酒店回复: Sehr geehrte Frau 227verenae, vielen Dank für Ihren Aufenthalt in unserem Holiday Inn Express Vernal - Dinosaurland und dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. Dass sich unsere Gäste bei uns wohlfühlen, ist uns sehr wichtig. Deswegen nehmen wir Ihre Beanstandungen hinsichtlich Ihres Check-ins und unseres Frühstücks sehr ernst und leiten diese intern an die entsprechenden Abteilungen weiter. Abgesehen von den Unannehmlichkeiten bin ich froh zu hören, dass der Komfort und die Sauberkeit unseres Zimmers Ihren Vorstellungen gerecht wurden. Über einen erneuten Besuch würden wir uns sehr freuen, um Sie von unserer gewohnten Qualität zu überzeugen. Gerne stehen wir Ihnen jederzeit für weitere Anliegen und Wünsche zur Verfügung. Mit freundlichen Grüßen Ben W. Case Manager IHGService
5.0分
其他
The room was pleasant and clean. I did not have a chance to utilize many of the amenities as I was only passing through. The breakfast was acceptable and fresh.
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酒店回复: Thank you for your kind review. I am pleased you enjoyed your stay. Please visit us again any time you are in the area.
5.0分
朋友出游
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The entire town and property are fresh and contemporary. Loved the large bathroom counter and luxurious walk-in shower. This is the only hotel I remember where room temp was where I wanted it, as I arrived!
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酒店回复: Thank you so much for taking the time to review our property. I am so pleased you enjoyed your stay and we look forward to having you stay with us again any time you are in the area.
3.0分
其他
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Mold not what you would expect in a hotel from IHG
It had black mold above the shower. Not what you would expect for a Holiday Inn Express and for the price being at the top end for the area. It shows not all hotels are run to the same level.
Access was nice and the staff was polite, but it the mold made you feel more like you were in a Super 8.
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酒店回复: Thank you for taking the time to review our property. I would like to apologize that we did not meet your expectations and that there was an issue with your bathroom and the mold, rest assured I have taken care of this issue and I would like to thank you for bringing it to my attention.
5.0分
其他
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Delightful
This was the most delightful hotel. On paper, it doesn't seem like it's anything special, but the rooms were super clean and the staff were the most friendly and pleasant hotel staff I've interacted with in a long time. I very much appreciate everyone that works there.
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酒店回复: Thank you so much for taking the time to write this review and share your very kind words. I am so pleased that you found the hotel to be clean but even more that you found the staff friendly and pleasant. I will certainly be sharing your review with my staff.Please come visit us again any time you are in the area.
3.0分
其他
Check in took forever and buying treats forever and declining every card yet we was able to order, a pizza hut order no problem
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酒店回复: Thank you for taking the time to write this review. I do apologize that check in took longer than expected and that we had trouble with your payment.
4.0分
其他
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We had a good stay at the Vernal Holiday Inn Express. They were just finishing a remodel so not all the amenities were available but what they had redone looked great. Breakfast was good but they ran out of coffee and I had to leave before they refilled... it took quite a while. Would certainly recommend for a 1 night layover like we had.
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酒店回复: Thank you for taking the time to review our property. I am happy you enjoyed your stay even with some of the amenities unavailable. I would like to invite you back anytime you are in the area so we may give you the full experience.
3.0分
其他
Stay was ok. pool closed. don’t eat at the Pizza Hut next to the hotel staff smoking in front of hotel and the walls way thin
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酒店回复: Thank you for taking the time to review this property. I apologize that we did not meet your expectations. I will speak with my staff regarding your comments and use them to be better for the future.
5.0分
家庭亲子
The lady who checked us in was very kind! Good nights sleep!
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酒店回复: Thank you so much for reviewing this property. I am so happy the lady who checked you in was kind and you got a good night sleep.
由于隔壁房间的噪音而无法入睡。数据服务的价格太高。我永远不会再回到那里了！我不会向任何人推荐这家酒店。非常失望！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！ ！
+ 房间宽敞干净 - 入住办理态度非常恶劣，冻结信用卡的罚款更是离谱。之后，她解释说由于疫情原因，酒店不再提供客房送餐服务。我们在其他酒店也遇到过这种情况——显然是预算削减了服务！房间也很老旧，隔音效果几乎为零。早餐糟糕透顶；每一片吐司都用自封塑料袋包装。想象一下餐具和杯子上堆积如山的塑料垃圾——我绝对无法接受。而且，早餐也只是最基本的。这家酒店性价比极低，但也许他们得支付这些塑料垃圾的费用吧！ :-( 差评
The room was pleasant and clean. I did not have a chance to utilize many of the amenities as I was only passing through. The breakfast was acceptable and fresh.
The entire town and property are fresh and contemporary. Loved the large bathroom counter and luxurious walk-in shower. This is the only hotel I remember where room temp was where I wanted it, as I arrived!
Mold not what you would expect in a hotel from IHG
It had black mold above the shower. Not what you would expect for a Holiday Inn Express and for the price being at the top end for the area. It shows not all hotels are run to the same level.
Access was nice and the staff was polite, but it the mold made you feel more like you were in a Super 8.
Delightful
This was the most delightful hotel. On paper, it doesn't seem like it's anything special, but the rooms were super clean and the staff were the most friendly and pleasant hotel staff I've interacted with in a long time. I very much appreciate everyone that works there.
Check in took forever and buying treats forever and declining every card yet we was able to order, a pizza hut order no problem
We had a good stay at the Vernal Holiday Inn Express. They were just finishing a remodel so not all the amenities were available but what they had redone looked great. Breakfast was good but they ran out of coffee and I had to leave before they refilled... it took quite a while. Would certainly recommend for a 1 night layover like we had.
Stay was ok. pool closed. don’t eat at the Pizza Hut next to the hotel staff smoking in front of hotel and the walls way thin
The lady who checked us in was very kind! Good nights sleep!