There was a plumbing issue in the room and it was leaking on the floor below. Staff said we would be given our money back for the inconvenience. Then no money back was issued. Breakfast was good.
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酒店回复: Hello Candice - We specifically stated that we could not refund money because you booked through a third party, but we would give you Hilton Honors points. Our front desk team also spoke to your father, who was staying in the room. We offered him a room move, which he declined, and left a note regarding the Honors points. If you have any further questions, please feel free to contact the hotel. Thank you, Karen
1.0分
其他
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The hotel is under construction. I felt that that management could have went further to warn potential guest of this fact. The gym was closed due to construction, and the gym is one of the reasons I stay in Hampton inns. The only notification I received was a notebook size paper taped to the outside of the elevator!?
Additionally, my TV in the room did not work. House keeping worked on it for over an hour while I waited. She had no idea what to do. I finally asked for a different room but by then it was late and I was of course very disappointed and frustrated. I have asked for a discount or a refund as I felt that I had not received what I had paid for and the refund was flatly denied. I travel through Edenton often, but I doubt that I will be staying at this property again.
4.0分
家庭亲子
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The breakfast was awful some items were cold and no flavor. Not kept stocked so if you came down later no selection. The room was clean and stocked with clean towels.
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酒店回复: Good morning Shera - Thank you for taking time to share your thoughts. I am so sorry you were disappointed in breakfast. i will definitely follow up with the crew that worked during your stay.
1.0分
其他
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@********** and @hampton from @hilton too horrible care of me. Didn't stay in the room and still charged. Just horrible customer service. @********** is impossible to get in touch with. They hung up on a long text chain from customer service.
5.0分
其他
The staff was very friendly and the breakfast was excellent would stay here again
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酒店回复: Thank you for the nice review Clark. We hope to see you again. Warm regards, Karen
2.0分
商务出差
The hotel is adequate for a one night stay. It provides most amenities. It is not ideal for a vacation day.
4.0分
其他
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The staff was great but they had no clue how to use the room TV a guide would be a great addition. Found I had no replacement towel paper in the middle of the night. The rooms are old but they try to keep them looking good but our bathroom had a lot of dark water stains in the shower and sink. I think if these things can be addressed it’s a good place to stay.
4.0分
其他
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Absolutely fine
Very short overnight stay for us. We've always used this Hampton Inn as our default hotel in area. It is not intended to be a luxury experience, but it's absolutely all you need. Quiet, safe, comfortable. Good enough for me.
1.0分
其他
The receptionist at the front desk was very rude, my room was also Dirty Never cleaned it or put me into Different room had a Bad experience..
一切都如预期般顺利。他们装修期间完全没有影响到我。他们也很欢迎我的宠物宝贝们。
There was a plumbing issue in the room and it was leaking on the floor below. Staff said we would be given our money back for the inconvenience. Then no money back was issued. Breakfast was good.
The hotel is under construction. I felt that that management could have went further to warn potential guest of this fact. The gym was closed due to construction, and the gym is one of the reasons I stay in Hampton inns. The only notification I received was a notebook size paper taped to the outside of the elevator!?
Additionally, my TV in the room did not work. House keeping worked on it for over an hour while I waited. She had no idea what to do. I finally asked for a different room but by then it was late and I was of course very disappointed and frustrated. I have asked for a discount or a refund as I felt that I had not received what I had paid for and the refund was flatly denied. I travel through Edenton often, but I doubt that I will be staying at this property again.
The breakfast was awful some items were cold and no flavor. Not kept stocked so if you came down later no selection. The room was clean and stocked with clean towels.
@********** and @hampton from @hilton too horrible care of me. Didn't stay in the room and still charged. Just horrible customer service. @********** is impossible to get in touch with. They hung up on a long text chain from customer service.
The staff was very friendly and the breakfast was excellent would stay here again
The hotel is adequate for a one night stay. It provides most amenities. It is not ideal for a vacation day.
The staff was great but they had no clue how to use the room TV a guide would be a great addition. Found I had no replacement towel paper in the middle of the night. The rooms are old but they try to keep them looking good but our bathroom had a lot of dark water stains in the shower and sink. I think if these things can be addressed it’s a good place to stay.
Absolutely fine
Very short overnight stay for us. We've always used this Hampton Inn as our default hotel in area. It is not intended to be a luxury experience, but it's absolutely all you need. Quiet, safe, comfortable. Good enough for me.
The receptionist at the front desk was very rude, my room was also Dirty Never cleaned it or put me into Different room had a Bad experience..