酒店回复: Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet expectations. Providing a clean, comfortable, and enjoyable environment for our guests is our top priority, and we regret that we fell short during your stay.We take your concerns very seriously and will review the issues you mentioned with our team to ensure they are addressed promptly. Your comments about the cleanliness of the pool, bathtub, and shower, as well as the comfort of the bed, will help us make necessary improvements. Additionally, we will investigate the noise disturbances and ensure that our non-smoking policy is being strictly enforced.We truly value your feedback as it allows us to improve, and we hope you’ll give us another chance in the future to provide the quality stay you deserve. Please feel free to reach out to us directly if you’d like to discuss your experience furthe
酒店回复: Thank you for taking the time to share your feedback. I'm very sorry to hear about your experience with our front desk staff and the billing issue you encountered. This is certainly not the level of service we aim to provide, and I sincerely apologize for the inconvenience and frustration it caused.Please rest assured that we take concerns like this very seriously. While it is never our intention to double-charge guests, we have reviewed your account, identified the error, and corrected it. Your Discover card has been refunded.Once again, I apologize for the inconvenience and truly appreciate you bringing this matter to our attention.
酒店回复: Thank you so much for your kind review! We're thrilled to hear that you had an enjoyable stay with us. It's wonderful to know that our team, especially Sabrina, made a positive impact on your experience. We're also glad you enjoyed the breakfast and found the local recommendations helpful. We aim to provide the best service for our guests, and it sounds like we hit the mark for you. We hope to welcome you back soon for another stay! Safe travels and best of luck with your business.
酒店回复: Thank you so much for your thoughtful review! We're delighted to hear that you enjoyed the cleanliness of the room and hotel, felt safe during your stay, and appreciated the daily room service. It's also wonderful to know that our full breakfast—and the extended hours—added to your experience.A special thank you for recognizing Miss Nichole! She truly enjoys making our guests feel welcome, and we’ll be sure to share your kind words with her.We appreciate you choosing Holiday Inn Express and hope to welcome you back again soon!
酒店回复: Thank you so much for taking the time to share your experience with us. We're so glad to hear that you found the rooms clean and everything running smoothly. It’s also wonderful to know that you enjoyed our breakfast and received warm, helpful service from both our housekeeping and front desk teams — we’ll be sure to share your kind words with them!We truly appreciate your feedback about adding a microwave in the breakfast area. That’s a thoughtful suggestion, and we’ll definitely look into ways we can make the breakfast experience even better for our guests.We hope to welcome you back again soon and make your next stay even more comfortable!
酒店回复: Thank you for sharing your feedback about your recent stay with us. I’m glad to hear you enjoyed the room, but I sincerely apologize for the inconvenience you experienced with the restroom issue.We understand how frustrating and uncomfortable it must have been to deal with this situation, especially during the night. Your comments highlight an area where we need to improve, and I assure you we will take immediate steps to ensure this does not happen again. This includes reviewing our procedures to ensure essential tools like plungers are readily available and implementing measures to provide timely assistance, even during late hours.We truly value your feedback and hope to provide you with a seamless and enjoyable experience in the future.Warm regards,
酒店回复: I'm really sorry to hear about your experience at check-out. That's definitely not the level of service we aim to provide. Pleasereach out to ******* directly, and they'll make sure to send you the final bill for your charges right away. Thank you for bringing this to our attention.
酒店交通很便利，也挺干净的，就是靠马路，晚上有点吵，我是住留了，所以觉得早餐就那几样，吃厌了，2-3天的话早餐还行。
我们参观完优胜美地国家公园后，选择了住在离弗雷斯诺不远的克洛维斯。这家智选假日酒店提供的住宿条件超出了预期，附近有一家很棒的日式餐厅（Japanese Kitchen），我们在那里享用了美味的晚餐。床和枕头都很舒服。早餐也不错。我们没机会使用泳池或水疗中心。我们只住了一晚，因为第二天就前往贝克斯菲尔德（途中还参观了红杉国家公园）。总体感觉这是一家适合商务旅客的酒店，像是三星级的水平。
房间有股臭味，空调声音特别响，而且空调直吹，体感不好，我订了一晚上，只能将就住住吧，总体来说不推荐。
我预订这里是因为这里有泳池和按摩浴缸。但泳池和按摩浴缸都不卫生，里面脏得连游泳都做不到，所以没法用。我拍了照片。浴缸的淋浴橡胶垫上沾着头发。浴帘上有红色污渍。床不舒服，感觉陷进去了。走廊里还能听到其他客人的笑声和跑动声。酒店全面禁烟，但我们邻居家的走廊里却弥漫着难闻的烟味。
酒店很一般。前台工作人员很粗鲁。房间是在*******预付的。然后他们又扣了我一笔钱。我正在用我的Discover卡对这笔交易提出异议。这家酒店试图重复收费。我不会再住在这里了。
这是我在该地区参加活动时常选择的新酒店。
我在这里度过了非常愉快的时光。前台人员推荐了几家当地的晚餐餐厅。（街对面的汉堡店非常棒，价格也很实惠！）。早餐是我一天中最精彩的部分！免费的丰盛早餐棒极了。选择丰富，食物美味可口。酒店离我的目的地（弗雷斯诺展览中心）很近。我用电脑打印了商务运输标签。前台的Sabrina很热情，她用胶带和袋子装剩下的披萨。第二天她还叫我的名字迎接我，这真是太特别了！在我整个入住期间，她都保持着卓越的服务。感谢你们优秀的员工、干净舒适的酒店，以及所有“额外服务”，比如丰盛的早餐和电脑中心，这些都是疲惫的商务人士梦寐以求的。
房间和酒店都很干净。环境安全。每日客房送餐服务。全套早餐很棒，份量也很足。我们在早餐结束前几分钟到达时，Nichole 小姐非常友好热情。
住宿的好地方
房间干净，一切都很高效。早餐不错，但需要用附近的微波炉加热一下。客房服务很棒，前台人员也随时准备提供帮助。
房间很棒，除了半夜马桶堵塞了。我们打电话叫人来修理，现场没有技术人员，前台也找不到柱塞。不用说，我们不得不半夜走到大堂去上厕所。
我们退房时前台人员没有提供任何帮助。我要求她提供最终账单，但她拒绝了，并告诉我 ******* 会寄给我。我至今仍未收到我所付费用的最终账单。