Parking was handy to entrance; A/C worked fine. Nearby door to parking lot had a broken lock that contributed too noisy door slamming. Nearby Arnolds restaurant was very excellent.
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酒店回复: Thank you for taking the time to share your experience at the Fairfield Inn & Suites Lumberton. We are pleased to hear that you found our parking convenient and that the air conditioning in your room met your comfort needs. We appreciate your feedback regarding the nearby door to the parking lot and the noise it caused. Your observations are invaluable to us, and we will certainly take them into consideration as we work to enhance our guest experience. It's great to know that you enjoyed dining at Arnolds restaurant; it’s always a pleasure to have excellent dining options nearby. We hope your overall stay was enjoyable, and we look forward to welcoming you back in the future.
5.0分
商务出差
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room 220 had obstructed view
The check in was fast, the hotel was clean. Room 220 had a completely obstructed window. I could not see my vehicle and they had warning signs for parking at your own risk. So I was up worried about my vehicle. The hotel was not full so I wish they had moved my room. Which I did inquire.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us at Fairfield Inn & Suites Lumberton. We are glad to hear that your check-in experience was fast and that you found our hotel to be clean.We sincerely apologize for the inconvenience caused by the obstructed view from Room 220. We understand how important it is to feel secure about your vehicle, especially when you notice warnings regarding parking. Your feedback is valuable, and we appreciate you bringing this to our attention. We will certainly review your concerns and explore ways to enhance our guests' experience in similar situations.Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.
4.0分
其他
The hotel and staff were very nice. There is construction on the road ways so it is noisy.
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酒店回复: Thank you for taking the time to share your thoughts about your recent stay at Fairfield Inn & Suites Lumberton. We are pleased to hear that you found our hotel and staff to be very nice. Your recognition of our team’s efforts means a lot to us.We understand that the construction noise from the roadways can be disruptive, and we sincerely apologize for any inconvenience it may have caused during your visit. We appreciate your understanding as we navigate through this temporary situation.Thank you once again for your valuable feedback. We hope to welcome you back in the future for an even more enjoyable stay.
3.0分
其他
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Room had a musty odor! Discovered all the linens (sheets, pillows, towels.) felt damp. When I went into the room, the curtains were closed tight and AC was running full blast which I suspect puts way too much moisture into the air and made everything feel damp! It was not too pleasant sleeping on a bed that felt damp and clammy!
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酒店回复: Thank you for taking the time to share your experience at Fairfield Inn & Suites Lumberton. We sincerely apologize for the issues you encountered during your stay, particularly regarding the musty odor and the dampness of the linens. Your comfort is our priority, and it is concerning to hear that the conditions in your room did not meet your expectations.We understand how important a pleasant sleeping environment is, and we appreciate your feedback regarding the air conditioning and its impact on humidity. We will be reviewing this situation with our team to ensure that we can provide a more comfortable atmosphere for our guests in the future.Thank you again for your valuable insights. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.
4.0分
其他
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Great hotel, however its close to interstate and traffic was noisy especially because there's roadwork being done. Also noticed roach in my room by refrig. Staff at desk helpful and friendly, lobby area very nice.
4.0分
家庭亲子
Just a suggestion:
Give address and phone numbers for the surrounding restaurants. Would be great if you could get take out menus from them.
房间空间超级超级超级大
早餐也很丰富的很
热水咖啡通通的24小时都有全天供应
真的是很不错的酒店了 下次还住这里
周围有施工和施工。微波炉和电视后面的墙上有污渍。需要渗水清洁
价格不错，但床垫非常不舒服。
好的
Our stay in Lumberton Fairfield Inn
Parking was handy to entrance; A/C worked fine. Nearby door to parking lot had a broken lock that contributed too noisy door slamming. Nearby Arnolds restaurant was very excellent.
room 220 had obstructed view
The check in was fast, the hotel was clean. Room 220 had a completely obstructed window. I could not see my vehicle and they had warning signs for parking at your own risk. So I was up worried about my vehicle. The hotel was not full so I wish they had moved my room. Which I did inquire.
The hotel and staff were very nice. There is construction on the road ways so it is noisy.
Room had a musty odor! Discovered all the linens (sheets, pillows, towels.) felt damp. When I went into the room, the curtains were closed tight and AC was running full blast which I suspect puts way too much moisture into the air and made everything feel damp! It was not too pleasant sleeping on a bed that felt damp and clammy!
Great hotel, however its close to interstate and traffic was noisy especially because there's roadwork being done. Also noticed roach in my room by refrig. Staff at desk helpful and friendly, lobby area very nice.
Just a suggestion:
Give address and phone numbers for the surrounding restaurants. Would be great if you could get take out menus from them.