酒店回复: Hello Iris, We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. We take cleanliness very seriously and will address this with our housekeeping team. Your comments will help us improve our services for future guests.
2.0分
其他
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Staff lacked in communication. ******* posted rooms that weren't available. All towels looked stained and filthy. I asked for King bed and was given a two bed, and to just deal with it because it was all they had. I'm disappointed with this experience, I usually have decent ones.
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酒店回复: Hello Tiovon,Thank you for sharing your feedback regarding your recent stay. We value guest experiences and will use your comments to review our communication processes and room availability with third-party platforms. Your concerns about cleanliness and room allocation have been noted for our team's consideration. We strive to meet the expectations of all our guests and appreciate your input. Thank you for letting us know.
1.0分
商务出差
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The room was rough. The bathroom had major black mold on the ceiling and on the base of the railings. The shelf that was supposed to hold the towels was broken and falling off the wall. The bathroom was dirty and had hair all over the bathtub and toilet had blue stuff all over the seat. The room smelled of chewing tobacco and mushiness from what I’m guessing was mold. The pillowcases didn’t appear to be changed and had a blood stain from someone who probably had a bloody nose. Would never go back.
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酒店回复: Hello Anthony,Thank you for sharing your feedback regarding your recent stay. We take cleanliness and maintenance very seriously and your concerns will be communicated to the appropriate department for further review. We appreciate you bringing this to our attention. Your experience is important to us and will help us to improve for future guests.
3.0分
其他
Shower faucet broken. Hair dryer did not work. Bed is comfortable, convenient location for a one-night stay close to highway.
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酒店回复: Hello Sharon,Thank you for sharing your feedback. We’re glad to hear you found the bed comfortable and appreciated the convenient location. We value all guest comments as they help us enhance our services. Should you wish to discuss your experience further, please feel free to reach out to management directly. We hope you consider staying with us again in the future for an improved experience.
4.0分
家庭亲子
Parking lot is in poor condition. Clean comfortable room. Most breakfast already gone when we came down.
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酒店回复: Hello Linda,Thank you for your feedback regarding your recent stay. We are glad to hear you found your room clean and comfortable, but we appreciate your comments about the parking lot and breakfast availability. Your insights will be shared with our team as we continuously work to enhance our guests’ experiences. We hope you had a safe journey home and that you will consider staying with us again in the future.
1.0分
情侣出游
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Dirty, Unsafe, and Poorly Maintained
The moment I walked into the room, I was hit with a strong smell of cigarettes. The whole room stank, and even the bath towels smelled like smoke.
Then I saw a bug crawling on top of the pillow. I couldn’t believe it. I refused to use that pillow — it was absolutely disgusting. When I looked closer, the pillowcase was yellowed and dirty, and the bed itself looked unclean.
The bathroom was also terrible. The toilet was so filthy that we had to clean it ourselves before using it, and there were long hairs all over the floor. A used hand towel was hanging over the shower curtain — who knows who left it there. The other hand towels had stains and looked unsanitary. Everything felt unhygienic and poorly maintained.
To make things worse, the exit door to the outside had a broken lock, meaning anyone could walk into the building without a key card. It felt very unsafe to stay there.
I’ve been traveling across the United States and have stayed in many hotels around this price range, but this one is by far the worst. The condition, cleanliness, and security of this hotel do not match the price at all.
I also saw other reviews saying the breakfast was so poor — and yes, it really was. But honestly, before worrying about breakfast, they should focus on cleaning the rooms properly and improving hygiene standards first. Totally disappointing and unacceptable.
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酒店回复: Hello Keisuke,Thank you for sharing your feedback regarding your recent stay. We take cleanliness and safety very seriously and are disappointed to hear about your experience. Your comments will be reviewed with our team to ensure that we address these concerns effectively. We appreciate your input, as it helps us strive for improvement in all areas of our services. We hope you find more enjoyable accommodations in your future travels.
3.0分
其他
Bed was noisy and way too soft. No facial tissue in the room. End door to outside on first level did not lock. Breakfast nearly non-existent.
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酒店回复: Hello David,Thank you for sharing your feedback. We're sorry to hear that your stay did not meet your expectations regarding the bed comfort, room amenities, and breakfast options. We appreciate your comments about the door security and will pass your observations on to the appropriate department for their review. Your insights are valuable in helping us maintain our standards and improve for future guests. Please feel free to reach out to management with any further concerns.
1.0分
其他
Breakfast was very poor quality. Not even a glass of juice.
No ice machine. Stained towels amd sheets.
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酒店回复: Hello Toby,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the breakfast quality and the amenities available to our guests. We strive to improve our services and will take your insights into consideration for future improvements. Your experience is important to us, and we value all guest input as we continue to enhance our facilities.
2.0分
商务出差
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It takes a LOT for me to write a poor review.
The staff were pleasant when they were at the front desk, which was rarely. The room itself was fairly outdated and had an unclean presence. The bathroom was leaking and dripping constantly, and had a general appearance of dirtiness. The area around the hotel was filled with several other hotels and a landing spot for overnight workers and people hanging around the doors into the late hours of the night. But the WORST part of this hotel, was the breakfast. This was NOT a breakfast. They had one plate of wrapped packaged muffins, and a coffee set up. The waffle maker was half broken. There was NO creamer, NONE. Only a half and half bottle in the fridge, which was luke warm. We couldn't eat anything there.
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酒店回复: Hello Amanda,Thank you for sharing your feedback. We appreciate your comments regarding the staff's pleasantness and the room conditions you experienced. Your concerns about cleanliness and breakfast offerings are important to us, and we take them seriously as we continuously seek ways to enhance our guest experience. While we strive to create a welcoming environment, we recognize that your stay did not meet your expectations. Your insights will be shared with the appropriate management team for further consideration.
我们预订了一间带沙发的房间。被告知只有二楼有这种房型，但因为我带着宠物（预订时已告知），而且我们的房间需要是木地板，所以我们只能住一楼，这样就没沙发了。我解释了需要沙发的原因以及我们入住时间较长，但还是被拒绝了。我在网站上看到有些木地板的房间里有沙发，所以有点困惑，但也就算了。
入住房间后，我发现家具磨损严重，座位也很稀少。床吱吱作响，摇摇晃晃，但我们还是凑合住了。网站上宣传有室内游泳池，但显然它坏了，这一点在网站上没有提及。我原本打算让我的孙子孙女们去游泳，我自己也想泡泡热水浴。
网站上还宣传提供热早餐。结果我们只喝到了淡咖啡和冷麦片。有时会有小包装的松饼。这可不叫热早餐。员工们都非常友好，在旅馆的条件下他们已经尽力提供帮助了。
我们遛狗的时候，不得不小心翼翼，生怕它踩到碎玻璃或啤酒罐。我们几乎可以肯定，如果再多探索一下，可能还会发现针头，到处都是购物车，而且很确定垃圾桶周围住着无家可归的人。我们来自托皮卡，这次是回来参加孙子音乐会的。我们对那个区域很熟悉，所以看到它如此混乱感到很惊讶。本以为对于那个街区来说，这家汽车旅馆应该会维护得更好。
浴室和其他地方都有很多灰尘，这是一间 4 人间的房间，浴室里只有 2 条毛巾，床单上满是污渍。
Staff lacked in communication. ******* posted rooms that weren't available. All towels looked stained and filthy. I asked for King bed and was given a two bed, and to just deal with it because it was all they had. I'm disappointed with this experience, I usually have decent ones.
The room was rough. The bathroom had major black mold on the ceiling and on the base of the railings. The shelf that was supposed to hold the towels was broken and falling off the wall. The bathroom was dirty and had hair all over the bathtub and toilet had blue stuff all over the seat. The room smelled of chewing tobacco and mushiness from what I’m guessing was mold. The pillowcases didn’t appear to be changed and had a blood stain from someone who probably had a bloody nose. Would never go back.
Shower faucet broken. Hair dryer did not work. Bed is comfortable, convenient location for a one-night stay close to highway.
Parking lot is in poor condition. Clean comfortable room. Most breakfast already gone when we came down.
Dirty, Unsafe, and Poorly Maintained
The moment I walked into the room, I was hit with a strong smell of cigarettes. The whole room stank, and even the bath towels smelled like smoke.
Then I saw a bug crawling on top of the pillow. I couldn’t believe it. I refused to use that pillow — it was absolutely disgusting. When I looked closer, the pillowcase was yellowed and dirty, and the bed itself looked unclean.
The bathroom was also terrible. The toilet was so filthy that we had to clean it ourselves before using it, and there were long hairs all over the floor. A used hand towel was hanging over the shower curtain — who knows who left it there. The other hand towels had stains and looked unsanitary. Everything felt unhygienic and poorly maintained.
To make things worse, the exit door to the outside had a broken lock, meaning anyone could walk into the building without a key card. It felt very unsafe to stay there.
I’ve been traveling across the United States and have stayed in many hotels around this price range, but this one is by far the worst. The condition, cleanliness, and security of this hotel do not match the price at all.
I also saw other reviews saying the breakfast was so poor — and yes, it really was. But honestly, before worrying about breakfast, they should focus on cleaning the rooms properly and improving hygiene standards first. Totally disappointing and unacceptable.
Bed was noisy and way too soft. No facial tissue in the room. End door to outside on first level did not lock. Breakfast nearly non-existent.
Breakfast was very poor quality. Not even a glass of juice.
No ice machine. Stained towels amd sheets.
It takes a LOT for me to write a poor review.
The staff were pleasant when they were at the front desk, which was rarely. The room itself was fairly outdated and had an unclean presence. The bathroom was leaking and dripping constantly, and had a general appearance of dirtiness. The area around the hotel was filled with several other hotels and a landing spot for overnight workers and people hanging around the doors into the late hours of the night. But the WORST part of this hotel, was the breakfast. This was NOT a breakfast. They had one plate of wrapped packaged muffins, and a coffee set up. The waffle maker was half broken. There was NO creamer, NONE. Only a half and half bottle in the fridge, which was luke warm. We couldn't eat anything there.