The hotel was nice and front desk was super helpful and friendly. The attached restaurant however, was not good at all. It took us about an hour and a half to get our food and when we did, it was cold or overcooked and also still cold. There was barely anyone else in there so it’s not like it was due to being busy.
酒店回复: We thank you for your feedback regarding your recent stay.
4.0分
其他
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Clean place.
The hotel is great, just lots of extra taxes that pile up, beware (parking, city, county, state, lodging, misc, breakfast, etc.). Also, in the past, the restaurant was great, but this time it was clearly understaffed. Our dinner order took over an hour to get. The staff was nice, just the restaurant needs more staff.
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酒店回复: Thank you for letting us know about your recent experience. We hope to server you again in the future.
1.0分
其他
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For $200 a night there was no hot water. The receptionist didn't inform that the water heaters did not work. The receptionist was never at the front desk had to wait 10 minutes to check in.
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酒店回复: Thank you for sharing your experience during your stay. We regret that you had any issues with your room and hope that you will give us another opportunity to serve you.
2.0分
其他
$10 for parking at this hotel in this location is ridiculous. $10 for breakfast at this type of venue is more insulting.
酒店回复: Thank you for sharing your experience.
4.0分
朋友出游
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The good….The room was spacious. Staff friendly. Lobby/hallways clean.
The not so good..Trash cans overflowing outside front doors. I mentioned twice at desk. Key cards had to be changed three times in four days. Trash in room never dumped. Mattress on pull out couch needs to be replaced. Not happy about paying to park nightly yet they say not responsible for damages.
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酒店回复: We regret the inconvenience caused to you during your stay. We hope that you will give us another opportunity to serve you better.
4.0分
家庭亲子
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This hotel was clean and the staff were very nice and helpful. The only reason I’m giving a 4 stars on some is because my room didn’t have hot water. It was only warm. I did let the front desk know and they said they would have someone follow up. Otherwise the room was very nice.
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酒店回复: We apologize for the inconvenience experienced during your stay! Please know that our intentions are for all guest(s) to have comfortable experience, we regret that you had any issues.
2.0分
其他
Issue was no breakfast like other Holiday Inns were we always stay. And charged us for parking in the the hotel parking lot.
酒店回复: We regret that your stay was not 10 out of 10!
4.0分
其他
Short staffed. Snackbar area depleted. Lobby coffee was only warm. Restaurant out of simple staples; no soup or ice cream.
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酒店回复: Thank you for giving us feedback regarding your stay! We hope to see you again!
4.0分
其他
Room was clean. Didn’t see a container for recycling though.
Breakfast hostess very friendly.
Morning checkout older gentleman also very friendly.
酒店回复: Thank you for your feedback!
5.0分
情侣出游
The mattress and pillows are very comfy, probably recently replaced. I especially love that the hotel room has laminate flooring, no more yucky dirty carpet.
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酒店回复: We thank you for your 10 out of 10 rating!! We hope to see you again on your next travels to Durango!
The hotel was nice and front desk was super helpful and friendly. The attached restaurant however, was not good at all. It took us about an hour and a half to get our food and when we did, it was cold or overcooked and also still cold. There was barely anyone else in there so it’s not like it was due to being busy.
Clean place.
The hotel is great, just lots of extra taxes that pile up, beware (parking, city, county, state, lodging, misc, breakfast, etc.). Also, in the past, the restaurant was great, but this time it was clearly understaffed. Our dinner order took over an hour to get. The staff was nice, just the restaurant needs more staff.
For $200 a night there was no hot water. The receptionist didn't inform that the water heaters did not work. The receptionist was never at the front desk had to wait 10 minutes to check in.
$10 for parking at this hotel in this location is ridiculous. $10 for breakfast at this type of venue is more insulting.
The good….The room was spacious. Staff friendly. Lobby/hallways clean.
The not so good..Trash cans overflowing outside front doors. I mentioned twice at desk. Key cards had to be changed three times in four days. Trash in room never dumped. Mattress on pull out couch needs to be replaced. Not happy about paying to park nightly yet they say not responsible for damages.
This hotel was clean and the staff were very nice and helpful. The only reason I’m giving a 4 stars on some is because my room didn’t have hot water. It was only warm. I did let the front desk know and they said they would have someone follow up. Otherwise the room was very nice.
Issue was no breakfast like other Holiday Inns were we always stay. And charged us for parking in the the hotel parking lot.
Short staffed. Snackbar area depleted. Lobby coffee was only warm. Restaurant out of simple staples; no soup or ice cream.
Room was clean. Didn’t see a container for recycling though.
Breakfast hostess very friendly.
Morning checkout older gentleman also very friendly.
The mattress and pillows are very comfy, probably recently replaced. I especially love that the hotel room has laminate flooring, no more yucky dirty carpet.