酒店回复: Hello Iris, We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. We take cleanliness very seriously and will address this with our housekeeping team. Your comments will help us improve our services for future guests.
3.0分
其他
Bed was noisy and way too soft. No facial tissue in the room. End door to outside on first level did not lock. Breakfast nearly non-existent.
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酒店回复: Hello David,Thank you for sharing your feedback. We're sorry to hear that your stay did not meet your expectations regarding the bed comfort, room amenities, and breakfast options. We appreciate your comments about the door security and will pass your observations on to the appropriate department for their review. Your insights are valuable in helping us maintain our standards and improve for future guests. Please feel free to reach out to management with any further concerns.
2.0分
商务出差
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It takes a LOT for me to write a poor review.
The staff were pleasant when they were at the front desk, which was rarely. The room itself was fairly outdated and had an unclean presence. The bathroom was leaking and dripping constantly, and had a general appearance of dirtiness. The area around the hotel was filled with several other hotels and a landing spot for overnight workers and people hanging around the doors into the late hours of the night. But the WORST part of this hotel, was the breakfast. This was NOT a breakfast. They had one plate of wrapped packaged muffins, and a coffee set up. The waffle maker was half broken. There was NO creamer, NONE. Only a half and half bottle in the fridge, which was luke warm. We couldn't eat anything there.
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酒店回复: Hello Amanda,Thank you for sharing your feedback. We appreciate your comments regarding the staff's pleasantness and the room conditions you experienced. Your concerns about cleanliness and breakfast offerings are important to us, and we take them seriously as we continuously seek ways to enhance our guest experience. While we strive to create a welcoming environment, we recognize that your stay did not meet your expectations. Your insights will be shared with the appropriate management team for further consideration.
2.0分
商务出差
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No water or drinks at breakfast. Only one waffle maker and a few muffins and that’s it. It’s sad how dirty the facilities and rooms are. For what we paid we should have gotten at least water or no makeup spots on sheet. Room had a smell. Well at least the pull out bed wasn’t full of food. Had good hot water showers and toilet were clean
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酒店回复: Hello Melinda,Thank you for your feedback regarding your recent stay. We appreciate your comments about the breakfast offerings and cleanliness, as they are important to us. It’s good to know that you enjoyed the hot water showers and found the toilet clean. Your observations will help us evaluate and enhance our services moving forward. We hope you will consider staying with us again in the future.
3.0分
其他
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The property address is not correct. It is not on Wanamaker Drive, it is actually on SW Westport Drive. I drove past it twice.
The breakfast area is not well monitored. There is nothing more than one waffle maker and a toaster and bread. There is no jelly, jam, or honey for the bread. No low sugar syrup for the waffles. Coffee frequently ran out.
The bathroom had no hair conditioner, and the hair dryer was gone. The only ice maker was out of service.
Pluses would include: (1) Price, it was reasonable enough to make the problems acceptable {just glad my wife wasn't along on this trip}. (2)The room was clean, (3) the staff were courteous, although the front desk was not always manned.
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酒店回复: Hello John C,Thank you for your feedback. We appreciate you taking the time to share your experience regarding the property address, breakfast area, and amenities in your room. Your input is valuable as it helps us understand areas we can improve, such as offering better breakfast options and ensuring all facilities are functioning properly. We're glad to hear you found the price reasonable, the room clean, and the staff courteous. Your comments will be shared with the management team for their review.
2.0分
其他
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It is very run down. Ice machine didn't work. Pool was closed. Upholstered chair in the room was stained. Breakfast was a joke. Not even any fruit. peeling paint and drywall. One of the worst places we've ever stayed.
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酒店回复: Hello Patti, Thank you for sharing your feedback. We are committed to enhancing our guests' experiences and take your observations seriously. Your comments regarding the facilities and services will be forwarded to the management team for further review. We appreciate your input as it helps us in our ongoing efforts to improve. Safe travels on your future journeys.
3.0分
其他
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Price is right
The room was clean, the staff was nice and the price was right. The parking lot is in need of repair, screens on windows need to be replaced and the outside needs attention with landscaping. The pool looked fine but was closed and the breakfast consisted of waffles, toast, cereal milk and coffee. The lobby has a distinct incense smell. Overall was fine for a quick trip to Topeka and a place to spend the night.
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酒店回复: Dear Guest,Thank you for sharing your feedback about your recent stay. We’re glad to hear you found the room clean and the staff welcoming. Your comments regarding the parking lot, window screens, and landscaping have been noted for future consideration. We appreciate your insights on breakfast and the lobby ambiance as well. We strive to continually enhance our guest experience and hope to welcome you back on your next trip to Topeka.
4.0分
其他
Room was clean but could have used a box of facial tissue and the curtains were in tatters.
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酒店回复: Hello David, Thank you for your feedback regarding your recent stay. We appreciate your comments about the cleanliness of the room and will certainly share your suggestions for additional amenities and curtain maintenance with our facilities team. Your input is valuable as we strive to enhance our guest experiences. We hope to welcome you back in the future for an improved stay.
1.0分
家庭亲子
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No pool or hot tub to use, apparently they are shutting it down for good. The room was extremely outdated and gross. Breakfast was a joke, there was old cereal and a waffle maker w nothing to drink- not even water or juice. Don’t go here!
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酒店回复: Hello Amie, Thank you for taking the time to share your feedback. We understand how important amenities and breakfast options are for our guests. While we continuously evaluate our offerings, we appreciate your input on the areas you've highlighted. Your comments are taken seriously, and they will be shared with management for further consideration. We hope you find accommodations in the future that better meet your expectations.
我们预订了一间带沙发的房间。被告知只有二楼有这种房型，但因为我带着宠物（预订时已告知），而且我们的房间需要是木地板，所以我们只能住一楼，这样就没沙发了。我解释了需要沙发的原因以及我们入住时间较长，但还是被拒绝了。我在网站上看到有些木地板的房间里有沙发，所以有点困惑，但也就算了。
入住房间后，我发现家具磨损严重，座位也很稀少。床吱吱作响，摇摇晃晃，但我们还是凑合住了。网站上宣传有室内游泳池，但显然它坏了，这一点在网站上没有提及。我原本打算让我的孙子孙女们去游泳，我自己也想泡泡热水浴。
网站上还宣传提供热早餐。结果我们只喝到了淡咖啡和冷麦片。有时会有小包装的松饼。这可不叫热早餐。员工们都非常友好，在旅馆的条件下他们已经尽力提供帮助了。
我们遛狗的时候，不得不小心翼翼，生怕它踩到碎玻璃或啤酒罐。我们几乎可以肯定，如果再多探索一下，可能还会发现针头，到处都是购物车，而且很确定垃圾桶周围住着无家可归的人。我们来自托皮卡，这次是回来参加孙子音乐会的。我们对那个区域很熟悉，所以看到它如此混乱感到很惊讶。本以为对于那个街区来说，这家汽车旅馆应该会维护得更好。
浴室和其他地方都有很多灰尘，这是一间 4 人间的房间，浴室里只有 2 条毛巾，床单上满是污渍。
Bed was noisy and way too soft. No facial tissue in the room. End door to outside on first level did not lock. Breakfast nearly non-existent.
It takes a LOT for me to write a poor review.
The staff were pleasant when they were at the front desk, which was rarely. The room itself was fairly outdated and had an unclean presence. The bathroom was leaking and dripping constantly, and had a general appearance of dirtiness. The area around the hotel was filled with several other hotels and a landing spot for overnight workers and people hanging around the doors into the late hours of the night. But the WORST part of this hotel, was the breakfast. This was NOT a breakfast. They had one plate of wrapped packaged muffins, and a coffee set up. The waffle maker was half broken. There was NO creamer, NONE. Only a half and half bottle in the fridge, which was luke warm. We couldn't eat anything there.
No water or drinks at breakfast. Only one waffle maker and a few muffins and that’s it. It’s sad how dirty the facilities and rooms are. For what we paid we should have gotten at least water or no makeup spots on sheet. Room had a smell. Well at least the pull out bed wasn’t full of food. Had good hot water showers and toilet were clean
The property address is not correct. It is not on Wanamaker Drive, it is actually on SW Westport Drive. I drove past it twice.
The breakfast area is not well monitored. There is nothing more than one waffle maker and a toaster and bread. There is no jelly, jam, or honey for the bread. No low sugar syrup for the waffles. Coffee frequently ran out.
The bathroom had no hair conditioner, and the hair dryer was gone. The only ice maker was out of service.
Pluses would include: (1) Price, it was reasonable enough to make the problems acceptable {just glad my wife wasn't along on this trip}. (2)The room was clean, (3) the staff were courteous, although the front desk was not always manned.
It is very run down. Ice machine didn't work. Pool was closed. Upholstered chair in the room was stained. Breakfast was a joke. Not even any fruit. peeling paint and drywall. One of the worst places we've ever stayed.
Price is right
The room was clean, the staff was nice and the price was right. The parking lot is in need of repair, screens on windows need to be replaced and the outside needs attention with landscaping. The pool looked fine but was closed and the breakfast consisted of waffles, toast, cereal milk and coffee. The lobby has a distinct incense smell. Overall was fine for a quick trip to Topeka and a place to spend the night.
Room was clean but could have used a box of facial tissue and the curtains were in tatters.
No pool or hot tub to use, apparently they are shutting it down for good. The room was extremely outdated and gross. Breakfast was a joke, there was old cereal and a waffle maker w nothing to drink- not even water or juice. Don’t go here!