酒店回复: Hi Dewayne,Thank you for your feedback. We understand that the absence of an elevator can be inconvenient, especially for guests with luggage or mobility needs. We appreciate you bringing this to our attention and will keep it in mind as we continue to improve our facilities. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
1.0分
其他
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Room was clean, however. Reserved 5 adults- room only had two double beds. Had to purchase a blow-up mattress and one slept on the floor. Light sockets with no bulbs (Shock Hazard) Unsecured side door with a bunch of hotel guests setting outside drinking and smoking till very late. No water in pool, just leaves. Chair in room broke (unusable) Unacceptable experience.
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酒店回复: Hi Johnnie,Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet expectations and for the multiple issues you encountered.We understand how frustrating it must have been to reserve a room for five adults and not have the appropriate sleeping arrangements. Guest safety and comfort are our top priorities, and the concerns you raised — from maintenance issues to property security and overall condition — are being taken very seriously.We’re actively addressing these matters with our team to ensure they are resolved promptly and do not impact future guests. Your feedback is invaluable in helping us improve, and we truly regret that your experience was unacceptable.If you're open to it, we’d appreciate the chance to speak with you directly and make things right. Please feel free to contact our management team at your convenience.
5.0分
家庭亲子
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Front desk was super nice. Rooms looked clean. People cleaning around the parking lot all the time. Had two rooms one on the first floor on on the second. There was a roach crawling down the wall in the room on the first floor when we walked in.
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酒店回复: Hi Cassie,Thank you for taking the time to share your detailed feedback. We are very pleased to hear that our front desk staff made a positive impression with their friendliness and that you found the rooms clean and appreciated the ongoing housekeeping efforts around the property. Maintaining a welcoming and well-kept environment is something we take seriously, and it’s great to know that these efforts were noticed. At the same time, your comment about the roach in the first-floor room is extremely important. We will be addressing this immediately with our pest control and housekeeping teams to ensure that all rooms meet the highest standards of cleanliness, safety, and comfort for every guest. We truly appreciate your input and look forward to providing you with a more seamless and enjoyable experience on your next visit.
2.0分
其他
Front desk staff was friendly but hotel needs updating, old carpet, remote not working, hair dryer was missing just overall run down.
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酒店回复: Hi Marcie,Thank you for sharing your feedback. We are glad to hear that our front desk staff made a positive impression with their friendliness. Your comments regarding the need for updates, the condition of the carpet, missing amenities, and the remote are very helpful. We will review these areas with our maintenance and housekeeping teams to ensure that the property is refreshed and fully equipped for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
3.0分
商务出差
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The girl at the front desk had a nonchalant attitude which wasn't good when I tried to answer a question upon trying to get in our rooms he's been worked he had to come back up front get another key and once we got in our room it was really stinky and roaches were in the bathroom. Upon notifying the young lady at the front desk she just switched us to a room which melt a little better but still was not up to par and she should at least offered me a discount or the room for free or something she didn't even apologize for the inconvenience of anything and then we had to be moved up on the second floor from the first floor and I had two rooms but because my mom's age I just let them stay down there and that is not even a continental breakfast that they serve. We were there for a church event but I would not stay there again.
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酒店回复: Hello Lavonda,Thank you for sharing your feedback. I'm sorry to hear your experience did not meet your expectations, especially with the service and the room conditions. Your comments regarding the front desk interactions and the cleanliness have been noted, and we appreciate your suggestions for improvement. We strive to provide an enjoyable stay for all our guests, and your insights will help us work towards that goal. Thank you again for your comments and for choosing to stay with us.
1.0分
其他
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Not staying here again
Six light bulbs were missing. Called desk for replacements and they said they did not have any. ( Walmart was across the road.) Shower did not work. No hot water. Shower head was broken. Had to take a cold shower at 8:00am. Cold shower. Breakfast was Little Debbie Rice Crispy Treats and coffee. Will not stay here again. Go to Starkville.
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酒店回复: Hello Millard,Thank you for your feedback. We're sorry to hear about the issues you encountered during your stay, including the missing light bulbs and shower problems. We take guest comments seriously as they help us improve our services. It's disappointing to learn that your breakfast experience did not meet your expectations either. Your insights are appreciated, and we hope you will consider staying with us again in the future for a more satisfactory experience.
2.0分
其他
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Might be cheaper, but you get what you pay for!!!
The room smelled like mildew terribly! The carpets were gross, it was like they were greasy, definitely needed cleaning.The shower leaked the whole time, and it was gross!!!
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酒店回复: Hi Amber,Thank you for sharing your feedback. We appreciate you bringing these concerns to our attention. Our housekeeping and maintenance teams are reviewing procedures to address issues with odors, carpet cleanliness, and plumbing to ensure all rooms are fresh, hygienic, and fully functional. Your input helps us focus on the improvements needed to provide a more comfortable and enjoyable stay for future guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
1.0分
其他
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The condition of the hotel was awful. Our room had rust, mildew, and uncomfortable beds. The free breakfast consisted of a piece of fruit and a granola bar. We put up with loud music and the smell of ****. I’m thankful we only stayed 1 night. We will not stay there again.
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酒店回复: Dear Guest,Thank you for sharing your feedback regarding your recent stay. We're committed to providing quality accommodations, and your experience is important to us. Your comments regarding room condition, breakfast variety, and the noise levels will be shared with the team for review. We appreciate your input as we strive to enhance the experience for future guests and hope you find more suitable accommodations for your next trip.
很好
停车还行。早餐只有一个苹果、一个不新鲜的蜂蜜面包和一小袋装在棕色纸袋里的酸奶。每个人点的都一样。
没有电梯
Room was clean, however. Reserved 5 adults- room only had two double beds. Had to purchase a blow-up mattress and one slept on the floor. Light sockets with no bulbs (Shock Hazard) Unsecured side door with a bunch of hotel guests setting outside drinking and smoking till very late. No water in pool, just leaves. Chair in room broke (unusable) Unacceptable experience.
Front desk was super nice. Rooms looked clean. People cleaning around the parking lot all the time. Had two rooms one on the first floor on on the second. There was a roach crawling down the wall in the room on the first floor when we walked in.
Front desk staff was friendly but hotel needs updating, old carpet, remote not working, hair dryer was missing just overall run down.
The girl at the front desk had a nonchalant attitude which wasn't good when I tried to answer a question upon trying to get in our rooms he's been worked he had to come back up front get another key and once we got in our room it was really stinky and roaches were in the bathroom. Upon notifying the young lady at the front desk she just switched us to a room which melt a little better but still was not up to par and she should at least offered me a discount or the room for free or something she didn't even apologize for the inconvenience of anything and then we had to be moved up on the second floor from the first floor and I had two rooms but because my mom's age I just let them stay down there and that is not even a continental breakfast that they serve. We were there for a church event but I would not stay there again.
Not staying here again
Six light bulbs were missing. Called desk for replacements and they said they did not have any. ( Walmart was across the road.) Shower did not work. No hot water. Shower head was broken. Had to take a cold shower at 8:00am. Cold shower. Breakfast was Little Debbie Rice Crispy Treats and coffee. Will not stay here again. Go to Starkville.
Might be cheaper, but you get what you pay for!!!
The room smelled like mildew terribly! The carpets were gross, it was like they were greasy, definitely needed cleaning.The shower leaked the whole time, and it was gross!!!
The condition of the hotel was awful. Our room had rust, mildew, and uncomfortable beds. The free breakfast consisted of a piece of fruit and a granola bar. We put up with loud music and the smell of ****. I’m thankful we only stayed 1 night. We will not stay there again.