酒店回复: We are glad that you were happy with the price and our breakfast. We are sorry that you felt the property felt old. We certainly could have gotten you a more suitable room if the carpet had an odor and the bed seemed dirty. We do apologize for this! We want all of our guests to have a pleasant stay. We are sorry that we did not deliver that to you with this visit. We would love another opportunity to provide you with an exceptional stay should you return to the Lafayette area.
酒店回复: I'm so sorry to learn that you felt the hotel is run down and not clean. I am also sorry if the front desk person at night was rude. I will certainly be addressing this with the staff. We strive to offer a clean and friendly stay to all of our guests. I am truly sorry that we did not deliver that to you with this stay. I appreciate this feedback. I will be sharing your comments with the staff as we continue to train and make improvements.
5.0分
其他
原文
翻译提供方：Google
美好的
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酒店回复: Thank you for staying with us. We appreciate your business and hope to see you again.
2.0分
其他
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The Staff was absolutely delightful, but the room was extremely rough.
1 of the 5ish towels didnt have stains on it, the maitress wasn't clean and our door to the room seemed held on by a screw. I woke up with. a few bites on my arms and ear. While we checked for bed bugs and didnt see any super evidence of them...I really think the property could use some improvements.
Again, staff was lovely.
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酒店回复: We appreciate your taking the time to share your thoughts about your recent stay with us. We're glad to hear that you found the staff to be delightfulWe're sorry to learn that the condition of the room door and towels were not up to your expectations. Your feedback is valuable to us and we will certainly bring this to the attention of the hotel maintenance and housekeeping team for their review and necessary action.
3.0分
其他
Hotel is old and worn. It was clean but definitely had an unpleasant smell - smelly drains, smelly ptac unit, etc.
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酒店回复: We are truly sorry to hear about the outdated room and the issues with unpleasant smells during your stay. It's clear that we fell short of meeting your expectations, and for that, we apologize. Your comments are concerning, and we will investigate this matter further to ensure the safety and comfort of our guests.At Choice Hotels, we strive to provide an enjoyable and memorable experience for all of our guests, and we take your feedback to heart. We will share your comments with the appropriate teams to address these concerns and make necessary improvements.We do hope for another opportunity to provide you with a better experience.
5.0分
其他
Check in was great, such a helpful young lady at the desk. Things were clean and the pool was the perfect temp.
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酒店回复: Thank you for sharing your recent experience with us. We are so glad that you had a great check-in. We are also happy to know that everything was clean and that you were able to enjoy our pool. We do hope to see you again.
非常不错，临时退了一天酒店也很痛快答应了
这是一家物有所值的酒店，地理位置也很方便。
赶上大学开学季 酒店很难预定 要提前看时间
下午值班的服务员非常友善，理解我们 4 号以后才到，并迅速为我们准备了第三张床没有的额外床上用品。时间快进到第二天晚上，我的两个孩子洗澡后，我们接到房间电话，说我们太吵了，“把地板弄坏了”，导致房间下方进水。当我与工作人员对质以证明这一点时，他们给我看了一段视频，视频显示水从二楼我的浴缸下方涌出。我告诉他们，一个 3 岁和一个 7 岁的孩子不会弄坏地板，如果这个浴缸结构不安全并且像视频显示的那样下面漏水，我们需要一个没有管道问题的新房间，他们告诉我“现在没关系了，我们不会向你收费，没关系，你只要把声音调小一点就行了”。而且，到处都是蚂蚁。
酒店的价格和早餐都很棒，员工也很友好。但是，整个酒店感觉很旧——地毯有异味，床也很脏，所以我不得不换床单。
非常不干净，而且破旧不堪，外面看起来很漂亮，但里面一点也不干净，前台晚上很粗鲁，但早上肯定很多，而且早餐一点也不好
美好的
The Staff was absolutely delightful, but the room was extremely rough.
1 of the 5ish towels didnt have stains on it, the maitress wasn't clean and our door to the room seemed held on by a screw. I woke up with. a few bites on my arms and ear. While we checked for bed bugs and didnt see any super evidence of them...I really think the property could use some improvements.
Again, staff was lovely.
Hotel is old and worn. It was clean but definitely had an unpleasant smell - smelly drains, smelly ptac unit, etc.
Check in was great, such a helpful young lady at the desk. Things were clean and the pool was the perfect temp.