酒店回复: Thank you for taking the time to leave this review. We are sorry for the inconvenience. As stated, management has reached out.
5.0分
家庭亲子
原文
翻译提供方：Google
非常干净安静的地方，我们没有遇到任何问题
酒店回复: Thank you for your feedback!
5.0分
朋友出游
Everything I needed for my short trip was there...if I come back to the area for a visit, that's where I want to stay.
酒店回复: Thank you for your feedback!
5.0分
家庭亲子
Very clean& quiet. The young lady who checked us in was very pleasant and informative. Overall a pleasant stay. I would definitely return.
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酒店回复: Thank you so much for taking the time to share your lovely feedback about your recent stay. I'm delighted to hear that you found our hotel to be clean, quiet, and that you had a pleasant check-in experience with our team member. Your kind words mean a lot to us as we strive to create a welcoming and informative environment for our guests.
2.0分
其他
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Not as clean as it appears to be
You can easily tell that housekeeping only does the bare minimum to clean the rooms. The tub had stains on it that were there for a while, pink mold on the shower head, mold ring around sink drain and some type of splatter on the closer door from a prior guest that was never cleaned. Also carpeted room which isnt clearly vacuumed. One of us wore white socks and they were dirty from just walking in the room. For the insane price you pay, you expect the room to be cleaned, esp when you have children in the room.
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酒店回复: I am truly sorry to hear about your disappointing experience with the cleanliness of your room during your recent stay. Your feedback is extremely valuable to us, and I want to assure you that we take cleanliness and hygiene standards very seriously.I apologize for the lapses in housekeeping that you encountered, including the issues with the bathtub, shower head, sink area, and carpet. This is certainly not the level of cleanliness we aim to provide for our guests, especially families with children.Please know that I will personally address these specific cleaning concerns with our housekeeping team to ensure that such oversights are not repeated in the future.
5.0分
家庭亲子
We booked the 2 Queens beds suit room for family of 4. Overall is great and comfortable, highly recommended.
酒店回复: Thank you for your feedback!
4.0分
其他
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Not at all trashy
Clean room except chip under chair. All else was very clean. Temperature very comfortable. Staff pleasant. Easy access onto main road. Plenty of parking. Only suggestion is another trash can in room.
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酒店回复: Thank you for taking the time to share your feedback with us. I'm glad to hear that you found your room to be clean and comfortable during your stay. Your kind words about our pleasant staff and the convenient location are greatly appreciated.I have taken note of your suggestion regarding an additional trash can in the room. Your feedback is valuable to us as we strive to continuously improve our guests' experiences. I will make sure to discuss this with our housekeeping team to see how we can make this adjustment.
3.0分
家庭亲子
Stayed here for a few nights while visiting Hershey. It’s close to the park which is nice but the hotel is dated and the room was smaller than expected.
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酒店回复: Thank you for taking the time to share your experience with us. I'm glad to hear that our location near Hershey Park was convenient for your visit.I'm sorry to hear that you found the room to be smaller than expected and that you felt the hotel was dated. Guest feedback is incredibly valuable to us, and I will make sure to pass along your comments to our team for review.
很棒的酒店。房间非常宽敞，住得很舒服。
一切都好。三台跑步机里只有一台能用。总体来说入住体验不错。
我们预订了阵亡将士纪念日长周末至*******的三晚套房，期待着一次优质舒适的住宿体验。入住后，我们惊讶地发现套房内竟然有一个暖通空调（HVAC）的杂物间。这台设备持续发出噪音和震动，让人根本无法放松，更别说睡觉了。
当我们提出这个问题后，酒店工作人员承认了这个问题，并承认所有套房的设置都一样。他们主动提出给我们降级到普通房，并保证会补偿我们巨大的差价。
然而，第二天，酒店工作人员却改变了主意——拒绝退款，也拒绝取消我们剩余的住宿。尽管他们明显存在误导和干扰，却没有提供任何解决方案。
更糟糕的是，******* 的客服也同样毫无帮助。我们联系了他们，期待得到帮助，但他们的团队没有提供任何实质性的支持或干预，让我们在假期周末陷入困境，倍感沮丧。
这种经历完全令人无法接受。由于列表具有误导性、酒店违背承诺以及 ******* 缺乏支持，我强烈建议其他人在通过该平台或在该酒店预订之前不要这样做。
非常干净安静的地方，我们没有遇到任何问题
Everything I needed for my short trip was there...if I come back to the area for a visit, that's where I want to stay.
Very clean& quiet. The young lady who checked us in was very pleasant and informative. Overall a pleasant stay. I would definitely return.
Not as clean as it appears to be
You can easily tell that housekeeping only does the bare minimum to clean the rooms. The tub had stains on it that were there for a while, pink mold on the shower head, mold ring around sink drain and some type of splatter on the closer door from a prior guest that was never cleaned. Also carpeted room which isnt clearly vacuumed. One of us wore white socks and they were dirty from just walking in the room. For the insane price you pay, you expect the room to be cleaned, esp when you have children in the room.
We booked the 2 Queens beds suit room for family of 4. Overall is great and comfortable, highly recommended.
Not at all trashy
Clean room except chip under chair. All else was very clean. Temperature very comfortable. Staff pleasant. Easy access onto main road. Plenty of parking. Only suggestion is another trash can in room.
Stayed here for a few nights while visiting Hershey. It’s close to the park which is nice but the hotel is dated and the room was smaller than expected.