No fringe inexpensive motel, which was courteous, clean, comfortable bed, and nice bathroom facilities. Will come again.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Georgetown, KY. We are delighted to hear that you found our motel clean, comfortable, and courteous, and that you appreciated our bathroom facilities. It's wonderful to know that you plan to visit us again.We hope to continue to provide great experiences for you. Thank you for choosing Red Roof. We hope to see you again soon.Sincerely,ReyRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
The Red Roof Inn Georgetown was fine. It was as advertised and what you would expect for the price.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof Inn Georgetown, KY. It's good to know that your stay met your expectations, especially considering the price point. We strive to provide clean and adequate accommodations for our guests.Thank you for choosing Red Roof. We look forward to welcoming you back in the future.Sincerely,ViktorRed Roof Management RediResponse Specialist
4.0分
其他
Clean room. Updated decor. Loud neighbors unfortunately, but overall it was great and a good deal!
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Georgetown, KY. We're delighted you appreciated the clean room and updated decor. We regret to hear about the disturbance caused by noisy neighbors. We strive to ensure a peaceful environment for all guests, and we appreciate you bringing this to our attention. It's great to know that despite this, you still found your stay to be a good deal and overall positive.We hope to continue to provide great experiences for you at Red Roof. We would love to see you again, should your travels bring you back to our area. Sincerely,JannovemRed Roof ManagementRediResponse Specialist
1.0分
朋友出游
The room smelled of smoke and roaches. There were also signs of bed bugs. We ended up not even staying the night.
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酒店回复: Dear Shannon, I am sorry you didn’t stay the night. I did see you take off covers of the bedding but you didn’t find any bed bugs. Our property is 100% smoke free and we stand by our word. If you didn’t want to stay because you had issues with your convention that’s a whole another story.
2.0分
其他
They charge deposit, which is ok. Then charge a $5.00 fee ( non returnable) for using your credit card for the deposit. Never see that before.
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酒店回复: Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Georgetown, KY. I understand your concern regarding the $5.00 non-refundable fee for using a credit card for the deposit. I apologize for any inconvenience or surprise this may have caused. We will review our policies to ensure clarity and transparency for our guests in the future.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,JoeRed Roof ManagementRediResponse Specialist
5.0分
其他
the room was a nice size, clean & comfortable bed...coffee provided at the office.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Georgetown, KY. It's wonderful to hear that you appreciated the size of your room and found the bed comfortable and clean. We're also glad you found the coffee service at the office to be a convenient amenity. We strive to provide a comfortable and pleasant experience for all our guests, and your feedback is greatly appreciated.At Red Roof, we strive to provide our guests with a comfortable and memorable experience, and your kind words are a testament to our efforts. We are thrilled to have met your expectations and hope to welcome you back for another enjoyable stay.Sincerely,JMRed Roof ManagementRediResponse Specialist
3.0分
其他
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Nothing special typical older hotel of past that could use updating. Lots of restaurants stores surrounding area, I spent a few nights and was able to relax and get sleep. Nice front desk and older couple doing room cleaning. I would stay again if I was passing through and needed to rest from long drive
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酒店回复: Dear Richard,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Georgetown, KY. Thank you for taking the time to share your thoughts. We're glad you found our location convenient with the surrounding restaurants and stores, and that you were able to relax during your stay. We understand your feedback about the properties needing updates and appreciate you bringing this to our attention. We're happy you found our staff helpful and friendly.Your feedback is crucial to Red Roof, and we genuinely appreciate your comments as we work to improve our customer experience. We sincerely hope you'll give us the opportunity to provide a better experience on your next visit.Sincerely,JMRed Roof Management RediResponse Specialist
5.0分
其他
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Great value, safe and friendly staff
My wife and I needed a bed to sleep in for a couple nights while visiting family in the area. This Red Roof Inn delivered. The staff was friendly and the room had been recently remodeled. No concern for safety as the area was well lit and staff visibly present. We would stay again.
2.0分
其他
The room was hot when we got there. Had to turn on the AC and wait for room to cool down. Very irritating!
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酒店回复: Dear Cheryl, Thank you for taking the time to tell us about your experience at the Red Roof Inn Georgetown, KY. We sincerely apologize that your room was uncomfortably warm upon arrival. We understand how frustrating it can be to wait for the air conditioning to cool down the space, and we regret that this impacted your experience with us.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,AnnRed Roof Management RediResponse Specialist
房间很不错，很干净。车子可以直接停在门口。
No fringe inexpensive motel, which was courteous, clean, comfortable bed, and nice bathroom facilities. Will come again.
The Red Roof Inn Georgetown was fine. It was as advertised and what you would expect for the price.
Clean room. Updated decor. Loud neighbors unfortunately, but overall it was great and a good deal!
The room smelled of smoke and roaches. There were also signs of bed bugs. We ended up not even staying the night.
They charge deposit, which is ok. Then charge a $5.00 fee ( non returnable) for using your credit card for the deposit. Never see that before.
the room was a nice size, clean & comfortable bed...coffee provided at the office.
Nothing special typical older hotel of past that could use updating. Lots of restaurants stores surrounding area, I spent a few nights and was able to relax and get sleep. Nice front desk and older couple doing room cleaning. I would stay again if I was passing through and needed to rest from long drive
Great value, safe and friendly staff
My wife and I needed a bed to sleep in for a couple nights while visiting family in the area. This Red Roof Inn delivered. The staff was friendly and the room had been recently remodeled. No concern for safety as the area was well lit and staff visibly present. We would stay again.
The room was hot when we got there. Had to turn on the AC and wait for room to cool down. Very irritating!