酒店回复: Muchas gracias por tomarte el tiempo de compartir tu experiencia en el Comfort Inn & Suites Middletown - Franklin. Nos alegra enormemente saber que disfrutaste de nuestra atención y que consideras que tu estancia fue recomendable. Nuestro equipo se esfuerza cada día por brindar un servicio excepcional, y tus palabras son un gran reconocimiento a su dedicación. Es un placer para nosotros saber que logramos hacer que tu visita fuera tan satisfactoria. Esperamos tener el honor de recibirte nuevamente en el futuro para ofrecerte otra estancia memorable.
5.0分
其他
It was excellent. All their staff were wonderful people. Our room was always NICELY cleaned. Excellent services!!!
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酒店回复: Thank you for sharing your wonderful experience at Comfort Inn & Suites Middletown. We are delighted to hear that our staff made such a positive impression and that your room was consistently well-maintained. It’s great to know that the services provided met your expectations and contributed to an enjoyable stay. Comfort Inn & Suites Middletown strives to ensure every guest feels welcomed and cared for, and your feedback highlights the dedication of our team.
2.0分
其他
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Breakfast was eggs, bagels, and cereal. Not very many options. Hotel is dated and needs a lot of updates. Had first floor room and could hear everyone walking above us. Outside doors to enter hotel were never locked so not very safe. Spend your money on a nicer hotel.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your insights, as they help us understand where we can improve.We’re sorry to hear that our breakfast options did not meet your expectations. We continually strive to offer a variety of choices and will take your comments into consideration for future enhancements. Additionally, we understand your concerns regarding the condition of the hotel. Please rest assured that we are actively working on updates to create a more comfortable environment for our guests.We also apologize for the noise disturbances you experienced and the security concerns you mentioned. Your safety and comfort are our top priorities, and we will address these issues with our team to ensure a better experience for future guests.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for an improved stay.
2.0分
其他
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Terrible! Very loud!
Arrived at the propery at 340 pm and didnt even get to check in until after 4pm why because NO ONE was there to check us in at all which caused us to be late to a wedding all because it took ocer 20 min to wait for someone to show i even called rhe property while i side waiting no answer. Definitely need more workers it seems. Also at night time there is NO ONE at the front desk out bathroom light just shut off while o was taking a shower and wouldnt come back on went down to tell someone to get help NO ONE there to even tell or ask for a different room. Definitely donr recommend staying here very very outdated hotel for the price. Also the walls ans floors are paper thung we were on the 2nd floor and heard banging and breating ALL night long at time scaring me. If you want any sleep can try a sound machine but i tried one and still could hear everything. 0/10 do not recommend.
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酒店回复: Hello Shelby,Thank you for sharing your feedback regarding your recent stay. We apologize for the inconvenience you experienced during check-in and the concerns regarding the bathroom light and noise. Your comments about staffing levels and room quality are important to us and will be relayed to management for consideration. We appreciate your input and hope you find more suitable accommodations in the future.
5.0分
家庭亲子
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We've stayed here twice. It's a nice, clean hotel with friendly staff and typical breakfast. The air conditioning worked great, had a hot shower, and slept good. There's several restaurants, shopping, and groceries close by. I will use again when in Ohio.
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酒店回复: Hi Kristal, Thank you for sharing your experience and for choosing to stay with us again. We’re glad to hear that you found the accommodations clean, the staff friendly, and the amenities, such as the air conditioning and hot shower, in great working order. It’s also wonderful that you enjoyed a comfortable night’s rest and found the nearby dining and shopping options convenient. Your continued trust and satisfaction mean a lot, and it’s always rewarding to know that our efforts to maintain a pleasant and welcoming environment contribute to a positive stay.
2.0分
其他
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My bed slant. Down at head, two drawers held together with teabags. Ask for extra cover was given a mattress cover. Door to bathroom would not close. Will not ever stay again!
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酒店回复: Hello margaret,Thank you for sharing your feedback regarding your recent stay. We take all comments seriously and appreciate you bringing these issues to our attention. Our team continuously works on maintaining and improving our facilities, and your observations will be shared for future considerations. We hope you find accommodations that better meet your expectations on your next trip.
4.0分
其他
Comfortable beds, clean rooms. Was fine for us. Just needed a place to sleep on our road trip.
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酒店回复: Thank you for taking the time to share your experience at Comfort Inn & Suites Middletown - Franklin. We’re pleased to hear that you found our beds comfortable and our rooms clean during your stay. It’s wonderful to know that we could provide you with a suitable place to rest during your road trip.We appreciate your feedback and hope that your travels were enjoyable. Should you find yourself in our area again, we would be delighted to welcome you back for another stay.
5.0分
情侣出游
There for a wedding. Close to the venue. Very clean. Breakfast was good. Manager was so nice.
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酒店回复: Hi Jennifer, Thank you for sharing your experience with us. We’re delighted to hear that our location was convenient for your wedding event and that you found the property very clean and well-maintained. It’s wonderful to know you enjoyed the breakfast and that our manager left a positive impression with their kindness and professionalism. Your feedback reflects the care and effort our team puts into ensuring guests feel comfortable and well looked after during their stay.
4.0分
商务出差
The room was very clean and the hotel was very upkept. The only thing I wasnt impressed by was the continental breakfast but overall a 7/10
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that you found your room very clean and appreciated the overall upkeep of the hotel, as maintaining a comfortable environment for our guests is always a top priority. We understand that the continental breakfast did not fully meet your expectations, and we appreciate your honesty as it helps us evaluate our offerings. It’s great to know that, despite this, your stay was still enjoyable and earned a solid 7/10 from you.
一切都很棒，我们最终住了四晚。
服务优质，推荐入住，满分 10 分
It was excellent. All their staff were wonderful people. Our room was always NICELY cleaned. Excellent services!!!
Breakfast was eggs, bagels, and cereal. Not very many options. Hotel is dated and needs a lot of updates. Had first floor room and could hear everyone walking above us. Outside doors to enter hotel were never locked so not very safe. Spend your money on a nicer hotel.
Terrible! Very loud!
Arrived at the propery at 340 pm and didnt even get to check in until after 4pm why because NO ONE was there to check us in at all which caused us to be late to a wedding all because it took ocer 20 min to wait for someone to show i even called rhe property while i side waiting no answer. Definitely need more workers it seems. Also at night time there is NO ONE at the front desk out bathroom light just shut off while o was taking a shower and wouldnt come back on went down to tell someone to get help NO ONE there to even tell or ask for a different room. Definitely donr recommend staying here very very outdated hotel for the price. Also the walls ans floors are paper thung we were on the 2nd floor and heard banging and breating ALL night long at time scaring me. If you want any sleep can try a sound machine but i tried one and still could hear everything. 0/10 do not recommend.
We've stayed here twice. It's a nice, clean hotel with friendly staff and typical breakfast. The air conditioning worked great, had a hot shower, and slept good. There's several restaurants, shopping, and groceries close by. I will use again when in Ohio.
My bed slant. Down at head, two drawers held together with teabags. Ask for extra cover was given a mattress cover. Door to bathroom would not close. Will not ever stay again!
Comfortable beds, clean rooms. Was fine for us. Just needed a place to sleep on our road trip.
There for a wedding. Close to the venue. Very clean. Breakfast was good. Manager was so nice.
The room was very clean and the hotel was very upkept. The only thing I wasnt impressed by was the continental breakfast but overall a 7/10