酒店回复: We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!
2.0分
家庭亲子
原文
翻译提供方：Google
没有电梯
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酒店回复: Hi Dewayne,Thank you for your feedback. We understand that the absence of an elevator can be inconvenient, especially for guests with luggage or mobility needs. We appreciate you bringing this to our attention and will keep it in mind as we continue to improve our facilities. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
1.0分
商务出差
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No usable wifi. No hot breakfast. Only to go bags with a granola bar, yogurt, honey bun, and a apple. All of which are sugar and carbs, which I am unable to eat as a diabetic. Staff was great.
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酒店回复: Hello Robert,Thank you for your feedback. We're glad to hear that you found our staff to be great, but we regret that your experience with the Wi-Fi and breakfast options did not meet your expectations. We appreciate your comments regarding the breakfast selections, as guest dietary needs are important to us. Your input will be shared with the team for future considerations in our amenities and services. Thank you for staying with us and taking the time to share your thoughts.
2.0分
情侣出游
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Parking fine and area okay. The room was not as clean as it should be- hairs in bathroom and a bug I had to deal with. Furniture was very basic and inexpensive. Tub was cracked. Linens were nice enough. Could hear the people next door snoring. It wasn’t terrible but was less than I was expecting for sure.
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酒店回复: Hello Amy,Thank you for sharing your feedback. We appreciate your insights on the cleanliness and comfort of your stay, as well as the condition of the room. Your comments will be noted and shared with our team for review. We strive to provide a positive experience for all our guests and hope you will consider staying with us again in the future, as we continuously work to improve our services.
3.0分
其他
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Had a cockroach in bathroom and was not very clean ! Said a continental breakfast and didn’t have it but said a bag to go if wanted and on first day didn’t! Staff the last 2 nights of our stay were very nice tho !
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酒店回复: Thank you for sharing your feedback. We appreciate you mentioning our friendly staff during the last two nights of your stay. We’re glad they made a positive impression and helped make your visit more pleasant. We’ve noted your comments about the cleanliness and breakfast service, and our team has already taken steps to ensure rooms are thoroughly inspected and breakfast items are consistently available for guests. Your feedback helps us improve, and we look forward to welcoming you back for a much better experience next time.
1.0分
其他
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Room was clean, however. Reserved 5 adults- room only had two double beds. Had to purchase a blow-up mattress and one slept on the floor. Light sockets with no bulbs (Shock Hazard) Unsecured side door with a bunch of hotel guests setting outside drinking and smoking till very late. No water in pool, just leaves. Chair in room broke (unusable) Unacceptable experience.
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酒店回复: Hi Johnnie,Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet expectations and for the multiple issues you encountered.We understand how frustrating it must have been to reserve a room for five adults and not have the appropriate sleeping arrangements. Guest safety and comfort are our top priorities, and the concerns you raised — from maintenance issues to property security and overall condition — are being taken very seriously.We’re actively addressing these matters with our team to ensure they are resolved promptly and do not impact future guests. Your feedback is invaluable in helping us improve, and we truly regret that your experience was unacceptable.If you're open to it, we’d appreciate the chance to speak with you directly and make things right. Please feel free to contact our management team at your convenience.
5.0分
家庭亲子
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Front desk was super nice. Rooms looked clean. People cleaning around the parking lot all the time. Had two rooms one on the first floor on on the second. There was a roach crawling down the wall in the room on the first floor when we walked in.
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酒店回复: Hi Cassie,Thank you for taking the time to share your detailed feedback. We are very pleased to hear that our front desk staff made a positive impression with their friendliness and that you found the rooms clean and appreciated the ongoing housekeeping efforts around the property. Maintaining a welcoming and well-kept environment is something we take seriously, and it’s great to know that these efforts were noticed. At the same time, your comment about the roach in the first-floor room is extremely important. We will be addressing this immediately with our pest control and housekeeping teams to ensure that all rooms meet the highest standards of cleanliness, safety, and comfort for every guest. We truly appreciate your input and look forward to providing you with a more seamless and enjoyable experience on your next visit.
很好
大概35/40年前还不错。弹簧床，枕头硬，淋浴和浴室台面确实更新了，房间里没有时钟，毯子很薄，但电视还能用。前台工作人员无所事事，我不得不叫人送来热咖啡。需要额外培训。Once早餐区看起来很漂亮。我们入住时，TRAVIS总是面带微笑。真是太棒了。
停车还行。早餐只有一个苹果、一个不新鲜的蜂蜜面包和一小袋装在棕色纸袋里的酸奶。每个人点的都一样。
好的
没有电梯
No usable wifi. No hot breakfast. Only to go bags with a granola bar, yogurt, honey bun, and a apple. All of which are sugar and carbs, which I am unable to eat as a diabetic. Staff was great.
Parking fine and area okay. The room was not as clean as it should be- hairs in bathroom and a bug I had to deal with. Furniture was very basic and inexpensive. Tub was cracked. Linens were nice enough. Could hear the people next door snoring. It wasn’t terrible but was less than I was expecting for sure.
Had a cockroach in bathroom and was not very clean ! Said a continental breakfast and didn’t have it but said a bag to go if wanted and on first day didn’t! Staff the last 2 nights of our stay were very nice tho !
Room was clean, however. Reserved 5 adults- room only had two double beds. Had to purchase a blow-up mattress and one slept on the floor. Light sockets with no bulbs (Shock Hazard) Unsecured side door with a bunch of hotel guests setting outside drinking and smoking till very late. No water in pool, just leaves. Chair in room broke (unusable) Unacceptable experience.
Front desk was super nice. Rooms looked clean. People cleaning around the parking lot all the time. Had two rooms one on the first floor on on the second. There was a roach crawling down the wall in the room on the first floor when we walked in.