When we open the bed, we find a lot of hairs and dirts on the bed sheet , I asked for new bed sheets from front desk, I found a long woman hair in the new bed sheets.
5.0分
情侣出游
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Desk clerk was nice, and helpful. Room was wonderful: clean, the bed was so comfortable, the shower/tub was clean and pressure was perfect. Definitely would stay here again.
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酒店回复: Thank you so much for your wonderful feedback! We’re delighted to hear that our front desk team made you feel welcome and that your room provided the comfort and cleanliness you expect. It’s great to know you enjoyed the shower as well — we’ll be sure to share your kind words with our staff. We look forward to welcoming you back to Socorro for another stay soon!
4.0分
商务出差
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A perfectly fine hotel in which to spend two nights while attending a conference. The breakfast is good, the room was clean, the bed was comfortable, and there was plenty of parking. The room decor was a little odd; my larger room (which had a couch on one side of the bed and a table and side chair on the other) had a large empty corner that could easily have held a small table and two chairs. But I appreciate that they have Keurig coffee machines in the room. Coffee in the lobby is made to order in a fancy machine, but was still too weak for my taste.
5.0分
商务出差
There was literally three tissues in the box but otherwise was alright. Biscuits were awesome as always!
1.0分
其他
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I checked in and they double charged me … once when I fully paid with ******* and a second time directly. They reversed the charge when I complained about it, but if you don’t watch your credit card you’ll likely be double billed. I left my stuff in my room and went to NM Tech then came back after dark to change for dinner. The electronic shades in my room would not close making it so the motel across the parking lot had full visibility into my room and I couldn’t change without fully exposing myself. I called the front desk and the guy who checked me in came up with charging cords … he seemed confused that they still wouldn’t move when plugged in but assured me they would work when I got back from dinner. When I got back at 10:30, the shakes still wouldn’t roll down so I went down to the front desk. Someone else was working and he seemed completely flustered that there weren’t notes in the book. He said he would come up to see if he could get them to work I have been road tripping for two weeks and have
5.0分
情侣出游
Desk clerk was amazing! Sorry I never learned his name. The room was amazing and clean.
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酒店回复: Thank you, for taking the time to share your feedback. We’re glad to hear that you found your room clean and that our team provided courteous service during your stay. Your comments mean a lot to us, and we’ll continue working to ensure every visit feels just as welcoming and comfortable. We hope to see you again on your next trip to Socorro!
4.0分
其他
An amazing offer. Unexpected excellent offer for the city in the middle of nowhere
1.0分
家庭亲子
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Customer Service unsatisfactory stay was good. I was charged incidentals with no explanation. Front desk lady Sofia was rude and co descending on more than one interaction to include poor check in placed me in different rooms after requesting combined room in advance. Manager fixed that problem and was very kind, however Sofia needs additional training on soft skills, people interaction and just being kind.
位置很方便
跟其他的没什么两样。
When we open the bed, we find a lot of hairs and dirts on the bed sheet , I asked for new bed sheets from front desk, I found a long woman hair in the new bed sheets.
Desk clerk was nice, and helpful. Room was wonderful: clean, the bed was so comfortable, the shower/tub was clean and pressure was perfect. Definitely would stay here again.
A perfectly fine hotel in which to spend two nights while attending a conference. The breakfast is good, the room was clean, the bed was comfortable, and there was plenty of parking. The room decor was a little odd; my larger room (which had a couch on one side of the bed and a table and side chair on the other) had a large empty corner that could easily have held a small table and two chairs. But I appreciate that they have Keurig coffee machines in the room. Coffee in the lobby is made to order in a fancy machine, but was still too weak for my taste.
There was literally three tissues in the box but otherwise was alright. Biscuits were awesome as always!
I checked in and they double charged me … once when I fully paid with ******* and a second time directly. They reversed the charge when I complained about it, but if you don’t watch your credit card you’ll likely be double billed. I left my stuff in my room and went to NM Tech then came back after dark to change for dinner. The electronic shades in my room would not close making it so the motel across the parking lot had full visibility into my room and I couldn’t change without fully exposing myself. I called the front desk and the guy who checked me in came up with charging cords … he seemed confused that they still wouldn’t move when plugged in but assured me they would work when I got back from dinner. When I got back at 10:30, the shakes still wouldn’t roll down so I went down to the front desk. Someone else was working and he seemed completely flustered that there weren’t notes in the book. He said he would come up to see if he could get them to work I have been road tripping for two weeks and have
Desk clerk was amazing! Sorry I never learned his name. The room was amazing and clean.
An amazing offer. Unexpected excellent offer for the city in the middle of nowhere
Customer Service unsatisfactory stay was good. I was charged incidentals with no explanation. Front desk lady Sofia was rude and co descending on more than one interaction to include poor check in placed me in different rooms after requesting combined room in advance. Manager fixed that problem and was very kind, however Sofia needs additional training on soft skills, people interaction and just being kind.