酒店回复: We are deeply sorry about your experience. What you've described is so unlike our team, but will be used to address the issues and ensure such an experience, doesn't happen again. Our property has such a long well known reputation for great customer service, regardless of issues, I have no doubt, what you experienced was isolated. We do hope you will try us again, to experience the tremendous service we have to offer.

酒店回复: We are very sorry and the issue was addressed. We hope you try us again.

酒店回复: Dear David, We do apologize you did not have hot water during your morning showering on the day of checkout of a 3 day stay with us.We do hope you give us another chance in the future considering this was the only issue you had the entire 3 days of your stay which led to us getting a 4/10. We strive for nothing short of delivering exceptional service and hotel stay.

酒店回复: Mucho Los Sientos. Compartiremos sus comentarios con nuestro equipo. Esperamos que nos brinde otra oportunidad en el futuro. Viajes seguros.

酒店回复: Thank you for sharing your experience. We deeply apologize your recent visit was disappointing. Your experience was reported and address. Noise can be worse when sleeping. We do hope you try us again. Happy and Safe Travels.

酒店回复: Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback regarding the issues you encountered with the bathroom sink and the overflow hole. We understand how important cleanliness and functionality are, and we sincerely apologize for any inconvenience this may have caused during your stay.We're glad to hear that you found our staff to be kind and that you enjoyed the breakfast offerings. Your comments about the renovations are also noted, and we are committed to enhancing our facilities for a better guest experience.Thank you again for your insights, as they help us improve our services. We hope to have the opportunity to welcome you back in the future for an improved stay.

酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us at Holiday Inn Express Cincinnati West. We are pleased to hear that our staff made a positive impression on you during your visit. They strive to provide excellent service and it’s always rewarding to know their efforts are recognized.We sincerely apologize for the inconvenience caused by the ongoing construction and that your room did not meet your expectations. We understand how essential a comfortable and well-maintained space is for our guests, and we appreciate your understanding as we work to enhance our facilities. Your feedback is invaluable to us, and we will certainly take it into consideration as we continue our renovations. We hope to have the opportunity to welcome you back in the future when we can provide you with an even better experience.

酒店回复: Thank you for your wonderful 10-star review! We are delighted to hear that you found our parking facilities to be great and the lot clean. It's always our goal to provide a welcoming environment, and we appreciate your acknowledgment of our efforts.We're thrilled that you enjoyed your room and found it to be clean and nice. Our housekeeping team takes great pride in maintaining high standards, and your feedback reinforces their hard work. Additionally, we’re pleased to know that our staff made a positive impression on your stay. We strive to create a friendly and helpful atmosphere, and it’s rewarding to hear that you experienced this during your visit.Thank you once again for your kind words. We hope to welcome you back to the Holiday Inn Express Cincinnati West in the future!