Staff was excellent. Room smelled like strong chemicals (think Fabuloso) and carpet was sticky.
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酒店回复: Dear Valued Guest, Thank you for your kind words about our staff—we’re thrilled to hear they made a positive impression. We’re sorry, however, that your room experience didn’t meet expectations. A strong chemical scent and sticky carpet are certainly not the standards we aim to uphold. We appreciate your feedback and will address this with our housekeeping team to ensure a more comfortable environment moving forward. Your insights help us improve, and we hope to welcome you back for a better stay. Have a wonderful day.
3.0分
其他
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Housekeeping never came to my room the entire week, so I didn’t get a chance to get any towels exchanged. I worked with the 2 towels but it did suck to not have any washcloths. The door to my room didn’t close without force. The light in my bathroom was out and even though I called for it to be fixed, it never truly got fixed. It went out after flipping the switch and never came on again the rest of the stay. They did replace my TV that was going out and took out the stopper so the tub could drain while showering. They kept the dining area clean. Staff was very nice. AC worked well just slightly noisy but not terrible. Overall like a 3-3.5
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. It's disappointing to hear that housekeeping did not attend to your room throughout the week, and we understand how frustrating it must have been to go without fresh towels and washcloths. We do take precautions when pets are in the room, as our housekeeping staff is not allowed in the room with pets. We also regret the issues with your room door and bathroom light. While we're glad, our team was able to assist with replacing your TV and resolving the tub drainage, we clearly fell short in other areas of maintenance and follow-up. Your comments have been shared with our housekeeping and engineering teams to ensure these concerns are addressed promptly and do not recur.On a positive note, we're pleased to hear that our staff made a good impression and that you found the dining area clean and the AC functional, albeit slightly noisy. Your balanced review helps us identify where we need to improve while also recognizing what we're doing well.We truly appreciate your honest feedback and hope you'll consider giving us another opportunity to provide a more seamless and comfortable experience in the future. Warm Regards, Hampton Inn Staff & Management
5.0分
其他
Yes the room was very cold but it really good and cozy.. the gym was nice and cool..the staff was nice and friendly and always smiling
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酒店回复: Dear Valued Guest, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found the room cozy and chilly, and that our gym provided a cool and comfortable environment for your workout.It’s especially heartwarming to know that our staff made a positive impression—your kind words about their friendliness and smiles truly mean a lot to us. We believe that genuine hospitality makes all the difference, and your feedback affirms that.We look forward to welcoming you back for another enjoyable stay! Have a great day.
5.0分
其他
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Wonderful hotel
First. The staff was absolutely amazing. Best hotel I've stayed in, probably ever.
The room was extremely nice and it smelled so good.
Only bad experience was I left my pillows.
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酒店回复: Thank you for your valuable feedback. We appreciate the time you dedicated to sharing your insights, and we are pleased to learn that you enjoyed your stay. We look forward to welcoming you back in the future.
3.0分
其他
The hotel staff was super nice , the bathrooms clean , definitely an older hotel the rooms were damp feeling . Smelled moldy bad ! Needs an overhaul
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酒店回复: We sincerely apologize for the disappointment you experienced during your stay. We’re currently reviewing the issues you reported and are committed to making improvements. Thank you for your valuable feedback; it truly means a lot to us. We hope to have the chance to serve you better in the future.
5.0分
其他
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Concert Travel
Bianca, front desk representative provided excellent customer service - very nice and helpful. Upon arriving to the room had a small bed issue but was quickly resolved and moved to another room. Thank you for going above and beyond with the quick turnaround response. We really appreciate it.
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酒店回复: Dear Valued Guest, Thank you so much for your kind words and thoughtful feedback. We're thrilled to hear that our front desk agent made such a positive impression—she truly embodies the spirit of excellent hospitality, and we'll be sure to pass along your praise.We also appreciate your understanding regarding the initial room issue, and we're glad our team was able to resolve it quickly and ensure your comfort. Your recognition means a lot to us, and we're grateful for the opportunity to serve you.We look forward to welcoming you back soon!
5.0分
情侣出游
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Great experience! Our room was so clean, the staff is very friendly and welcoming. Also the breakfast was exceptional, if you’re looking for a great room at a good price, surrounded by restaurants then this is your spot. This location is probably 8-10 min from the beach.
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酒店回复: Thank you for your valuable feedback. We appreciate the time you dedicated to sharing your insights, and we are pleased to learn that you enjoyed your stay. We look forward to welcoming you back in the future.
5.0分
情侣出游
Such a wonderful hotel. Staff was super friendly. Clean with nice smell. Great location!
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酒店回复: Dear Valued Guest, Thank you so much for your glowing review! 🌟 We're thrilled to hear that you had a wonderful stay and that our friendly staff, cleanliness, and location made a great impression. Your kind words truly mean a lot to our team.We hope to welcome you back soon for another fantastic visit! 💼🛏️✨
4.0分
其他
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The only issue we had was some deferred maintenance that is required. E.g., tub drain needs attention, discoloration about the grout in the shower and bathroom door frame.
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酒店回复: We sincerely apologize for the disappointment you experienced during your stay. We’re currently reviewing the issues you reported and are committed to making improvements. Thank you for your valuable feedback; it truly means a lot to us. We hope to have the chance to serve you better in the future.
4.0分
情侣出游
The room was ok. The cleanliness could have been better. IE mold in shower, detail sweeping under vanity and behind door.
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酒店回复: We sincerely apologize for the disappointment you experienced during your stay. Your comfort is important to us, and we would appreciate any additional details you can share. Thank you for taking the time to provide your feedback; it means a lot to us.
Staff was excellent. Room smelled like strong chemicals (think Fabuloso) and carpet was sticky.
Housekeeping never came to my room the entire week, so I didn’t get a chance to get any towels exchanged. I worked with the 2 towels but it did suck to not have any washcloths. The door to my room didn’t close without force. The light in my bathroom was out and even though I called for it to be fixed, it never truly got fixed. It went out after flipping the switch and never came on again the rest of the stay. They did replace my TV that was going out and took out the stopper so the tub could drain while showering. They kept the dining area clean. Staff was very nice. AC worked well just slightly noisy but not terrible. Overall like a 3-3.5
Yes the room was very cold but it really good and cozy.. the gym was nice and cool..the staff was nice and friendly and always smiling
Wonderful hotel
First. The staff was absolutely amazing. Best hotel I've stayed in, probably ever.
The room was extremely nice and it smelled so good.
Only bad experience was I left my pillows.
The hotel staff was super nice , the bathrooms clean , definitely an older hotel the rooms were damp feeling . Smelled moldy bad ! Needs an overhaul
Concert Travel
Bianca, front desk representative provided excellent customer service - very nice and helpful. Upon arriving to the room had a small bed issue but was quickly resolved and moved to another room. Thank you for going above and beyond with the quick turnaround response. We really appreciate it.
Great experience! Our room was so clean, the staff is very friendly and welcoming. Also the breakfast was exceptional, if you’re looking for a great room at a good price, surrounded by restaurants then this is your spot. This location is probably 8-10 min from the beach.
Such a wonderful hotel. Staff was super friendly. Clean with nice smell. Great location!
The only issue we had was some deferred maintenance that is required. E.g., tub drain needs attention, discoloration about the grout in the shower and bathroom door frame.
The room was ok. The cleanliness could have been better. IE mold in shower, detail sweeping under vanity and behind door.