酒店回复: We are deeply sorry about your experience. What you've described is so unlike our team, but will be used to address the issues and ensure such an experience, doesn't happen again. Our property has such a long well known reputation for great customer service, regardless of issues, I have no doubt, what you experienced was isolated. We do hope you will try us again, to experience the tremendous service we have to offer.
酒店回复: We are very sorry and the issue was addressed. We hope you try us again.
2.0分
其他
原文
翻译提供方：Google
被告知早上洗澡没有热水，他们无能为力。不满意——以后不会再住这家酒店或任何相关品牌了。
展开
酒店回复: Dear David, We do apologize you did not have hot water during your morning showering on the day of checkout of a 3 day stay with us.We do hope you give us another chance in the future considering this was the only issue you had the entire 3 days of your stay which led to us getting a 4/10. We strive for nothing short of delivering exceptional service and hotel stay.
酒店回复: Mucho Los Sientos. Compartiremos sus comentarios con nuestro equipo. Esperamos que nos brinde otra oportunidad en el futuro. Viajes seguros.
2.0分
商务出差
原文
翻译提供方：Google
暖气噪音大
房间里的暖气一直开着，听起来像卡车在运转。让人难以入睡。
展开
酒店回复: Thank you for sharing your experience. We deeply apologize your recent visit was disappointing. Your experience was reported and address. Noise can be worse when sleeping. We do hope you try us again. Happy and Safe Travels.
4.0分
其他
展开
Room 204 was clean, comfortable and well equipped. However the bathroom shower area had a very musty odor. The ceiling above the shower looked to have a very sloppy repair job of some kind of ceiling damage. I couldn't tell if the odor was coming from the ceiling area or perhaps a musty old shower curtain. Either way, it was unpleasant and felt unclean. The light switch and warming light dial were both sticky. The front desk staff were all very friendly and accommodating. The breakfast lady on staff both Saturday and Sunday mornings was so sweet, welcoming and ready to serve. She deserves several gold stars for her warmth and effort and kindness. You don't usually see such happy workers, so kudos! Give her a little raise!
展开
酒店回复: Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are delighted to hear that you found Room 204 clean, comfortable, and well-equipped, and we appreciate your compliments about our front desk staff and the breakfast service. Our team strives to create a welcoming atmosphere, and it’s wonderful to know that our efforts resonated with you.We sincerely apologize for the musty odor you experienced in the shower area and the condition of the ceiling repair. Your observations are invaluable to us, and we will certainly address these concerns with our maintenance team to ensure a more pleasant experience for future guests.Thank you once again for your thoughtful review. We hope to welcome you back for an even better stay in the future.
4.0分
家庭亲子
展开
The breakfast offered a pretty good variety of healthy choices,but we were very tired after travelling from southern Ontario to take a look at the gym equipment We could appreciate the quiet location and enjoyed very much our stay there before continuing next morning our trip to Atlanta,Ga.
展开
酒店回复: Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed the variety of healthy choices at breakfast, and we appreciate your kind words regarding our quiet location. It’s great to know that you found it to be a restful stop during your travels from southern Ontario to Atlanta.We understand how tiring long journeys can be, and we hope you had a chance to relax and recharge before continuing your trip. We’re pleased that you felt comfortable during your stay and hope you’ll consider visiting us again in the future, perhaps to explore our gym facilities at a more leisurely pace.
5.0分
情侣出游
Spacious room, breakfast good, clean room, ease in checking in and it was near a sports bar Bucket heads.
展开
酒店回复: Thank you for sharing your experience! We’re glad you enjoyed the spacious and clean room, smooth check-in, and our breakfast offerings. It’s great that our convenient location near Bucket Heads added to your stay. We look forward to welcoming you back soon!
地段位置很安全，停车方便，
我们在那里住了四个晚上，第一晚电视需要重新连接，这没什么大不了的，但之后每天都会提示我们未授权，而且只能断断续续地工作。除了更换毛巾外，没有客房服务，也不需要整理床铺之类的，但如果能提供吸尘服务，以及更换卫生纸和咖啡就更好了。
糟糕透了
这是我第三次入住这家酒店，但绝对是最后一次了。我通过**********预订了一晚，当天早些时候就付了钱。到达酒店时，大堂里大约有10个人在等着入住。显然房间还没有准备好，我直到下午3点20分左右才办理入住。入住费是下午3点。上楼安顿好后，我和女朋友都震惊了。有人试图进入房间。他们确实打开了门，但门闩挡住了他们的去路。我冲那个人喊道，里面已经有人了。前台人员试图责怪我，说我可能没有把门完全关好。但事实证明，我们吃完晚饭后没能回到房间，这证明我的说法是错误的。我们不得不下楼到大堂重新激活房卡。所以他们把房间分配给了另一个人，而这个人在他们最初分配给我之后又试图闯进来。这段经历真的让我毛骨悚然，让我感到不安全。此外，我的信用卡还被扣了两次杂费，一次50美元，另一次78.12美元。这是我住过最糟糕的酒店体验，我再也不会去了。退房时跟我说话的那位女士不停地道歉，拒绝提供任何其他服务。没有提供任何积分、代金券或薯片。什么都没有。客户服务简直糟透了。
我们的房间没有热水也没有温水。在路上待了22个小时后，我只想洗个热水澡。我到达的晚上和早上醒来都试了试。幸好有床可以睡，但如果工作人员知道缺水问题，他们应该提前通知我们。
被告知早上洗澡没有热水，他们无能为力。不满意——以后不会再住这家酒店或任何相关品牌了。
翻修一新的酒店，提供停车位、1 块松饼和 1 杯咖啡（不带餐巾）。浴巾看起来像面巾。舒适的床。枕头不好。
暖气噪音大
房间里的暖气一直开着，听起来像卡车在运转。让人难以入睡。
Room 204 was clean, comfortable and well equipped. However the bathroom shower area had a very musty odor. The ceiling above the shower looked to have a very sloppy repair job of some kind of ceiling damage. I couldn't tell if the odor was coming from the ceiling area or perhaps a musty old shower curtain. Either way, it was unpleasant and felt unclean. The light switch and warming light dial were both sticky. The front desk staff were all very friendly and accommodating. The breakfast lady on staff both Saturday and Sunday mornings was so sweet, welcoming and ready to serve. She deserves several gold stars for her warmth and effort and kindness. You don't usually see such happy workers, so kudos! Give her a little raise!
The breakfast offered a pretty good variety of healthy choices,but we were very tired after travelling from southern Ontario to take a look at the gym equipment We could appreciate the quiet location and enjoyed very much our stay there before continuing next morning our trip to Atlanta,Ga.
Spacious room, breakfast good, clean room, ease in checking in and it was near a sports bar Bucket heads.