Considering how much they charged for the room it should have been clean. There was food from the last guests still in the fringe. There where sticky fingerprints all over the kitchen, dust piled up on the AC and walls, and the shower was so dirty I doubt it had been cleaned. Also, it took about 4 times longer to take a shower because the water presser was so poor.
1.0分
家庭亲子
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They checked us in and we were tired from the drive we got to the room and there were roaches, the toilet didn’t work, and the A/C and heat didn’t work at all. All they did was offer a fan and said there was nothing they could do for us. NO TOILET and they expected us to stay?!?! Do Not Book here!!!!!!
5.0分
家庭亲子
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The staff were wonderful, especially the manager with white hair. Our room was great with a well stocked kitchen area (stove top, large refrigerator, dishwasher, dishes, cookware, etc). It was very quiet. The mattress felt comfy and new with assorted pillows. The best thing was the amazing shower. The best shower head ever. The soaps were very nice. The room had lots of outlets which were very useful. The price was very reasonable and I felt an exceptional value. Now for the negative. I only have a couple of comments. The grounds looked tired and unappealing. There was a beat-up old junk vehicle parked at the front door which made me wonder. It was there for our entire stay. But when we entered the building it smelled fresh and clean. Things got a lot better. One other thing. I think the housekeeping manager held an employee meeting in the front lobby. Not very professional I felt but the place was very clean. I would definitely recommend this motel.
2.0分
家庭亲子
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You advertised a pool and there wasnt a functioning one. You advertised it was extremly clean and it most definitely was not. And it most definitely is in an unsafe area
3.0分
商务出差
Staff was very friendly. However bed sheets and towels were stained, even after I asked for replacements. Carpet and kitchen area were also noticeably unclean.
1.0分
家庭亲子
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Our booking was cancelled by the manager while we were heading to the hotel from out of state with two small children. When we booked, it gave us two payment options and we choose "pay at property". According to customer service, since the manager didn't receive the money right away she decided to cancel our booking. They didn't even try to contact us to clarify or anything. As soon as we received the email about cancelation, we did called, three times and nobody replied. I would not book here at all. The hotel is also not in a very good area of town either.
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酒店回复: Thank you for your feedback. We understand how frustrating this situation was for you and your family. To clarify, when selecting "pay at property," it means payment is made directly to the hotel rather than the third-party booking site you used. Per IHG policy, if a credit card is not authorized by 6 PM on the day of arrival, the reservation is no longer guaranteed. Unfortunately, your card did not authorize, and we made multiple attempts to contact you at the phone number provided by the booking company but did not receive a response. We believe this important policy detail may not have been clearly communicated by the third-party vendor, which is why we always recommend booking directly with the hotel to avoid such issues. We’re sorry for the inconvenience this caused and appreciate your understanding.
3.0分
商务出差
Cleanliness was a big issue. Pool remained closed after noted closure for maintenance.
4.0分
家庭亲子
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The staff was amazing. They were courteous and helpful. The best thing about the stay was the staff .....FIVE STARS. The location around the property was a little sketchy, but nothing too crazy. The room was and restrooms were the cleanest, but it did the job
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酒店回复: Thank you so much for your kind words and five-star rating! We're thrilled to hear that our staff made such a positive impression during your stay. We appreciate your honest feedback about the location and cleanliness, and we’re glad the room met your needs. We hope to welcome you back soon for an even better experience!
在咖啡机里发现了一只蟑螂。房间里还有其他各种各样的虫子。床单上有污渍。
很好我喜欢
Considering how much they charged for the room it should have been clean. There was food from the last guests still in the fringe. There where sticky fingerprints all over the kitchen, dust piled up on the AC and walls, and the shower was so dirty I doubt it had been cleaned. Also, it took about 4 times longer to take a shower because the water presser was so poor.
They checked us in and we were tired from the drive we got to the room and there were roaches, the toilet didn’t work, and the A/C and heat didn’t work at all. All they did was offer a fan and said there was nothing they could do for us. NO TOILET and they expected us to stay?!?! Do Not Book here!!!!!!
The staff were wonderful, especially the manager with white hair. Our room was great with a well stocked kitchen area (stove top, large refrigerator, dishwasher, dishes, cookware, etc). It was very quiet. The mattress felt comfy and new with assorted pillows. The best thing was the amazing shower. The best shower head ever. The soaps were very nice. The room had lots of outlets which were very useful. The price was very reasonable and I felt an exceptional value. Now for the negative. I only have a couple of comments. The grounds looked tired and unappealing. There was a beat-up old junk vehicle parked at the front door which made me wonder. It was there for our entire stay. But when we entered the building it smelled fresh and clean. Things got a lot better. One other thing. I think the housekeeping manager held an employee meeting in the front lobby. Not very professional I felt but the place was very clean. I would definitely recommend this motel.
You advertised a pool and there wasnt a functioning one. You advertised it was extremly clean and it most definitely was not. And it most definitely is in an unsafe area
Staff was very friendly. However bed sheets and towels were stained, even after I asked for replacements. Carpet and kitchen area were also noticeably unclean.
Our booking was cancelled by the manager while we were heading to the hotel from out of state with two small children. When we booked, it gave us two payment options and we choose "pay at property". According to customer service, since the manager didn't receive the money right away she decided to cancel our booking. They didn't even try to contact us to clarify or anything. As soon as we received the email about cancelation, we did called, three times and nobody replied. I would not book here at all. The hotel is also not in a very good area of town either.
Cleanliness was a big issue. Pool remained closed after noted closure for maintenance.
The staff was amazing. They were courteous and helpful. The best thing about the stay was the staff .....FIVE STARS. The location around the property was a little sketchy, but nothing too crazy. The room was and restrooms were the cleanest, but it did the job