酒店回复: Thank you for taking the time to share your feedback with us! We’re thrilled to hear that you had an overall positive experience during your stay at Hampton Inn Greenville. A 4/5 rating means a lot to us, and we truly appreciate your support.We’re always looking for ways to improve, and if there’s anything specific you feel we could have done to make your stay even better, please don’t hesitate to let us know. Your insights are valuable to us, and we’re committed to enhancing our guest experience.We look forward to welcoming you back soon!
5.0分
家庭亲子
Everything was clean and comfortable. The staff was nice. And the breakfast was wonderful.
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酒店回复: Thank you for taking the time to share your experience! We’re thrilled to hear that you found your room clean and comfortable, enjoyed our breakfast, and received great service from our staff.We truly appreciate your kind words and look forward to welcoming you back on your next visit!
4.0分
情侣出游
Breakfast area was closed for remodel? Should’ve had better option for breakfast other than muffin or bagel
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酒店回复: Thank you for sharing your feedback with us. We sincerely apologize that the breakfast area was closed during your stay and that the options provided did not meet your expectations. We understand how important a full breakfast is to start the day, and we regret that we fell short in this area. Please know the remodel is part of our effort to provide an even better experience moving forward, and we appreciate your patience during this time. We truly value your comments and hope to have the opportunity to welcome you back for a much-improved stay.
2.0分
其他
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The hotel was under construction. I have been informed by other hotels when they are under constructions before I make the reservation. There was only bagged breakfast.
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酒店回复: Thank you for your feedback. I’m sorry to hear that you were surprised by the renovation work during your stay. We understand how important it is to know what to expect ahead of time, and we did include a notice about our partial renovations on our official website. That said, we’ll review how clearly this information is presented to ensure it’s not overlooked.While our breakfast room is being updated, we’ve been offering grab-and-go breakfast bags as a temporary solution. We understand this isn’t the same experience as a full breakfast, and we truly appreciate your patience as we work to improve our facilities for future stays.Thank you again for your comments—they help us make important improvements.
2.0分
其他
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I discovered an already used towel with blood and mucous on after using it to dry my hands. The rooms wall had a booger on it. When reporting it to management, the General Mgr. avoided conversing with me twice until I chase after her and confronted her about the issue. She blamed her actions on a subordinate leader and stated her subordinates should be able to handle the situation, and there was nothing that could be done because the room was booked through 3rd party. Poor leadership and bad Hilton representation. Had bag breakfast due to renovations which wasn’t worth eating. Management was not nice. However, the housekeeping staff was kind and more accommodating than the General Manager Ms. Shaw. She asked me to send an email with pics of the issue along with my Hilton honors number. I have yet to receive a response. Horrible experience at this hotel.
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酒店回复: Thank you for taking the time to share your experience. I want to sincerely apologize for the deeply concerning issues you encountered during your stay. What you described regarding the condition of the towel and room cleanliness is absolutely unacceptable and far below the standards we strive to maintain.I'm especially sorry to hear about the way your concerns were handled. Every guest deserves to feel heard and respected, and I apologize if you felt dismissed or unsupported. This is not the level of service we expect from any member of our team, especially in leadership. I will personally be following up to ensure the situation is addressed internally and that communication with guests is handled with the urgency and care it requires.We also regret that the grab-and-go breakfast did not meet your expectations. It was a temporary measure during our renovation process, and we understand how disappointing it can be when amenities are not what you anticipated.Thank you for acknowledging the kindness of our housekeeping staff—your recognition means a lot to them. As for your follow-up email and the lack of response, that is also being looked into, and we will ensure someone follows up with you directly.We truly regret that your experience did not reflect the quality and hospitality Hilton is known for. Your feedback is being taken seriously, and we are using it as an opportunity to improve. We hope you’ll consider giving us another chance in the future to provide the level of service you deserve
3.0分
家庭亲子
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Property is under construction and many facilities are closed,no lobby restrooms available, no fitness center, breakfast center under construction leading to a very underwhelming breakfast.
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酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the ongoing construction during your stay. We understand how frustrating it can be when expected amenities are unavailable, and we’re truly sorry that this impacted your experience — especially with the limited breakfast and closed facilities.Please know that these renovations are part of our commitment to improving the overall guest experience. While we recognize that the process can create temporary obstacles, our goal is to enhance the comfort and quality of our property for all future stays.We genuinely appreciate your patience and understanding, and we hope you’ll consider visiting us again once the updates are complete. We’d love the chance to provide you with the full experience we aim to deliver.Warm regards
2.0分
其他
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Disappointed
We came down to visit family for the holiday and stayed for two nights. While the property was nice, our room was dirty. There was a visible cup ring in front of the TV, and it looked like there was dog hair all over the desk. The carpet and bedspread were dirty and stained, and the room was dusty, from the coffee pot to the windowsill. The pillows were a dingy yellow color.
We were disappointed with our stay, which is surprising since we have stayed here before without any issues. Unfortunately, this may be our last time staying at this property, as the room did not meet our expectations given the price we paid.
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酒店回复: Thank you for taking the time to share your detailed feedback. We're very sorry to hear that your recent stay did not meet the standards you've come to expect from us, especially as a returning guest. Please accept our sincere apologies for the cleanliness issues you encountered — that is certainly not the experience we aim to provide.Your comments have been shared with our housekeeping and management teams so we can address these concerns immediately and ensure this doesn’t happen again. We truly value your loyalty and are disappointed to have let you down on this visit.Your experience matters to us, and we hope you’ll consider giving us another chance in the future.Warm regards,
5.0分
其他
Friendly staff. I arrived pretty late and the lady at the counter was more than happy to give me pointers on where to go get food
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酒店回复: Thank you for your kind words! We’re glad our staff could help make your late arrival easier by recommending some great places to eat. We look forward to welcoming you back anytime!
5.0分
商务出差
The quality of service was beyond my expectations
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酒店回复: Thank you so much for your perfect rating! We’re thrilled to hear you had such a wonderful stay and truly appreciate your kind words. Your feedback means a lot to our team and motivates us to keep delivering exceptional experiences.We can’t wait to welcome you back soon!
服务很棒，房间非常干净。强烈推荐！
不
Everything was clean and comfortable. The staff was nice. And the breakfast was wonderful.
Breakfast area was closed for remodel? Should’ve had better option for breakfast other than muffin or bagel
The hotel was under construction. I have been informed by other hotels when they are under constructions before I make the reservation. There was only bagged breakfast.
I discovered an already used towel with blood and mucous on after using it to dry my hands. The rooms wall had a booger on it. When reporting it to management, the General Mgr. avoided conversing with me twice until I chase after her and confronted her about the issue. She blamed her actions on a subordinate leader and stated her subordinates should be able to handle the situation, and there was nothing that could be done because the room was booked through 3rd party. Poor leadership and bad Hilton representation. Had bag breakfast due to renovations which wasn’t worth eating. Management was not nice. However, the housekeeping staff was kind and more accommodating than the General Manager Ms. Shaw. She asked me to send an email with pics of the issue along with my Hilton honors number. I have yet to receive a response. Horrible experience at this hotel.
Property is under construction and many facilities are closed,no lobby restrooms available, no fitness center, breakfast center under construction leading to a very underwhelming breakfast.
Disappointed
We came down to visit family for the holiday and stayed for two nights. While the property was nice, our room was dirty. There was a visible cup ring in front of the TV, and it looked like there was dog hair all over the desk. The carpet and bedspread were dirty and stained, and the room was dusty, from the coffee pot to the windowsill. The pillows were a dingy yellow color.
We were disappointed with our stay, which is surprising since we have stayed here before without any issues. Unfortunately, this may be our last time staying at this property, as the room did not meet our expectations given the price we paid.
Friendly staff. I arrived pretty late and the lady at the counter was more than happy to give me pointers on where to go get food
The quality of service was beyond my expectations