The staff were wonderful, especially the manager with white hair. Our room was great with a well stocked kitchen area (stove top, large refrigerator, dishwasher, dishes, cookware, etc). It was very quiet. The mattress felt comfy and new with assorted pillows. The best thing was the amazing shower. The best shower head ever. The soaps were very nice. The room had lots of outlets which were very useful. The price was very reasonable and I felt an exceptional value. Now for the negative. I only have a couple of comments. The grounds looked tired and unappealing. There was a beat-up old junk vehicle parked at the front door which made me wonder. It was there for our entire stay. But when we entered the building it smelled fresh and clean. Things got a lot better. One other thing. I think the housekeeping manager held an employee meeting in the front lobby. Not very professional I felt but the place was very clean. I would definitely recommend this motel.
2.0分
家庭亲子
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You advertised a pool and there wasnt a functioning one. You advertised it was extremly clean and it most definitely was not. And it most definitely is in an unsafe area
3.0分
商务出差
Staff was very friendly. However bed sheets and towels were stained, even after I asked for replacements. Carpet and kitchen area were also noticeably unclean.
1.0分
家庭亲子
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Our booking was cancelled by the manager while we were heading to the hotel from out of state with two small children. When we booked, it gave us two payment options and we choose "pay at property". According to customer service, since the manager didn't receive the money right away she decided to cancel our booking. They didn't even try to contact us to clarify or anything. As soon as we received the email about cancelation, we did called, three times and nobody replied. I would not book here at all. The hotel is also not in a very good area of town either.
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酒店回复: Thank you for your feedback. We understand how frustrating this situation was for you and your family. To clarify, when selecting "pay at property," it means payment is made directly to the hotel rather than the third-party booking site you used. Per IHG policy, if a credit card is not authorized by 6 PM on the day of arrival, the reservation is no longer guaranteed. Unfortunately, your card did not authorize, and we made multiple attempts to contact you at the phone number provided by the booking company but did not receive a response. We believe this important policy detail may not have been clearly communicated by the third-party vendor, which is why we always recommend booking directly with the hotel to avoid such issues. We’re sorry for the inconvenience this caused and appreciate your understanding.
3.0分
商务出差
Cleanliness was a big issue. Pool remained closed after noted closure for maintenance.
4.0分
家庭亲子
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The staff was amazing. They were courteous and helpful. The best thing about the stay was the staff .....FIVE STARS. The location around the property was a little sketchy, but nothing too crazy. The room was and restrooms were the cleanest, but it did the job
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酒店回复: Thank you so much for your kind words and five-star rating! We're thrilled to hear that our staff made such a positive impression during your stay. We appreciate your honest feedback about the location and cleanliness, and we’re glad the room met your needs. We hope to welcome you back soon for an even better experience!
5.0分
其他
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We spent one night and we're very happy with the room. It had a full sized refrigerator, microwave, toaster and two comfortable beds. The area seemed a bit sketchy, but we were fine.
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酒店回复: Thank you for staying with us and for your feedback! We’re glad to hear you enjoyed the room and its amenities. We appreciate your honesty about the area and are happy you felt comfortable during your stay. We look forward to welcoming you back soon!
3.0分
其他
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The bathroom had small hair all over it. Even after it was cleaned there were still dirty towels behind the door that were left. They did give me extra towels as requested and cleaned the room when asked. They also had convenient laundry service. Wish there would have been dishwasher soap. Some dishes still had spots of food on them before using dishes
2.0分
商务出差
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Not the worst but I wouldn’t revisit
When I arrived the manager was at check in she called for a front desk agent and walked away upon my arrival the room had ants and the soap in the shower was empty I didn’t find out that there was no soap til I went to shower for work in the morning … all in all this place missed a ton of the small details that make a big difference in experience and presenting value
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酒店回复: Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and want to sincerely apologize for the inconveniences you faced during your stay.It’s disappointing to learn that your room was not properly prepared—especially with ants present and an empty soap dispenser. These are basic expectations that should never be overlooked, and I completely understand how these issues impacted your comfort and overall impression.Additionally, I regret that your arrival did not feel welcoming or attentive. That’s not the level of service we strive to provide, and I will personally follow up with my team to ensure this is addressed immediately.We appreciate you pointing out these small but important details, and I assure you we are taking steps to correct them. If you’re open to discussing this further, I would be happy to speak with you directly and work to make it right.
5.0分
情侣出游
Very clean and quiet
Full size microwave and refrigerator in room. Also stovetop to prepare quick meals which saved is from eating expensive fast food
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酒店回复: Thank you so much for your kind review—and for sharing photos of your room! We’re thrilled to hear that you found everything clean, quiet, and convenient during your stay.It’s great to know that the full-size microwave, refrigerator, and stovetop made your trip more comfortable and helped you save on meals. We love providing those little extras that make a big difference.We truly appreciate your feedback and hope to welcome you back again soon!
The staff were wonderful, especially the manager with white hair. Our room was great with a well stocked kitchen area (stove top, large refrigerator, dishwasher, dishes, cookware, etc). It was very quiet. The mattress felt comfy and new with assorted pillows. The best thing was the amazing shower. The best shower head ever. The soaps were very nice. The room had lots of outlets which were very useful. The price was very reasonable and I felt an exceptional value. Now for the negative. I only have a couple of comments. The grounds looked tired and unappealing. There was a beat-up old junk vehicle parked at the front door which made me wonder. It was there for our entire stay. But when we entered the building it smelled fresh and clean. Things got a lot better. One other thing. I think the housekeeping manager held an employee meeting in the front lobby. Not very professional I felt but the place was very clean. I would definitely recommend this motel.
You advertised a pool and there wasnt a functioning one. You advertised it was extremly clean and it most definitely was not. And it most definitely is in an unsafe area
Staff was very friendly. However bed sheets and towels were stained, even after I asked for replacements. Carpet and kitchen area were also noticeably unclean.
Our booking was cancelled by the manager while we were heading to the hotel from out of state with two small children. When we booked, it gave us two payment options and we choose "pay at property". According to customer service, since the manager didn't receive the money right away she decided to cancel our booking. They didn't even try to contact us to clarify or anything. As soon as we received the email about cancelation, we did called, three times and nobody replied. I would not book here at all. The hotel is also not in a very good area of town either.
Cleanliness was a big issue. Pool remained closed after noted closure for maintenance.
The staff was amazing. They were courteous and helpful. The best thing about the stay was the staff .....FIVE STARS. The location around the property was a little sketchy, but nothing too crazy. The room was and restrooms were the cleanest, but it did the job
We spent one night and we're very happy with the room. It had a full sized refrigerator, microwave, toaster and two comfortable beds. The area seemed a bit sketchy, but we were fine.
The bathroom had small hair all over it. Even after it was cleaned there were still dirty towels behind the door that were left. They did give me extra towels as requested and cleaned the room when asked. They also had convenient laundry service. Wish there would have been dishwasher soap. Some dishes still had spots of food on them before using dishes
Not the worst but I wouldn’t revisit
When I arrived the manager was at check in she called for a front desk agent and walked away upon my arrival the room had ants and the soap in the shower was empty I didn’t find out that there was no soap til I went to shower for work in the morning … all in all this place missed a ton of the small details that make a big difference in experience and presenting value
Very clean and quiet
Full size microwave and refrigerator in room. Also stovetop to prepare quick meals which saved is from eating expensive fast food