My stay was amazing Lanette and Jami are awesome quiet safe hotel clean breakfast was good def give them 10/10 and will be staying there again!!
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酒店回复: Your most valued guest, thank you for taking the moment to Complete your online survey . Thank you for leaving your kind words it helps encourage us to continue to give top notch service.Thank you for staying with us hope see you again soon
4.0分
其他
The staff was excellent - they were very friendly. The hotel is on the older side and is showing its age - but it was okay for a couple of days.
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酒店回复: Thank you, valued guest, for choosing to come stay with us, Thank you for taking the opportunity to leave your feedback about your experience. We appreciate your feedback. We thank you for staying with us and we hope to see you again in the future.
5.0分
朋友出游
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Clean rooms, quiet, staff were extremely helpful and kind. There was not very many places to park if you get in late. And walls are thin I could hear the guest next to me snoring, it made for a great laugh. Overall our stay was great.
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酒店回复: Thank you, valued guest, for choosing to come stay with us, Thank you for taking the opportunity to leave your feedback about your experience. We appreciate your feedback. We thank you for staying with us and we hope to see you again in the future.
3.0分
家庭亲子
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The staff was very friendly and the property was about what you would expect for this type of chain hotel. I had a bad experience, basically a sleepless night, because of other, very inconsiderate customers. I did speak with two different front desk employees, looking for a solution. I was informed upon leaving that the manager would be notified of my complaints, however, I was not offered a different room or even a discount.
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酒店回复: Let me apologize on behalf of the entire staff for You're experiencing during your stay. we use feedback to make changes , improvements , and to better handle situations .
5.0分
家庭亲子
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We needed an affordable place to stay while we visited nearby family, and this place hit all the requirements. It was clean, the staff was SO friendly and helpful, breakfast was hot, varied and plentiful. Bathrooms, towels, sheets and bedding were all very clean. The mini fridge was handy. It's just a great, simple place to stay that ticks all the boxes.
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酒店回复: thank you for your positive feedback! we strive to provide The best of service to each and every guests that their state is a success. Thank you. For choosing us. We hope to see you again.kind regards, Jami Sigman
3.0分
其他
minimum towels, soap and other convenient items like a shower cap and such, I expected that other hotels in the past had furnished.
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酒店回复: Thank you, valued guest, for choosing to come stay with us, Thank you for taking the opportunity to leave your feedback about your experience. We appreciate your feedback. We thank you for staying with us and we hope to see you again in the future.
4.0分
商务出差
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Breakfast was fine. Everything was fine. The only problem was the AC unit that was not functioning properly. The room cooled but there was a dampness that wouldn’t go away. I told the staff about it when we were leaving.
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酒店回复: Dear Joyce,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Heath - Newark South. Allow me to apologize on behalf of our hotel for failing to meet your expectations. I have shared your feedback with our team.. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Jami SigmanGM
5.0分
其他
The staff was great. The room more than met my needs. Quiet setting. Thanks heaps.
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酒店回复: Dear Robert, Thank you for staying with us at our hotel. Your feedback is very important to us and we are glad you enjoyed your stay. Hope to see you again soon. Comfort Inn and Suites
4.0分
商务出差
WAS ON BUSINESS TRIP, WAS COMFORTABLE STAY, BREAKFAST WAS VERY GOOD, GOOD LOCATION
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酒店回复: thank you for taking a moment to Complete your online survey. Your feedback is important to us. We appreciate your kind work and your positive. Comments. We hope to see you again in the future or each time you are in town.
2.0分
其他
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There are much nicer hotels elsewhere
Hotel is old and run down. Front desk staff and was slow and rude. While we were checking in, they’ll two women at the front desk were gossiping about the women who had checked in ahead of us and said that they must be in town for the “Karen Convention.” Very unprofessional. We booked for two nights but ended up only staying one and booking at the Double Tree in Newark for the second night, which was exponentially nicer.
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酒店回复: thank you for Completing this online survey about your. Experience. Let me apologize on behalf of myself and the other staff member . So thank you for your. Feedback. That way we can make changes. Or improvements, Especially to better handle these types of situations. We hope for another chance and opportunity to properly Host you.
My stay was amazing Lanette and Jami are awesome quiet safe hotel clean breakfast was good def give them 10/10 and will be staying there again!!
The staff was excellent - they were very friendly. The hotel is on the older side and is showing its age - but it was okay for a couple of days.
Clean rooms, quiet, staff were extremely helpful and kind. There was not very many places to park if you get in late. And walls are thin I could hear the guest next to me snoring, it made for a great laugh. Overall our stay was great.
The staff was very friendly and the property was about what you would expect for this type of chain hotel. I had a bad experience, basically a sleepless night, because of other, very inconsiderate customers. I did speak with two different front desk employees, looking for a solution. I was informed upon leaving that the manager would be notified of my complaints, however, I was not offered a different room or even a discount.
We needed an affordable place to stay while we visited nearby family, and this place hit all the requirements. It was clean, the staff was SO friendly and helpful, breakfast was hot, varied and plentiful. Bathrooms, towels, sheets and bedding were all very clean. The mini fridge was handy. It's just a great, simple place to stay that ticks all the boxes.
minimum towels, soap and other convenient items like a shower cap and such, I expected that other hotels in the past had furnished.
Breakfast was fine. Everything was fine. The only problem was the AC unit that was not functioning properly. The room cooled but there was a dampness that wouldn’t go away. I told the staff about it when we were leaving.
The staff was great. The room more than met my needs. Quiet setting. Thanks heaps.
WAS ON BUSINESS TRIP, WAS COMFORTABLE STAY, BREAKFAST WAS VERY GOOD, GOOD LOCATION
There are much nicer hotels elsewhere
Hotel is old and run down. Front desk staff and was slow and rude. While we were checking in, they’ll two women at the front desk were gossiping about the women who had checked in ahead of us and said that they must be in town for the “Karen Convention.” Very unprofessional. We booked for two nights but ended up only staying one and booking at the Double Tree in Newark for the second night, which was exponentially nicer.