酒店回复: Aurora, gracias por tu reseña. Estamos encantados de que haya encontrado que las instalaciones del Hampton Inn Neptune/Wall, NJ le resultaron muy cómodas. Esperamos darle la bienvenida nuevamente para otra excelente estadía.
5.0分
其他
Room was clean and I didn't have to request maid service; they knocked and asked if I wanted service.
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酒店回复: Thank you for sharing your feedback. We’re glad to know you were pleased with the cleanliness of your room and appreciated the proactive approach of our team members. Your comments are valuable and help us continue to enhance the guest experience.
5.0分
其他
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Yes. but i did find a few MnM’s on the floor. Staff very nice! Wish we could have gotten the Black Friday rate seeing that’s when we were there.
No senior rate and no AAA rate☹️
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酒店回复: Thomas, thank you for sharing your feedback. We’re glad you enjoyed the interactions with our team, and we appreciate your comments about room details and rates. Your suggestions are helpful, and we'll review them as we work to make every stay more comfortable.
5.0分
其他
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Clean room friendly staff fresh breakfast not over crowded not noisy only little pricey as compared to other nearby hotels but it is acceptable if you don’t run into any issues
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酒店回复: Thank you for sharing your feedback. We’re glad you found your room clean and enjoyed our friendly team and fresh breakfast. Your thoughts on value are appreciated, and we’ll keep them in mind as we look for ways to enhance the guest experience. We hope to welcome you back to Hampton Inn Neptune/Wall, NJ in the future.
5.0分
商务出差
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The room was vey comfortable and the breakfast very good. What stood out the most was JR at the front desk. He has the utmost courtesy and unlimited energy and willingness to make the customer comfortable.
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酒店回复: Samuel, thank you for your kind words! We’re so glad you enjoyed your comfortable room and our breakfast at Hampton Inn Neptune/Wall, NJ. It’s wonderful to hear how much you appreciated JR’s warm hospitality—our team truly values your feedback. We’d love to welcome you back soon.
5.0分
其他
Rooms are clean, very friendly staff and breakfast was the cherry on top! great stay and absolutely recommend.
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酒店回复: Thank you for sharing your feedback! We’re glad you enjoyed the clean rooms and the warm hospitality of our team at Hampton Inn Neptune/Wall, NJ. It’s great to know that breakfast made your stay even more enjoyable. We appreciate your recommendation and look forward to welcoming you back.
5.0分
情侣出游
Super clean & pet friendly.. staff was SO kind and helpful. My hubby loved the free breakfast & we loved the proximity to shopping, restaurants & the GSP.
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酒店回复: Dear Denise,We're thrilled to hear about your enjoyable stay at Hampton Inn Neptune/Wall, NJ. It's fantastic to know that our cleanliness, helpful team, and convenient location contributed to a positive experience for you and your husband. It sounds like our complimentary breakfast was a highlight for him too!We deeply appreciate your feedback and look forward to welcoming you back, whether for another shopping trip, a meal nearby, or just a relaxing stay.Best wishes,The Team at Hampton Inn Neptune/Wall, NJ
4.0分
其他
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Room was great, all staff was nice and accommodating except for one. I do not know the woman's name as she did not greet us upon arrival or after our contact. Upon initial arrival at approximately 12pm as I stated she did not greet us I just said hello we're here to check in and she stated rooms weren't available with no explanation so I thought it was a light hearted joke and smiled and explained I had a reservation, she stated she understood that but rooms aren't available for check in yet and wouldn't be until 3pm( now that it was explained I understood and that wasn't a big deal), I asked if my girlfriend could be the person to check in later as I would not be available, this woman took my girlfriends name down and said come back with a credit card to put on file and nothing else so we left to return later. I am not one to ever leave a review if I'm being honest, but as someone who's worked in customer service for almost 20 years I was surprised at how dismissive and fairly unpleasant this idividual was to two new patrons coming into her establishment. I would understand if we had been unpleasant or difficult to deal with but there was barely any interaction. Anyway, great stay otherwise I would definitely return, thank you for a great stay.
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酒店回复: Joseph, thank you for taking the time to share your detailed feedback. We're glad to hear you enjoyed your room and found most of our team to be welcoming and helpful. We regret that your arrival experience wasn't as positive as the rest of your stay, and we appreciate you letting us know. Your comments help us work toward providing a consistently friendly atmosphere for every guest. We hope to have the opportunity to welcome you back again soon.
5.0分
其他
Staff was excellent and very nice. Property is very well kept and clean. Really enjoyed my stay here.
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酒店回复: Marie, the team at Hampton Inn Neptune/Wall, NJ is thrilled you enjoyed your stay and appreciated the warm service and inviting atmosphere. Thank you for choosing to stay with us. We look forward to welcoming you back for another wonderful visit.
非常喜欢，酒店很干净，服务也很好！
它的设施非常舒适。
Room was clean and I didn't have to request maid service; they knocked and asked if I wanted service.
Yes. but i did find a few MnM’s on the floor. Staff very nice! Wish we could have gotten the Black Friday rate seeing that’s when we were there.
No senior rate and no AAA rate☹️
Clean room friendly staff fresh breakfast not over crowded not noisy only little pricey as compared to other nearby hotels but it is acceptable if you don’t run into any issues
The room was vey comfortable and the breakfast very good. What stood out the most was JR at the front desk. He has the utmost courtesy and unlimited energy and willingness to make the customer comfortable.
Rooms are clean, very friendly staff and breakfast was the cherry on top! great stay and absolutely recommend.
Super clean & pet friendly.. staff was SO kind and helpful. My hubby loved the free breakfast & we loved the proximity to shopping, restaurants & the GSP.
Room was great, all staff was nice and accommodating except for one. I do not know the woman's name as she did not greet us upon arrival or after our contact. Upon initial arrival at approximately 12pm as I stated she did not greet us I just said hello we're here to check in and she stated rooms weren't available with no explanation so I thought it was a light hearted joke and smiled and explained I had a reservation, she stated she understood that but rooms aren't available for check in yet and wouldn't be until 3pm( now that it was explained I understood and that wasn't a big deal), I asked if my girlfriend could be the person to check in later as I would not be available, this woman took my girlfriends name down and said come back with a credit card to put on file and nothing else so we left to return later. I am not one to ever leave a review if I'm being honest, but as someone who's worked in customer service for almost 20 years I was surprised at how dismissive and fairly unpleasant this idividual was to two new patrons coming into her establishment. I would understand if we had been unpleasant or difficult to deal with but there was barely any interaction. Anyway, great stay otherwise I would definitely return, thank you for a great stay.
Staff was excellent and very nice. Property is very well kept and clean. Really enjoyed my stay here.