minimum towels, soap and other convenient items like a shower cap and such, I expected that other hotels in the past had furnished.
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酒店回复: Thank you, valued guest, for choosing to come stay with us, Thank you for taking the opportunity to leave your feedback about your experience. We appreciate your feedback. We thank you for staying with us and we hope to see you again in the future.
4.0分
商务出差
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Breakfast was fine. Everything was fine. The only problem was the AC unit that was not functioning properly. The room cooled but there was a dampness that wouldn’t go away. I told the staff about it when we were leaving.
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酒店回复: Dear Joyce,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Heath - Newark South. Allow me to apologize on behalf of our hotel for failing to meet your expectations. I have shared your feedback with our team.. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Jami SigmanGM
2.0分
其他
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There are much nicer hotels elsewhere
Hotel is old and run down. Front desk staff and was slow and rude. While we were checking in, they’ll two women at the front desk were gossiping about the women who had checked in ahead of us and said that they must be in town for the “Karen Convention.” Very unprofessional. We booked for two nights but ended up only staying one and booking at the Double Tree in Newark for the second night, which was exponentially nicer.
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酒店回复: thank you for Completing this online survey about your. Experience. Let me apologize on behalf of myself and the other staff member . So thank you for your. Feedback. That way we can make changes. Or improvements, Especially to better handle these types of situations. We hope for another chance and opportunity to properly Host you.
5.0分
情侣出游
Quick and easy check in! Even managed to accommodate an early checkin! Would definitely book again!
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酒店回复: thank You for choosing to stay with us. You are very welcome on your early check in request. It was our pleasure. I'm so happy to know that you were satisfied with your stay, so we're looking forward to see you next time you are in town.kind regards
2.0分
其他
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The foyer area was dirty along with the carpets. The hair dryer didn’t work, which I had planned on using. The tv didn’t work. The comforter was stained with something dark, like blood or chocolate. It was gross. I would never stay here again. I was offered an “I’m sorry”. That’s it. I would never stay here again.
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酒店回复: thank you for taking the time to Leave us your feedback. I apologize that your expectations was not met during your stay. I apologize sincerely , We use comments for our efforts to make changes or necessary improvements. But thank you for staying with us. We hope for another chance in the future to properly host you.Sincerely,Jami Sigman GM
2.0分
其他
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Not worth it anymore
I visit family in the area so this is my 3rd or 4th time staying here and it gets worse every time, so there probably won't be a next time. But the parking lot was filled with people drinking and smoking. There was a weird smell in building and in all the halls. And the elevator kept breaking down the whole day. Used to be a much nicer place to stay. Definitely not worth the money.
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酒店回复: Dear David,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Heath - Newark South.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Jami Sigman
5.0分
其他
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Quiet Comfort in Heath, Ohio
Greeted kindly with an expeditious check-in into a clean, well kept Hotel with spacious room neat as a pin. Bed was firm and comfortable. Breakfast was outstanding and well watched over by a dedicated staff member. I definitely would stay here again! This is a model for the Choice Hotels brand.
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酒店回复: Dear Larry,We want to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to provide excellent service.Thank you so much for your business, and we look forward to seeing you in the future.Kind regards,Jami SigmanOffice ManagerComfort Inn & Suites Heath - Newark South
4.0分
其他
The room was clean and in good working order. The only thing was a weak and slow stream of water from the bathroom faucet.
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酒店回复: Dear Larry,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Heath - Newark South and the services we provide for our valued Guest. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Jami SigmanGMComfort Inn & Suites Heath - Newark South
1.0分
家庭亲子
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The staff was very kind and tried to be as accommodating as possible, however; the property is riddled in mold and many rooms smell like smoke as well. Staying here made me sick and I’m still recovering nearly a month later.
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酒店回复: Dear Jennifer,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Heath - Newark South.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with all my staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Jami Sigman
1.0分
其他
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Bed bugs, bed bugs, bed bugs. I got bit bed bugs so bad my arm was swollen up for 3 days, and all they did was move me to another room across the hall. Was there for 3 nights and had to chose but to stay there, but i will never go back to the hotel.
minimum towels, soap and other convenient items like a shower cap and such, I expected that other hotels in the past had furnished.
Breakfast was fine. Everything was fine. The only problem was the AC unit that was not functioning properly. The room cooled but there was a dampness that wouldn’t go away. I told the staff about it when we were leaving.
There are much nicer hotels elsewhere
Hotel is old and run down. Front desk staff and was slow and rude. While we were checking in, they’ll two women at the front desk were gossiping about the women who had checked in ahead of us and said that they must be in town for the “Karen Convention.” Very unprofessional. We booked for two nights but ended up only staying one and booking at the Double Tree in Newark for the second night, which was exponentially nicer.
Quick and easy check in! Even managed to accommodate an early checkin! Would definitely book again!
The foyer area was dirty along with the carpets. The hair dryer didn’t work, which I had planned on using. The tv didn’t work. The comforter was stained with something dark, like blood or chocolate. It was gross. I would never stay here again. I was offered an “I’m sorry”. That’s it. I would never stay here again.
Not worth it anymore
I visit family in the area so this is my 3rd or 4th time staying here and it gets worse every time, so there probably won't be a next time. But the parking lot was filled with people drinking and smoking. There was a weird smell in building and in all the halls. And the elevator kept breaking down the whole day. Used to be a much nicer place to stay. Definitely not worth the money.
Quiet Comfort in Heath, Ohio
Greeted kindly with an expeditious check-in into a clean, well kept Hotel with spacious room neat as a pin. Bed was firm and comfortable. Breakfast was outstanding and well watched over by a dedicated staff member. I definitely would stay here again! This is a model for the Choice Hotels brand.
The room was clean and in good working order. The only thing was a weak and slow stream of water from the bathroom faucet.
The staff was very kind and tried to be as accommodating as possible, however; the property is riddled in mold and many rooms smell like smoke as well. Staying here made me sick and I’m still recovering nearly a month later.
Bed bugs, bed bugs, bed bugs. I got bit bed bugs so bad my arm was swollen up for 3 days, and all they did was move me to another room across the hall. Was there for 3 nights and had to chose but to stay there, but i will never go back to the hotel.