Love the made to order breakfasts. The breakfast area has lots of stations and room to move people through quickly and efficiently.
Staff in all areas were extremely friendly and helpful.
Kids loved the glass elevator, open hallways to atrium, pool, etc.
Rooms were nice and large with space for quiet times (nap) with still space to sit.
Managers special was really a neat touch...the kids and adults thought it was cool to have a reason to explore the hotel for drinks and snacks.
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酒店回复: Thank you for sharing such thoughtful feedback! We’re delighted you and your family enjoyed the made-to-order breakfast and all the unique features at Embassy Suites Cleveland Rockside. It’s wonderful to hear the kids loved exploring the hotel and that our team made your stay welcoming and comfortable. We hope to see you all again soon for another memorable visit.
5.0分
其他
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We stayed there for a family trip for thanksgiving for 4 nights. Room was very clean and fresh. Room service daily if you needed it. Great managers reception in the evening and the breakfast was top notch. I will stay here again in the future.
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酒店回复: Thank you for sharing such kind feedback! We’re delighted you and your family enjoyed your stay at Embassy Suites Cleveland Rockside, from the comfortable room to our daily service and evening reception. It’s wonderful to know breakfast made a great start to your day. We look forward to welcoming you back for future visits.
2.0分
其他
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1st room was NOT fully cleaned, so we were moved to another room which had a tub with soap scrub and greyish bottom that I had to clean before using.
Although bed was comfortable the bedding did not fit and kept coming off of the corners. The comforter that was white appeared to have dirt on it, which was not noticed until we checked for items (gkids toys) and found it dirty.
The microwave was filthy on the outside with spray and smead oily substance and glass plate needed to be cleaned. Carpet was stained and items from previous guests were left behind living area end tables. Upon checking out thr welcome staffing was not trained properly and had not updated the computer of the change in room. Lastly, the hotel ran out, yes ran out of kleenex tissue paper.
The breakfast had a nice selection, but really didn't eat much from it.
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酒店回复: Hello,Thank you for sharing your feedback with us. I truly apologize for the inconveniences you experienced during your stay. Your comfort and satisfaction are very important to us, and I want to ensure we address these issues properly.Could you please contact me directly at the hotel at your earliest convenience? I would like the opportunity to speak with you personally and work toward a resolution.Thank you again for bringing this to our attention. We appreciate your patience and hope to restore your confidence in us.Best regards,Demetrius CollierAssistant General Manager216-986-9900
1.0分
家庭亲子
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Room refrigerator didn’t work at all, the headboard to the bed wasn’t connected at all once I got in bed and moved pillows it hit my head, wallpaper in room was coming off wall called to front desk twice to complain about it no one picked up the phones. Took photos to show staff but was brushed off like it didn’t matter to them.
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酒店回复: Thank you for taking the time to share your experience. We’re sorry your stay fell short of expectations, and we appreciate you letting us know about the issues you faced. Your feedback will be reviewed with our team, as we are committed to making improvements for our guests.
3.0分
商务出差
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The hotel seems older. Definitely has some wear and tear. The bed was comfortable but there was a smell like maybe the sheets weren’t changed. We didn’t notice this until the next day. The hotel room definitely could have been cleaned better. Staff was nice. All in all we had a nice time.
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酒店回复: Thank you for taking the time to share your feedback. We're glad you found our team welcoming and enjoyed a comfortable bed, though we regret the room was not as fresh as it should have been. Your comments have been shared with our team so we can continue to improve the guest experience. We appreciate your insights and hope to welcome you again.
3.0分
其他
The gym was not appealing, no water dispenser for bottles, breakfast is not very good - fruits were unripe and not much vegetarian options.
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酒店回复: Sahra, thank you for sharing your feedback. We understand that the gym facilities and breakfast offerings didn't meet your expectations. Offering a well-equipped fitness space and a variety of food options that cater to all our guests is important to us. We'll certainly take your suggestions into consideration as we continually strive to improve our guest experiences. We hope to have another opportunity to serve you better in the future.
1.0分
商务出差
the room was dirty- your hotel needs to be updated. Too pricey for what you have to offer. I have pictures if you want to see how disgusting it was.
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酒店回复: Thank you for sharing your comments. We’re sorry to hear your stay wasn’t as expected and appreciate you taking the time to let us know. Your feedback has been shared with our management team so we can review and address the concerns you mentioned.
5.0分
家庭亲子
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I enjoy staying at the Embassy Suite by Hilton. The staff at the front are very helpful and check in was fast and professional and most of all pleasant to talk to. The room was clean and comfortable. I also had breakfast and the workers where also very nice and polite even the ones that cleaned the tables. I recommend it to anyone who needs a great safe hotel. Thanking everyone for a excellent experiance.
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酒店回复: VILMA, thank you for sharing your feedback. We're glad you enjoyed many aspects of your visit, especially the welcoming team and comfortable room. Your recommendation means a lot, and your comments help us continue to make future stays even better. We hope to welcome you back again soon.
酒店环境很好，大堂餐厅连在一起，大气漂亮，房间很大，入住很舒服。
我在酒店前台遇到了非常令人失望和不舒服的经历。
我于3月1日星期日下午12:30左右到达酒店，礼貌地询问是否可以提前入住。前台的两位女士告诉我，下午4:00之前没有空房。我表示没问题，可以在大堂等候。
然而，在我等候期间，其他几位客人到达后立即办理了入住。很明显，房间是有空的，这让我感觉很不公平。
之后，我和那几位正在办理入住的客人一起再次来到前台，告诉她我今天预订了房间。前台接待员装作什么都没发生，看起来非常不耐烦。
办理入住时，她试图再次从我的卡里扣款，尽管我的预订已经在网上全额支付。当我看到扣款金额并询问用途时，她无法清楚地解释。我不得不再次告诉她预订已经付款。
两位前台接待员随后开始检查系统，当着其他客人的面显得焦躁不安。最终，她们解释说每天需要支付 50 美元的押金，我完全理解并同意。
然而，她们又一次试图收取错误的金额，我不得不再次提出质疑，她们才最终将费用更正为正确的押金金额。
总而言之，整个过程非常令人不适，而且很不专业。首先，她们让我等到下午 4 点，等其他客人办理入住手续；然后，我又不得不处理那些本应从一开始就明确的费用问题。
酒店设施不错，但前台服务非常令人失望，亟待改进。
Love the made to order breakfasts. The breakfast area has lots of stations and room to move people through quickly and efficiently.
Staff in all areas were extremely friendly and helpful.
Kids loved the glass elevator, open hallways to atrium, pool, etc.
Rooms were nice and large with space for quiet times (nap) with still space to sit.
Managers special was really a neat touch...the kids and adults thought it was cool to have a reason to explore the hotel for drinks and snacks.
We stayed there for a family trip for thanksgiving for 4 nights. Room was very clean and fresh. Room service daily if you needed it. Great managers reception in the evening and the breakfast was top notch. I will stay here again in the future.
1st room was NOT fully cleaned, so we were moved to another room which had a tub with soap scrub and greyish bottom that I had to clean before using.
Although bed was comfortable the bedding did not fit and kept coming off of the corners. The comforter that was white appeared to have dirt on it, which was not noticed until we checked for items (gkids toys) and found it dirty.
The microwave was filthy on the outside with spray and smead oily substance and glass plate needed to be cleaned. Carpet was stained and items from previous guests were left behind living area end tables. Upon checking out thr welcome staffing was not trained properly and had not updated the computer of the change in room. Lastly, the hotel ran out, yes ran out of kleenex tissue paper.
The breakfast had a nice selection, but really didn't eat much from it.
Room refrigerator didn’t work at all, the headboard to the bed wasn’t connected at all once I got in bed and moved pillows it hit my head, wallpaper in room was coming off wall called to front desk twice to complain about it no one picked up the phones. Took photos to show staff but was brushed off like it didn’t matter to them.
The hotel seems older. Definitely has some wear and tear. The bed was comfortable but there was a smell like maybe the sheets weren’t changed. We didn’t notice this until the next day. The hotel room definitely could have been cleaned better. Staff was nice. All in all we had a nice time.
The gym was not appealing, no water dispenser for bottles, breakfast is not very good - fruits were unripe and not much vegetarian options.
the room was dirty- your hotel needs to be updated. Too pricey for what you have to offer. I have pictures if you want to see how disgusting it was.
I enjoy staying at the Embassy Suite by Hilton. The staff at the front are very helpful and check in was fast and professional and most of all pleasant to talk to. The room was clean and comfortable. I also had breakfast and the workers where also very nice and polite even the ones that cleaned the tables. I recommend it to anyone who needs a great safe hotel. Thanking everyone for a excellent experiance.