Room was not what was reserved. Reserved room with roll in shower. Clerk mistakenly gave to another customer thinking it was me
. Was told that the room was not guaranteed because I reserved through a third party and i dhould have called hotel direct to confirm. Given a room that was said to be accessible but only had on hand rail at back of shower. I had to hold on to the open bathroom door to get in and out of shower. Very disappointed and frustrated.
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酒店回复: Thank you for taking the time to share your experience with us. We sincerely apologize for the mix-up regarding your room reservation and the inconvenience it caused during your stay. It is important to us that our guests receive the accommodations they expect, and we regret that we fell short in this instance.We understand how essential proper accessibility features are, and we are sorry to hear that the alternative room did not meet your needs. Your feedback is invaluable, and we will be addressing this matter with our team to ensure better communication and service in the future.We appreciate your understanding and patience, and we hope to have the opportunity to provide you with a more enjoyable experience should you choose to stay with us again.
5.0分
其他
Ms Faye night manager went out of her way to help us. Pleasant sincere demeanor even in the face of another impertinent guest who kept interrupting.
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酒店回复: Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with Ms. Faye, our night manager. It’s heartening to know that she went above and beyond to assist you, even in challenging circumstances. Her dedication to our guests and her sincere demeanor truly embody the hospitality we strive to provide at Fairfield Inn & Suites Lumberton.We appreciate you taking the time to share your thoughts, as it helps us recognize our team members who make a difference in our guests' experiences. Your feedback is invaluable to us, and we look forward to welcoming you back for another enjoyable stay.
1.0分
其他
Under construction. Did not have our reserved room. Huge roach running across carpet when we entered and I have a pic. Ugh! I did not sleep.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at Fairfield Inn & Suites Lumberton. We sincerely apologize for the inconvenience you experienced due to our ongoing construction and for not having your reserved room available. We understand how frustrating this can be, especially when traveling.We are also deeply sorry to hear about your encounter with a pest in your room. Cleanliness and comfort are our top priorities, and we take such matters very seriously. Your comments will be shared with our housekeeping team to ensure we address these issues promptly.We appreciate your understanding during this transitional period and are committed to improving our services. Thank you for bringing these matters to our attention.
4.0分
情侣出游
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Breakfast selection was great. And thank you for all the tea selections and the availability throughout the day.
In our room, the bathroom door was filthy with fingerprints and smudges. Really unpleasant.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at Fairfield Inn & Suites Lumberton. We are delighted to hear that you enjoyed our breakfast selection and appreciated the variety of tea options available throughout the day. However, I sincerely apologize for the condition of the bathroom door in your room. Cleanliness is a priority for us, and I regret that we fell short in this instance. Your comments will be addressed with our housekeeping team to ensure we maintain the high standards we strive for.We hope to welcome you back in the future for an improved experience.
4.0分
其他
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Our stay in Lumberton Fairfield Inn
Parking was handy to entrance; A/C worked fine. Nearby door to parking lot had a broken lock that contributed too noisy door slamming. Nearby Arnolds restaurant was very excellent.
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酒店回复: Thank you for taking the time to share your experience at the Fairfield Inn & Suites Lumberton. We are pleased to hear that you found our parking convenient and that the air conditioning in your room met your comfort needs. We appreciate your feedback regarding the nearby door to the parking lot and the noise it caused. Your observations are invaluable to us, and we will certainly take them into consideration as we work to enhance our guest experience. It's great to know that you enjoyed dining at Arnolds restaurant; it’s always a pleasure to have excellent dining options nearby. We hope your overall stay was enjoyable, and we look forward to welcoming you back in the future.
5.0分
商务出差
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room 220 had obstructed view
The check in was fast, the hotel was clean. Room 220 had a completely obstructed window. I could not see my vehicle and they had warning signs for parking at your own risk. So I was up worried about my vehicle. The hotel was not full so I wish they had moved my room. Which I did inquire.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us at Fairfield Inn & Suites Lumberton. We are glad to hear that your check-in experience was fast and that you found our hotel to be clean.We sincerely apologize for the inconvenience caused by the obstructed view from Room 220. We understand how important it is to feel secure about your vehicle, especially when you notice warnings regarding parking. Your feedback is valuable, and we appreciate you bringing this to our attention. We will certainly review your concerns and explore ways to enhance our guests' experience in similar situations.Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.
房间空间超级超级超级大
早餐也很丰富的很
热水咖啡通通的24小时都有全天供应
真的是很不错的酒店了 下次还住这里
周围有施工和施工。微波炉和电视后面的墙上有污渍。需要渗水清洁
价格不错，但床垫非常不舒服。
好的
Room was not what was reserved. Reserved room with roll in shower. Clerk mistakenly gave to another customer thinking it was me
. Was told that the room was not guaranteed because I reserved through a third party and i dhould have called hotel direct to confirm. Given a room that was said to be accessible but only had on hand rail at back of shower. I had to hold on to the open bathroom door to get in and out of shower. Very disappointed and frustrated.
Ms Faye night manager went out of her way to help us. Pleasant sincere demeanor even in the face of another impertinent guest who kept interrupting.
Under construction. Did not have our reserved room. Huge roach running across carpet when we entered and I have a pic. Ugh! I did not sleep.
Breakfast selection was great. And thank you for all the tea selections and the availability throughout the day.
In our room, the bathroom door was filthy with fingerprints and smudges. Really unpleasant.
Our stay in Lumberton Fairfield Inn
Parking was handy to entrance; A/C worked fine. Nearby door to parking lot had a broken lock that contributed too noisy door slamming. Nearby Arnolds restaurant was very excellent.
room 220 had obstructed view
The check in was fast, the hotel was clean. Room 220 had a completely obstructed window. I could not see my vehicle and they had warning signs for parking at your own risk. So I was up worried about my vehicle. The hotel was not full so I wish they had moved my room. Which I did inquire.