The hotel was clean and the staff was fine. Unfortunately they were having trouble with the fire alarm system as it went off at 2:00 am and again at 5:30 am making for a mostly sleepless night.
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酒店回复: I apologize that you experienced the issue with the alarm system. I can only imagine how disruptive that was to your time. We strive to provide every guest with a clean, comfortable environment. We hope that you will consider us for your future lodging needs.
1.0分
其他
The mattress sunk inward. We told the front desk and asked for an alternative room but they were booked.
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酒店回复: Thank you for sharing your feedback with us. I’m truly sorry to hear that your bed was uncomfortable and that we were unable to offer a room change due to being sold out. I understand how frustrating that must have been, and it’s certainly not the experience we want for our guests. Please know that we’ve noted your concerns and will address them with our team to ensure better comfort moving forward. We appreciate you giving us the opportunity to improve, and we hope to welcome you back for a more restful stay.
5.0分
情侣出游
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Clean rooms and very attentive and super nice at the front desk since they were busy with lots of check in. Never got frustrated or mean. Both employees had smiles on their faces!
3.0分
情侣出游
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For both Sunday morning breakfast experiences, in the past month, has been less than satisfactory. Breakfast is from 7am until 10am. I expect to have coffee and fruit, at the very least at 9am. Coffee is essential to most travelers and should be prepared in advance, especially on Sunday mornings. Very disappointed.
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酒店回复: Thank you for sharing your feedback with us. I’m sorry to hear about your experience with breakfast and that we ran out of coffee during your visit. That’s certainly not the start to the morning we want for our guests. We appreciate you bringing this to our attention, and we’ll be addressing it with our team to ensure it doesn’t happen again. Thank you for giving us the chance to improve.
1.0分
其他
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We missed the cancellation time by 12 hours. I called the hotel to change the date because my son’s move to Cincinnati was postponed. They would not help me at all. I was charged the full amount for the room and had to book another room. I will not stay at a Marriott again!
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酒店回复: Good afternoon William,I apologize that you were inconvenienced by our cancellation policy. I sincerely hope you will give us an opportunity to wow you on your next visit to our area.
5.0分
家庭亲子
All we good, we would stay again, conveniently located to riverben music. Clean and friendly
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酒店回复: Thank you so much for your kind review! We’re thrilled to hear you enjoyed your stay with us. It was a pleasure having you, and we truly appreciate you taking the time to share your experience. We hope to welcome you back again soon!
5.0分
其他
No food 1 hour before breakfast was over. Things ran out and she was not willing to refill
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酒店回复: Thank you so much for your kind review! We’re thrilled to hear you enjoyed your stay with us. It was a pleasure having you, and we truly appreciate you taking the time to share your experience. We hope to welcome you back again soon!
3.0分
其他
the pool was extremely cold
could not enjoy swimming becuase of the temperature
ALSO NO LIGHTS IN THE PARKING LOT - REALLY SCARRY GOING TO AND FROM THE CAR
3.0分
朋友出游
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Beds are not good...old mattresses. Pillows smelled so bad we had to ask for replacements which we got immediately. Lamp between beds did not work and couldn't be fixed. What's wrong with housekeeping??? Nice staff and excellent location. Wil not stay here again.
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酒店回复: I apologize about your experience at our property. I would like to express my sincere apology for your difficult experience.
5.0分
商务出差
Very helpful staff, clean room, convenient location. Breakfast was very good!
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酒店回复: Thank you for the positive review we look forward to your next stay.
The hotel was clean and the staff was fine. Unfortunately they were having trouble with the fire alarm system as it went off at 2:00 am and again at 5:30 am making for a mostly sleepless night.
The mattress sunk inward. We told the front desk and asked for an alternative room but they were booked.
Clean rooms and very attentive and super nice at the front desk since they were busy with lots of check in. Never got frustrated or mean. Both employees had smiles on their faces!
For both Sunday morning breakfast experiences, in the past month, has been less than satisfactory. Breakfast is from 7am until 10am. I expect to have coffee and fruit, at the very least at 9am. Coffee is essential to most travelers and should be prepared in advance, especially on Sunday mornings. Very disappointed.
We missed the cancellation time by 12 hours. I called the hotel to change the date because my son’s move to Cincinnati was postponed. They would not help me at all. I was charged the full amount for the room and had to book another room. I will not stay at a Marriott again!
All we good, we would stay again, conveniently located to riverben music. Clean and friendly
No food 1 hour before breakfast was over. Things ran out and she was not willing to refill
the pool was extremely cold
could not enjoy swimming becuase of the temperature
ALSO NO LIGHTS IN THE PARKING LOT - REALLY SCARRY GOING TO AND FROM THE CAR
Beds are not good...old mattresses. Pillows smelled so bad we had to ask for replacements which we got immediately. Lamp between beds did not work and couldn't be fixed. What's wrong with housekeeping??? Nice staff and excellent location. Wil not stay here again.
Very helpful staff, clean room, convenient location. Breakfast was very good!