酒店回复: Dear Irasema, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Vicksburg. I am sorry that your experience did not meet your expectations due to the uncleanliness of our hotel that you experience. At Red Roof, it is our intention to have your trust in our capabilities to prevent similar issues in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,MatthewRed Roof Management RediResponse Specialist
1.0分
其他
原文
翻译提供方：Google
我不会再使用它
1.0分
其他
展开
Awful Experience
My family stayed here for one night and would not recommend it. The facilities are obviously falling apart and are not being maintained. The parking lot and hallways had a strong, unpleasant odor. Most alarmingly, the locks on the exterior doors were broken, and the staff had them propped open with a stick, which felt very insecure. We had to be moved to several rooms before finally being placed in one that was available. The breakfast was terrible; there were no plates or bowls, and the waffle maker had no batter. This hotel leaves much to be desired.
4.0分
家庭亲子
展开
The evening staff was good. Parking was easy. There were a lot of places to eat walkable around the hotel. The only draw back the door to the shower and toilet need to be shaved down to close properly. Breakfast was so-so, just a waffle maker, cereal, and pastry. We didn't eat there.
展开
酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Vicksburg. Thank you for sharing your experience. We're pleased to hear you enjoyed the evening staff, the easy parking, and the walkable dining options. We apologize for the inconvenience with the shower and toilet door, and the limited breakfast selection. We will address these issues promptly to improve the guest experience. At Red Roof we always try to provide all our guest with the best experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for leaving your review and we hope to see you again in the future.Sincerely,AnthonioRed Roof Management RediResponse Specialist
2.0分
其他
展开
There were signs all over, and online, about there being a Continental breakfast. There was a waffle maker and that was all!! Not even any coffee, juice, milk,... NOTHING!
2.0分
其他
Parking was easy, room was decent but the locking door wasn’t the best.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Vicksburg. We're happy that you found our parking facilities convenient. We regret to hear about the door lock in your room.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
2.0分
其他
展开
You get what you pay for
The room was OK nothing special. However, the entire hotel smells of pot, Which is not really the fault of the hotel, just the clientele. The breakfast that is advertised was regrettable. There was no juice. The machine was broken. The microwave was broken. There was one pot of coffee which ran out. There were no eggs or anything else. The only thing they had was a waffle maker.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Vicksburg. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 4/10 score. You indicated that you were unsatisfied with broken machine and the other concerns. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
2.0分
其他
展开
My air conditioner went out during the first night and woke up moist everywhere. Changed rooms an hour later and the ac leaked water in there as well. This hotel needs to be updated real soon. Nothing like photos on line. Needs makeover bad.
1.0分
其他
展开
Won’t go back
The front desk girl & maybe the manager were amazing… but he first room we were giving which was supposed to be king bed wasn’t clean when we went in , dirty towels everywhere, trash , bed not made and dirty… they were able to move us rooms but it smelt like **** & cigarettes & it was double bed … Breakfast was non existent… you could make waffles but no syrup , no milk for cereal, no muffins, and counters were dirty … didn’t eat there
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn & Suites Vicksburg. I'm sorry to hear about the issues you experienced during your stay. I am glad to know that the front desk staff were helpful, but I apologize that the cleanliness of your initial room was not to your expectations. It is also disappointing to learn that the breakfast offerings were not up to your satisfaction. We appreciate you mentioning this, as such input helps us identify areas for improvement in the guest experience. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
2.0分
其他
展开
The elevator door had many graffiti scratches and the floor was cracked. My room’s fire alarm was lying on the dresser with the battery out. The bedside table drawer had a broken phone with a drinking straw in it. The air conditioner grill was cracked and missing pieces. Thank goodness it did work though. Towels were very poor quality and the cleanliness of the vanity and floor was suspect.
展开
酒店回复: Dear Cornelia, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Vicksburg. I am truly sorry to hear about the unacceptable conditions you experienced during your stay. The graffiti in the elevator, cracked floor, and the state of your room's fire alarm, phone, and air conditioner are far below our standards. We are also disappointed to learn about the poor quality of the towels and issues with cleanliness. Please know that we are taking immediate steps to address these maintenance and housekeeping concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,AnnRed Roof Management RediResponse Specialist
缺乏清洁
我不会再使用它
Awful Experience
My family stayed here for one night and would not recommend it. The facilities are obviously falling apart and are not being maintained. The parking lot and hallways had a strong, unpleasant odor. Most alarmingly, the locks on the exterior doors were broken, and the staff had them propped open with a stick, which felt very insecure. We had to be moved to several rooms before finally being placed in one that was available. The breakfast was terrible; there were no plates or bowls, and the waffle maker had no batter. This hotel leaves much to be desired.
The evening staff was good. Parking was easy. There were a lot of places to eat walkable around the hotel. The only draw back the door to the shower and toilet need to be shaved down to close properly. Breakfast was so-so, just a waffle maker, cereal, and pastry. We didn't eat there.
There were signs all over, and online, about there being a Continental breakfast. There was a waffle maker and that was all!! Not even any coffee, juice, milk,... NOTHING!
Parking was easy, room was decent but the locking door wasn’t the best.
You get what you pay for
The room was OK nothing special. However, the entire hotel smells of pot, Which is not really the fault of the hotel, just the clientele. The breakfast that is advertised was regrettable. There was no juice. The machine was broken. The microwave was broken. There was one pot of coffee which ran out. There were no eggs or anything else. The only thing they had was a waffle maker.
My air conditioner went out during the first night and woke up moist everywhere. Changed rooms an hour later and the ac leaked water in there as well. This hotel needs to be updated real soon. Nothing like photos on line. Needs makeover bad.
Won’t go back
The front desk girl & maybe the manager were amazing… but he first room we were giving which was supposed to be king bed wasn’t clean when we went in , dirty towels everywhere, trash , bed not made and dirty… they were able to move us rooms but it smelt like **** & cigarettes & it was double bed … Breakfast was non existent… you could make waffles but no syrup , no milk for cereal, no muffins, and counters were dirty … didn’t eat there
The elevator door had many graffiti scratches and the floor was cracked. My room’s fire alarm was lying on the dresser with the battery out. The bedside table drawer had a broken phone with a drinking straw in it. The air conditioner grill was cracked and missing pieces. Thank goodness it did work though. Towels were very poor quality and the cleanliness of the vanity and floor was suspect.