酒店回复: Dear Guest,Thank you so much for your wonderful review and for taking the time to share your experience. We are delighted to hear that you found our location convenient and the atmosphere of the hotel to your liking.We are also thrilled to know that our reception team was able to assist you with your damaged luggage and that the takeaway breakfast option was helpful for your early flight. We appreciate your feedback about the portion size, and we will certainly take this into consideration as we continue to improve our services.It was a pleasure having you stay with us, and we look forward to welcoming you again the next time you are in Madrid.Yours sincerely,Andrea FernándezAssistant Front Office Manager
酒店回复: Dear Guest,Wow!! thank you so much for such a beautifully written and heartfelt review!We’re absolutely thrilled to know that your stay at Crowne Plaza Madrid Airport left such a lasting impression. From the warm welcome at reception to the comfort of your room and the peaceful moments watching the sunset, your words truly capture the experience we strive to offer every guest.It’s especially rewarding to hear how much you appreciated the small details, from the fragrance in the lobby to the softness of the bedding. Knowing that you felt at home and even reluctant to leave is the best compliment we could receive.We can’t wait to welcome you back, and we’re honored to be your first choice for your next visit to Madrid! ✨Warmest regards,Andrea FernándezAssistant Front Office Manager
酒店回复: Thank you very much for choosing us for your family trip and for sharing such detailed feedback. We are delighted to know that our facilities, shuttle service, and dining options exceeded your expectations. We look forward to welcoming you again!
5.0分
标准双床房
商务出差
离机场近，窗户密封好，几乎听不到飞机声音，如果可以上楼顶观看飞机降落作为酒店更是一种营销手段
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酒店回复: Dear guest, Thank you very much for sharing with us your last experience in Crowne Plaza Madrid Airport. We are very happy to know that in overall you have had a comfortable and nice stay with us. Your comments are very valuable, and we have taken notes about your suggestions to continue improving our services and facilities. Once again, thank you very much. Yours SincerelyPaula V.Front Office Manager
房间宽敞整洁，地理位置优越距离机场不远，服务热情，问了前台去机场有没有接驳车，服务员询问什么时间需要，最早是早上9：00开始每个小时一班，早班机的还是需要自己打车过去
房间很大，卫生条件也不错。就是周边没有什么吃饭的地方。要走半个多小时，且路还不好走，没车很不方便就是了。
房间满意，酒店档次装修都好，服务也可以。但是机场酒店位置较偏，距机场14公里远，不是我们概念中的机场附近酒店。不要指望酒店的接车服务，我在邮箱中几次咨询，始终没有回复。机场去酒店打车28.6欧元，第二天早晨班车送机场5欧元。酒店远离市区，交通没有堵塞，二十分钟即可到酒店。酒店送机场班车早晨5点始发，一小时一次，提前预约。
离机场很近，交通便利！每小时都有一班班车。总的来说，这家酒店很不错，性价比高。另外，他们还提供长期停车服务。
到保加利亚出差，在马德里中转，这个酒店位置好，离机场近，环境不错，我们其中一个行李箱托运搞坏了，前台非常热心帮忙用胶带粘好！早上赶飞机来不及吃早餐，头天晚上提前反馈酒店，第二天在前台可带走早餐，太方便了，有水有面包有苹果，就是如果分量能再多点就更完美了！谢谢酒店！
西班牙停电也可以入住的酒店 就被温柔的香氛和暖光氛围包裹，前台小姐姐笑着递上欢欢迎饼干，那句“一路辛苦了”听得人心里暖暖的～
房间比图片更惊喜！超大落地窗正对[城市/风景]，傍晚靠在懒人沙发上看日落，连呼吸都跟着慢下来～床品软得像裹着云朵，平时认床的我居然一觉睡到天亮，连空调风声都调得恰到好处，细节控狠狠爱了！
如果硬要说缺点…大概是退房时舍不得走啦！下次来这里，这儿肯定还是我的首选～✨
亲子旅行，超预期的酒店，干净整洁，房间比较大，离机场接送大巴8分钟到达，1楼餐厅味道不错，早餐也很丰盛，火腿和芝士，面包都好吃，满意
离机场近，窗户密封好，几乎听不到飞机声音，如果可以上楼顶观看飞机降落作为酒店更是一种营销手段
因为我一大早就要从马德里出发，所以这家酒店离机场很近，非常适合我。不过，打车去马德里市中心有点贵，大概要30分钟车程，但总比坐公共交通方便多了。我强烈推荐这家酒店，住得很舒服。餐厅员工不怎么友好，也不够细心，但食物摆盘精美，味道也很棒。
本以为国际连锁会比本地酒店好，结果完全反转，入住的时候，前台一个叫M*ria的，脸臭得像刚吃了💩一样，那叫一个丧气，让我们每人填一张A4纸那么大的表格，差不多得把户口详情全写进去了。酒店描述说是在机场附近，开车得15分钟左右，说是有班车，但每人收5欧，还得赶他们的时刻表，如果3个人，叫uber也不到15欧。离店前，一个小姑娘Andria,非常好，给了我免费延长了两小时的离店时间，算是给酒店找回了点服务的分。对了，洗完澡，用完浴巾，发现脸上有根黄色的长发，直接崩溃！