酒店回复: Thank you for taking the time to share your feedback with us! We’re thrilled to hear that you had an overall positive experience during your stay at Hampton Inn Greenville. A 4/5 rating means a lot to us, and we truly appreciate your support.We’re always looking for ways to improve, and if there’s anything specific you feel we could have done to make your stay even better, please don’t hesitate to let us know. Your insights are valuable to us, and we’re committed to enhancing our guest experience.We look forward to welcoming you back soon!
4.0分
情侣出游
Breakfast area was closed for remodel? Should’ve had better option for breakfast other than muffin or bagel
展开
酒店回复: Thank you for sharing your feedback with us. We sincerely apologize that the breakfast area was closed during your stay and that the options provided did not meet your expectations. We understand how important a full breakfast is to start the day, and we regret that we fell short in this area. Please know the remodel is part of our effort to provide an even better experience moving forward, and we appreciate your patience during this time. We truly value your comments and hope to have the opportunity to welcome you back for a much-improved stay.
2.0分
其他
展开
The hotel was under construction. I have been informed by other hotels when they are under constructions before I make the reservation. There was only bagged breakfast.
展开
酒店回复: Thank you for your feedback. I’m sorry to hear that you were surprised by the renovation work during your stay. We understand how important it is to know what to expect ahead of time, and we did include a notice about our partial renovations on our official website. That said, we’ll review how clearly this information is presented to ensure it’s not overlooked.While our breakfast room is being updated, we’ve been offering grab-and-go breakfast bags as a temporary solution. We understand this isn’t the same experience as a full breakfast, and we truly appreciate your patience as we work to improve our facilities for future stays.Thank you again for your comments—they help us make important improvements.
2.0分
其他
展开
I discovered an already used towel with blood and mucous on after using it to dry my hands. The rooms wall had a booger on it. When reporting it to management, the General Mgr. avoided conversing with me twice until I chase after her and confronted her about the issue. She blamed her actions on a subordinate leader and stated her subordinates should be able to handle the situation, and there was nothing that could be done because the room was booked through 3rd party. Poor leadership and bad Hilton representation. Had bag breakfast due to renovations which wasn’t worth eating. Management was not nice. However, the housekeeping staff was kind and more accommodating than the General Manager Ms. Shaw. She asked me to send an email with pics of the issue along with my Hilton honors number. I have yet to receive a response. Horrible experience at this hotel.
展开
酒店回复: Thank you for taking the time to share your experience. I want to sincerely apologize for the deeply concerning issues you encountered during your stay. What you described regarding the condition of the towel and room cleanliness is absolutely unacceptable and far below the standards we strive to maintain.I'm especially sorry to hear about the way your concerns were handled. Every guest deserves to feel heard and respected, and I apologize if you felt dismissed or unsupported. This is not the level of service we expect from any member of our team, especially in leadership. I will personally be following up to ensure the situation is addressed internally and that communication with guests is handled with the urgency and care it requires.We also regret that the grab-and-go breakfast did not meet your expectations. It was a temporary measure during our renovation process, and we understand how disappointing it can be when amenities are not what you anticipated.Thank you for acknowledging the kindness of our housekeeping staff—your recognition means a lot to them. As for your follow-up email and the lack of response, that is also being looked into, and we will ensure someone follows up with you directly.We truly regret that your experience did not reflect the quality and hospitality Hilton is known for. Your feedback is being taken seriously, and we are using it as an opportunity to improve. We hope you’ll consider giving us another chance in the future to provide the level of service you deserve
3.0分
家庭亲子
展开
Property is under construction and many facilities are closed,no lobby restrooms available, no fitness center, breakfast center under construction leading to a very underwhelming breakfast.
展开
酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the ongoing construction during your stay. We understand how frustrating it can be when expected amenities are unavailable, and we’re truly sorry that this impacted your experience — especially with the limited breakfast and closed facilities.Please know that these renovations are part of our commitment to improving the overall guest experience. While we recognize that the process can create temporary obstacles, our goal is to enhance the comfort and quality of our property for all future stays.We genuinely appreciate your patience and understanding, and we hope you’ll consider visiting us again once the updates are complete. We’d love the chance to provide you with the full experience we aim to deliver.Warm regards
2.0分
其他
展开
Disappointed
We came down to visit family for the holiday and stayed for two nights. While the property was nice, our room was dirty. There was a visible cup ring in front of the TV, and it looked like there was dog hair all over the desk. The carpet and bedspread were dirty and stained, and the room was dusty, from the coffee pot to the windowsill. The pillows were a dingy yellow color.
We were disappointed with our stay, which is surprising since we have stayed here before without any issues. Unfortunately, this may be our last time staying at this property, as the room did not meet our expectations given the price we paid.
展开
酒店回复: Thank you for taking the time to share your detailed feedback. We're very sorry to hear that your recent stay did not meet the standards you've come to expect from us, especially as a returning guest. Please accept our sincere apologies for the cleanliness issues you encountered — that is certainly not the experience we aim to provide.Your comments have been shared with our housekeeping and management teams so we can address these concerns immediately and ensure this doesn’t happen again. We truly value your loyalty and are disappointed to have let you down on this visit.Your experience matters to us, and we hope you’ll consider giving us another chance in the future.Warm regards,
5.0分
其他
Friendly staff. I arrived pretty late and the lady at the counter was more than happy to give me pointers on where to go get food
展开
酒店回复: Thank you for your kind words! We’re glad our staff could help make your late arrival easier by recommending some great places to eat. We look forward to welcoming you back anytime!
1.0分
其他
The shower was dirty. I have enough pillows on the bed and overall. Not a great place to stay.
展开
酒店回复: Thank you for taking the time to share your feedback. I’m very sorry to hear that the shower was not up to standard, and that your overall experience wasn’t as expected. Cleanliness is a top priority for us, and we will address this with our housekeeping team to ensure it doesn’t happen again.We also appreciate your comments about the pillows and will look into improving the overall comfort of our accommodations.We value your feedback and hope to have the opportunity to provide you with a better experience in the future.Best regards,
3.0分
家庭亲子
展开
This Hampton Inn was in a state of upgrade construction, however I am sorry to say the checkin lady was not happy with her job or something. She was not friendly or helpful at all.
The room was average and as we were traveling, we experienced many other hotels that were a better value for the price than this hotel.
展开
酒店回复: Thank you for your feedback. We sincerely apologize that your check-in experience did not meet your expectations. We strive to provide excellent service, and we’re sorry that we fell short during your visit. Please rest assured that we will address your concerns with our team to ensure that all of our guests feel welcomed and valued.We also appreciate your comments about the room and the value of your stay. As we are currently undergoing upgrades to enhance the guest experience, we hope that the improvements we’re making will lead to a better experience for future visits.Thank you again for sharing your thoughts. We hope you'll consider giving us another opportunity to serve you in the future.
5.0分
其他
All great! Except ******* did not alert me
Of the $75 pet fee… advertisement said “pet friendly’. Nothing like the ******* hidden charges!!
展开
酒店回复: Thank you for your feedback! We're glad to hear you had a great experience overall. We sincerely apologize for the confusion regarding the pet fee. We understand how frustrating unexpected charges can be, and we'll certainly look into ensuring that all fees are clearly communicated. We appreciate you bringing this to our attention and hope you'll consider staying with us again in the future.
不
Breakfast area was closed for remodel? Should’ve had better option for breakfast other than muffin or bagel
The hotel was under construction. I have been informed by other hotels when they are under constructions before I make the reservation. There was only bagged breakfast.
I discovered an already used towel with blood and mucous on after using it to dry my hands. The rooms wall had a booger on it. When reporting it to management, the General Mgr. avoided conversing with me twice until I chase after her and confronted her about the issue. She blamed her actions on a subordinate leader and stated her subordinates should be able to handle the situation, and there was nothing that could be done because the room was booked through 3rd party. Poor leadership and bad Hilton representation. Had bag breakfast due to renovations which wasn’t worth eating. Management was not nice. However, the housekeeping staff was kind and more accommodating than the General Manager Ms. Shaw. She asked me to send an email with pics of the issue along with my Hilton honors number. I have yet to receive a response. Horrible experience at this hotel.
Property is under construction and many facilities are closed,no lobby restrooms available, no fitness center, breakfast center under construction leading to a very underwhelming breakfast.
Disappointed
We came down to visit family for the holiday and stayed for two nights. While the property was nice, our room was dirty. There was a visible cup ring in front of the TV, and it looked like there was dog hair all over the desk. The carpet and bedspread were dirty and stained, and the room was dusty, from the coffee pot to the windowsill. The pillows were a dingy yellow color.
We were disappointed with our stay, which is surprising since we have stayed here before without any issues. Unfortunately, this may be our last time staying at this property, as the room did not meet our expectations given the price we paid.
Friendly staff. I arrived pretty late and the lady at the counter was more than happy to give me pointers on where to go get food
The shower was dirty. I have enough pillows on the bed and overall. Not a great place to stay.
This Hampton Inn was in a state of upgrade construction, however I am sorry to say the checkin lady was not happy with her job or something. She was not friendly or helpful at all.
The room was average and as we were traveling, we experienced many other hotels that were a better value for the price than this hotel.
All great! Except ******* did not alert me
Of the $75 pet fee… advertisement said “pet friendly’. Nothing like the ******* hidden charges!!