酒店回复: We are so glad you enjoyed your stay with us at the Baymont. We appreciate your feedback and hope to see you stay with us again.
4.0分
其他
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Staff was excellent, very sweet and kind! Room was clean, bed was comfortable! Kids loved the indoor pool. Close to food and gas. Shower pressure was awesome! Only downfall was the limited breakfast.
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酒店回复: Thank you so much for sharing your feedback! We’re delighted to hear that you enjoyed your stay with us — from our friendly staff and comfortable rooms to the indoor pool and convenient location. It’s wonderful to know your family had a great time.We also appreciate your note about the limited breakfast. Your feedback helps us identify where we can improve, and we’ll certainly take this into consideration as we look for ways to enhance our morning offerings.Thank you again for staying with us. We hope to welcome you and your family back soon!
2.0分
其他
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Got in late, the lady at the front desk was polite and friendly. I had inquired about the gym and was informed that it had not been reopened since Covid. Made my way down the hall and the smell of pot was strong but it didn’t overly bother me. Got into the room, everything was clean for the most part. The only thing I noticed that was off was the smoke detector. It’s hanging off the wall and has tissues shoved in random places. My neighbors are either 100% deaf or extremely hard of hearing. They had the tv set to 80 or so it sounded like. I could hear what they were watching over my own tv and ac. I shoved a towel under the shared door to try and muffle some but it didn’t help. Made it to about 12:30am and couldn’t take it anymore. I made my way to the front desk and ask the gentlemen who took over to either move me to another room or to get them to cut it down. He called the room and asked them to turn it down. I thanked him and made my way back to my room. They indeed turned it down but only to 50. So instead of walking back up to the office I shoved tissues into my ears, cranked up the ac and covered my head in a pillow to try and muffle the noise.
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酒店回复: Thank you for taking the time to share your experience with us. While we’re glad to hear that our front desk team was welcoming and helpful, we’re truly sorry that several aspects of your stay fell short of expectations.The issues you described — from the hallway odor to the condition of the smoke detector — are absolutely not reflective of the standards we strive to maintain. We appreciate you bringing the smoke detector to our attention, as safety concerns are something we take very seriously and will address immediately.We’re also sorry to hear about the noise disruption from neighboring guests. We understand how frustrating it can be when you’re unable to rest, especially late at night. While our staff did attempt to intervene, it’s clear that the solution did not go far enough to ensure your comfort, and for that we sincerely apologize.Your feedback is incredibly valuable, and we will be reviewing these concerns with our team to prevent similar issues in the future.Thank you again for sharing your experience, and we hope to have the chance to provide you with a much better stay in the future.
5.0分
商务出差
The staff was friendly and helpful. The room was nice sized and clean--the bed was very comfortable.
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酒店回复: Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay and found our staff welcoming and the room comfortable. We hope to have the pleasure of hosting you again soon!
5.0分
家庭亲子
Rooms were clean. We felt safe during our stay. All the Staff I encountered were professional and nice.
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酒店回复: Thank you so much for your perfect 10 out of 10 rating! We're thrilled to hear that you enjoyed a clean, safe, and welcoming stay with us. It's wonderful to know our staff made a positive impression — we'll be sure to pass along your kind words. We look forward to welcoming you back again soon!
4.0分
其他
Kinda upset about the breakfast situation, it should be a better breakfast selection
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酒店回复: I’m sorry to hear that the breakfast selection wasn’t what you expected. We appreciate your feedback and will review our options to see how we can improve.
1.0分
其他
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I reserved a king suite for my self and my handicapped daughter. When we got there we were told it was in the second floor and there was no elevator. They changed it room to a regular room and didn't adjust the cost.
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酒店回复: Thank you for bringing this to our attention. I sincerely apologize for the inconvenience you and your daughter experienced during your recent stay with us.We understand how important accessible accommodations are, and I’m truly sorry that the room you reserved was not suitable upon arrival and that you were not informed in advance about the lack of elevator access to the King Suite. This should have been clearly communicated, and we regret the oversight.Additionally, I apologize that the cost of your stay was not adjusted after the change to a regular room. That does not reflect the level of service we strive to provide.I would like to make this right. However, due to this being a pre-paid reservation we are still waiting to hear from the booking site on the cost adjustment.Your feedback is invaluable, and we are taking steps to ensure this situation is not repeated for future guests. Thank you again for your patience and understanding.
4.0分
其他
The room was fine but the included breakfast was minimal at best. Boiled eggs and raisin bread just doesn’t cut it for breakfast.
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酒店回复: Thank you for your feedback. We are glad you enjoyed the room, and I will send your comments about breakfast to upper management.
房间很棒，又大又宽敞。浴室有点小，但很干净。他们有一个恒温室内游泳池。
佐治亚州拉格兰奇的 Baymont
1. 没有健身房，网站上说有。现在他们有健身房，你可以去他们有协议的场外健身房，但我想在场内
2. 没有真正的早餐服务。麦片和热煮鸡蛋不是欧陆式早餐。
优秀的酒店
Staff was excellent, very sweet and kind! Room was clean, bed was comfortable! Kids loved the indoor pool. Close to food and gas. Shower pressure was awesome! Only downfall was the limited breakfast.
Got in late, the lady at the front desk was polite and friendly. I had inquired about the gym and was informed that it had not been reopened since Covid. Made my way down the hall and the smell of pot was strong but it didn’t overly bother me. Got into the room, everything was clean for the most part. The only thing I noticed that was off was the smoke detector. It’s hanging off the wall and has tissues shoved in random places. My neighbors are either 100% deaf or extremely hard of hearing. They had the tv set to 80 or so it sounded like. I could hear what they were watching over my own tv and ac. I shoved a towel under the shared door to try and muffle some but it didn’t help. Made it to about 12:30am and couldn’t take it anymore. I made my way to the front desk and ask the gentlemen who took over to either move me to another room or to get them to cut it down. He called the room and asked them to turn it down. I thanked him and made my way back to my room. They indeed turned it down but only to 50. So instead of walking back up to the office I shoved tissues into my ears, cranked up the ac and covered my head in a pillow to try and muffle the noise.
The staff was friendly and helpful. The room was nice sized and clean--the bed was very comfortable.
Rooms were clean. We felt safe during our stay. All the Staff I encountered were professional and nice.
Kinda upset about the breakfast situation, it should be a better breakfast selection
I reserved a king suite for my self and my handicapped daughter. When we got there we were told it was in the second floor and there was no elevator. They changed it room to a regular room and didn't adjust the cost.
The room was fine but the included breakfast was minimal at best. Boiled eggs and raisin bread just doesn’t cut it for breakfast.