酒店回复: Dear Mitchell,thank you for sharing your feedback and for staying with us several times over the past years. We regret that this time your experience was not as positive as before. Our restaurant is closed on Sundays, which unfortunately coincided with your arrival after a long journey.We understand this was inconvenient and will make sure that information about our opening hours is communicated even more clearly in the future.We hope to welcome you again on another occasion and provide you with the comfort and service you value.Best regards,Your Holiday Inn Lübeck Team

酒店回复: Dear David,Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience caused by the room downgrade and the lack of communication and apology on our part. This is not the standard of service we strive to provide.We regret that the rooms did not meet your expectations and that the breakfast experience was chaotic. Your comments are taken very seriously, and we will address these issues with our team to ensure improvements.We appreciate your kind words about our location and hope to have the opportunity to restore your confidence in us in the future.Best regards,Your Holiday Inn Team Lübeck

酒店回复: Dear Martin,Thank you for your feedback. We’re glad you enjoyed the nice room and found the breakfast buffet to offer something for everyone. We also appreciate you noting the pricing details and our family-friendly policy for children.It’s great to hear you appreciated our convenient location close to the center.We hope to welcome you back soon!Best regards,Your Holiday Inn Team Lübeck

酒店回复: Dear Odd-lenard,Thank you very much for your kind words and recommendation! We are thrilled to hear that you enjoyed our peaceful atmosphere, attentive staff, and the breakfast. It’s great that you also made use of the pool, sauna, and gym.We look forward to welcoming you back to Holiday Inn Lübeck soon.Best regards,The Holiday Inn Lübeck Team

酒店回复: Dear Maria,Thank you for sharing your feedback. We’re glad you appreciated our friendly staff, good breakfast, comfortable beds, and convenient location near the old town.We apologize that the pool temperature and dinner buffet did not meet your expectations. Your comments are important to us, and we will work on improving these areas.We hope to welcome you back for a better experience in the future.Best regards,Your Holiday Inn Team Lübeck

酒店回复: Dear Jan,Thank you for your lovely feedback. We’re glad you enjoyed your stay and our hotel’s convenient location near the Altstadt.We appreciate your suggestion regarding the breakfast buffet and will consider adding more typical German products to enhance the experience.We hope to welcome you back soon!Best regards,Your Holiday Inn Team Lübeck

酒店回复: Dear Anne,Thank you for sharing your feedback. We are glad to hear that you enjoyed our central location and the cleanliness of our hotel. We also appreciate your comments regarding the breakfast and will share your notes with our team to ensure improvements are made, especially with the bacon and scrambled eggs.We hope to welcome you back for an even better experience on your next visit.Kind regards,Your Holiday Inn Lübeck Team