Breakfast was scarce. Coffee was thick. Don’t bother just go to one of the many restaurants nearby. Room had ants, spiders and other bugs. Mostly in the bathroom. Hotel is in need of a renovation. Peeling paint, stained carpet and black grease looking smears on the bathroom door.
1.0分
商务出差
The room was dirty. It had roaches and the initial room the toilet didn’t work. They moved me to a different one and it was roaches in there too
2.0分
家庭亲子
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Only had 2 towels for 3 people. Took over 24 hours before we got more. Kept being told housekeeping was doing laundry. Most of the staff sat on the patio smoking. Also door from pool to outdoors had to stay propped open because room keys didn’t work in the doors. Only positives were the breakfasts and was quiet in our room.
1.0分
其他
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The lack of cleanliness in this property was appalling. A brand Hotel chain of this caliber should be ashamed to offer accommodations with these conditions.There was a plumming access panel in the closet that was left open. There was peeling wall paper, dust and dirt covering the bathroom exhaust fan that didnt work, the bathroom door was covered in dirt, the basboards in the bathroom corners were filthy, and the shower stall barely drained leaving rings in the tub. The conditions are well reflected in the attached pictures. I will never recommend a stay in this property.
1.0分
商务出差
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Overall it was bad , never had in my life before.
Room was so dirty, side lamp bulb was flickering, carpet was so dirty, bathroom had a old small shower had, not enough water was coming to take a shower even,
Water was not enough hot to take shower, overall it was so dirty and I had to change hotel immediately and moved in Holiday inn.
Never recommend no one.
5.0分
家庭亲子
The room is nice.
And big, the bed is very comfortable.The bathroom and room was very clean and it's nice and quiet
2.0分
商务出差
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The bed was comfortable, but the duvet cover had a couple of decent size holes. There were 2 light bulbs out, only 3 towels, 2 adults in room. Carpet was dirty in room AND inside the main hotel area and staircase. There was either coffee or soda splashed on the wall behind refrigerator.
服务好，房间干净整洁。免费提供热早餐。
入住后，我们遇到了几个房间问题。第一个房间弥漫着一股浓重的异味，就像湿狗的气味。我们回到前台，被安排了第二个房间，尽管酒店实行无烟政策，但不幸的是，房间里弥漫着烟味。之后，我们又要求换一个房间，结果得到的是一间带两张双人床的房间，而不是我们最初预订的特大床套房。这个房间也不太理想，沙发少了一半，而且旁边还有一只吵闹的狗，营造了一种令人不快的氛围。
最后，我们被安排到了第四个房间，房间清洁度更好，没有明显的异味，但仍然需要彻底清洁。然而，我们发现房间只提供了两条毛巾。当我们要求加毛巾时，发现替换的毛巾也很脏。第二天，我们去了游泳池，这成了我们住宿期间的亮点。然而，泳池毛巾令人不满意，其中两条看起来非常脏。
在前台，我们被告知，如果第三方预订网站联系他们，可以办理部分退款。退房当天，我从大堂联系了trips.com，但他们无法直接联系经理，因为第三方会主动联系他们，我们收到的唯一退款只有30美元，而我们200美元的住宿费却只退了10美元。这相当令人失望，尤其是考虑到部分退款通常相当于一晚的房费。总的来说，客户服务体验没有达到预期。
一场噩梦
简直是一场噩梦，房间里到处都是蟑螂。到处弥漫着香烟味。我们等了很久才有早餐。没有华夫饼面糊，没有面包，也没有橙汁。
Breakfast was scarce. Coffee was thick. Don’t bother just go to one of the many restaurants nearby. Room had ants, spiders and other bugs. Mostly in the bathroom. Hotel is in need of a renovation. Peeling paint, stained carpet and black grease looking smears on the bathroom door.
The room was dirty. It had roaches and the initial room the toilet didn’t work. They moved me to a different one and it was roaches in there too
Only had 2 towels for 3 people. Took over 24 hours before we got more. Kept being told housekeeping was doing laundry. Most of the staff sat on the patio smoking. Also door from pool to outdoors had to stay propped open because room keys didn’t work in the doors. Only positives were the breakfasts and was quiet in our room.
The lack of cleanliness in this property was appalling. A brand Hotel chain of this caliber should be ashamed to offer accommodations with these conditions.There was a plumming access panel in the closet that was left open. There was peeling wall paper, dust and dirt covering the bathroom exhaust fan that didnt work, the bathroom door was covered in dirt, the basboards in the bathroom corners were filthy, and the shower stall barely drained leaving rings in the tub. The conditions are well reflected in the attached pictures. I will never recommend a stay in this property.
Overall it was bad , never had in my life before.
Room was so dirty, side lamp bulb was flickering, carpet was so dirty, bathroom had a old small shower had, not enough water was coming to take a shower even,
Water was not enough hot to take shower, overall it was so dirty and I had to change hotel immediately and moved in Holiday inn.
Never recommend no one.
The room is nice.
And big, the bed is very comfortable.The bathroom and room was very clean and it's nice and quiet
The bed was comfortable, but the duvet cover had a couple of decent size holes. There were 2 light bulbs out, only 3 towels, 2 adults in room. Carpet was dirty in room AND inside the main hotel area and staircase. There was either coffee or soda splashed on the wall behind refrigerator.