酒店回复: 尊敬的客人， 非常感谢您对我们上次入住的好评！ 我和我的同事们很高兴收到这一礼物。 我们将非常高兴地欢迎您再次回来。 亲切的问候， Franck Fleury，总经理

酒店回复: 尊敬的奥斯瓦尔德： 感谢您在近期入住洛桑瑞享酒店后抽出时间分享您的反馈。 我很高兴得知，我们酒店地理位置优越，靠近湖边和公共交通，客房舒适，包括通风系统和私人阳台，都为您的入住体验增色不少。我们也很高兴得知洛桑交通卡为您的入住体验增值。 我们希望很快能再次欢迎您，再次在湖边享受愉快的住宿体验。 此致， Franck Fleury， 总经理

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Mövenpick Hotel Lausanne.While I am pleased to read that you enjoyed our ideal location by the lake, I am truly sorry if the size or facilities of the deluxe lake view room did not fully meet your expectations. I am also glad you had the opportunity to experience the comfort of our renovated Premium rooms, though I regret that the view from that room did not meet your hopes.For a future stay, please do not hesitate to contact us directly. We would be happy to assist in assigning you a Premium room with a clearer view, or explore the best available options to suit your preferences.We hope to have the pleasure of welcoming you again soon for an even more enjoyable stay.Best regards,Franck FleuryGeneral Manager

酒店回复: 亲爱的 Adios2547， 非常感谢您在入住洛桑瑞享酒店后分享您的宝贵反馈。 我很高兴我们的设施为您带来舒适的入住体验，尤其感谢我们团队的热情款待和专业精神，让您拥有难忘的体验。非常感谢您特别提到 Natthaphong，我会亲自将您的赞美转达给他，我相信他一定会被您的赞美所激励。 我们期待着很快再次欢迎您，在湖畔再次享受愉快的住宿。 此致， Franck Fleury 总经理

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us.I am sorry to hear that some aspects of your experience did not fully meet your expectations. I would like to reassure you that our hotel is surrounded by several restaurants offering different cuisines all within a short walking distance, and that we welcome all types of travellers, whether staying for leisure or business.Regarding the dental kit, it is indeed available upon request at reception. As part of our environmental approach, we do not place all amenities directly in the room, but our team is always happy to provide anything you may need during your stay.We hope to have the opportunity to offer you a more satisfying experience in the future.Best regards,Franck Fleury, General Manager

酒店回复: Dear Valued Guest,Thank you very much for your kind recommendation and for taking the time to share your experience. We are delighted to read that you enjoyed the beauty of the lake and the stunning sunrises and sunsets during your stay. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another memorable stay by the lake.Best regards, Franck Fleury,General Manager

酒店回复: Dear Anonymous User,Thank you for taking the time to tell us about your recent visit at the Mövenpick Hotel Lausanne. I am truly sorry if some aspects of your stay did not meet your expectations and negatively impacted your overall experience; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. In order to understand better the situation and provide you with a better follow up, could you please give us some more details about your reservations details? We could then implement the corrective measures to fix this matter, as well as strengthen our internal trainings to avoid future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franck Fleury, General Manager

酒店回复: 尊敬的客人，感谢您花时间告诉我们您最近在洛桑瑞享酒店 (Mövenpick Hotel Lausanne) 的体验。我明白您的入住体验未能达到您的期望；请允许我表达最诚挚的歉意。在瑞享酒店，我们努力为每位客户提供卓越的服务体验；因此，您的反馈对我们非常重要。再次感谢您分享您的顾虑，我们希望您能给我们机会在不久的将来为您提供更好的服务。诚挚的，Franck Fleury，总经理。

酒店回复: 尊敬的客人， 非常感谢您对我们上次入住的好评！ 我和我的同事们很高兴收到这一礼物。 我们将非常高兴地欢迎您再次回来。 亲切的问候， Franck Fleury，总经理

酒店回复: 尊敬的客人，感谢您花时间告诉我们您最近在洛桑瑞享酒店 (Mövenpick Hotel Lausanne) 的体验。我明白您的入住体验未能达到您的期望；请允许我表达最诚挚的歉意。在瑞享酒店，我们努力为每位客户提供卓越的服务体验；因此，您的反馈对我们非常重要。再次感谢您分享您的顾虑，我们希望您能给我们机会在不久的将来为您提供更好的服务。诚挚的，Franck Fleury，总经理。