酒店回复: Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express ST LOUIS AIRPORT. I would like to start by apologizing to you for the inconveniences you faced during your stay regarding the electric in your room. We pride ourselves in our quality of hospitality and customer service and I apologize for falling short of that. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
2.0分
其他
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停车费具有误导性
夜间停车费非常具有误导性，如果我事先知道收费标准，我就会直接在机场停车。
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酒店回复: Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express ST LOUIS AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I have spoken to the front desk agents and spoke with you via message on *******, you were charged the correct amount. The parking is 12 dollar per day. The first night is free, day you come back is free. Its the twelve dollars for the days in-between. This was communicated to you at check in. Thank you for staying at Holiday Inn Express. If you have any further questions, you can reach out to the hotel.
1.0分
朋友出游
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翻译提供方：Google
几辆汽车撞坏了我的卡车，造成了 4500 美元的损失，他们说这不是我们的问题
酒店回复: I am sorry for the inconveniences you faced during your stay.
4.0分
其他
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翻译提供方：Google
美好的
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express ST LOUIS AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
4.0分
商务出差
I only spent the night the desk people were professional, courteous facility, served it’s purpose, was clean had enough towels wasn’t load w/ other guest.
3.0分
其他
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Elevators weren’t working and was expected to haul 3-50 lb luggage’s up the stair. Almost got a refund, but then they said they could keep them downstairs. You get what u pay for.
不能开窗，靠近机场所以噪音比较大
房间卫生有待改善，服务人员有些友善，有些爱搭不理，因为在机场附近，购物吃饭不是很方便，但是酒店提供了车接送到一些餐馆。
健身房设施虽然有点旧，但还是挺实用的，房间也很棒。由于没有提前预订，价格有点贵，不过早餐令人满意。虽然离机场很近，但还是需要打车，这点有点遗憾。深夜打Uber的话，大概2万韩元以内就能到。
今天早餐时，他们花了很长时间才把炒鸡蛋送回来。
我们的房间没有电。前台的Tito非常热情地帮助我们。然而，酒店里只有他一个人在工作。他们无法给我们的房间通电。在被告知整个酒店都订满了之后，他们建议我们去其他地方，最后他们给我们换了房间。我对这家酒店的管理很不满意。Tito尽力帮忙了。但是，他们根本联系不上经理，无法接通电源。
停车费具有误导性
夜间停车费非常具有误导性，如果我事先知道收费标准，我就会直接在机场停车。
几辆汽车撞坏了我的卡车，造成了 4500 美元的损失，他们说这不是我们的问题
美好的
I only spent the night the desk people were professional, courteous facility, served it’s purpose, was clean had enough towels wasn’t load w/ other guest.
Elevators weren’t working and was expected to haul 3-50 lb luggage’s up the stair. Almost got a refund, but then they said they could keep them downstairs. You get what u pay for.