酒店回复: Dear Birthe,Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your room and found our service to be generally excellent.We are, however, very sorry to hear about your experience at breakfast. We understand how frustrating it must have been with the noise, lack of organization at the food stations, and the difficulties in obtaining certain items like bacon. Please rest assured that your comments have been shared with our team to improve the service and ensure a smoother breakfast experience for all our guests in the future.We truly appreciate your understanding regarding our staff and hope to have the opportunity to welcome you back for a more seamless experience.Warm regards,Your Holiday Inn Lübeck Team

酒店回复: Dear Mitchell,thank you for sharing your feedback and for staying with us several times over the past years. We regret that this time your experience was not as positive as before. Our restaurant is closed on Sundays, which unfortunately coincided with your arrival after a long journey.We understand this was inconvenient and will make sure that information about our opening hours is communicated even more clearly in the future.We hope to welcome you again on another occasion and provide you with the comfort and service you value.Best regards,Your Holiday Inn Lübeck Team

酒店回复: Dear David,Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience caused by the room downgrade and the lack of communication and apology on our part. This is not the standard of service we strive to provide.We regret that the rooms did not meet your expectations and that the breakfast experience was chaotic. Your comments are taken very seriously, and we will address these issues with our team to ensure improvements.We appreciate your kind words about our location and hope to have the opportunity to restore your confidence in us in the future.Best regards,Your Holiday Inn Team Lübeck

酒店回复: Dear Kenneth,Thank you for sharing your feedback. We are glad to hear that you would recommend staying with us. We apologize for the issues you experienced with the sauna and the delay in receiving butter and Nutella. Your comments help us improve our service, and we will make sure to address these points.We hope to welcome you back soon for an even better experience.Best regards,Your Holiday Inn Lübeck Team

酒店回复: Dear Martin,Thank you for your feedback. We’re glad you enjoyed the nice room and found the breakfast buffet to offer something for everyone. We also appreciate you noting the pricing details and our family-friendly policy for children.It’s great to hear you appreciated our convenient location close to the center.We hope to welcome you back soon!Best regards,Your Holiday Inn Team Lübeck

酒店回复: Dear Odd-lenard,Thank you very much for your kind words and recommendation! We are thrilled to hear that you enjoyed our peaceful atmosphere, attentive staff, and the breakfast. It’s great that you also made use of the pool, sauna, and gym.We look forward to welcoming you back to Holiday Inn Lübeck soon.Best regards,The Holiday Inn Lübeck Team