the bathtub was extremely slow. The elevator wasn't operating when we got to the hotel. So, we had to carry several large suitcases up two flights of steps.
Friendly, helpful staff; great location but weird smell in room and in need of a refresh with lumpy beds and worn furniture. Would stay there again in a pinch.