酒店回复: Thank you for sharing your experience with us. We apologize for any inconvenience caused by the size of our facility and the issues with your receipt.Regarding the receipt, please contact ******* directly to ensure you receive the necessary documentation promptly.We appreciate your feedback and hope to have the opportunity to welcome you back and provide a seamless experience next time.
5.0分
其他
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Would stay again
Room was small but felt very clean. We were very happy with the breakfast options and the food was refreshed appropriately. The pool area was very nice with plenty of seating. I wish there were a few more TV channels for kids. The Disney Channel and Nickelodeon were not options. Housekeeping knocked on our door in the morning around 8:30 a.m. while the kids were still sleeping and when we opened the door she just said sorry and moved on to the next room. They did the same to our friend's room around the same time. Other than that we had no other issues and enjoyed our stay.
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酒店回复: Thank you for sharing your detailed and positive experience. It's wonderful to hear that you enjoyed the clean room and breakfast options. We appreciate your kind words about the pool area as well. Your feedback on TV channels for children is valuable, and we will look into improving this. Apologies for the early morning housekeeping visits; your comments will help us enhance our service. Delighted to know you enjoyed your stay overall.
2.0分
其他
Out of rooms
We booked a double Queen room and they over booked and didn’t have any of our rooms left by the time we checked in.
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酒店回复: Dear Kelli,I apologize that upon check-in, the room you reserved was unavailable due to overbooking. Understanding this inconvenience, we are continuously striving to improve our reservation process. Every guest deserves a comfortable and hassle-free experience. Your input is crucial as we work towards enhancing our service. Thank you for bringing this matter to our attention.
2.0分
其他
Great service but ….
Not clean- dirty toilet, carpet and bathroom
Great service and good water in the ice machines and gym water cooler
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酒店回复: Dear Sandra,Thank you for sharing your experience. It's disappointing to learn about the cleanliness issues you encountered; those are being addressed with urgency. On the other hand, pleased to hear you enjoyed the service and amenities offered, such as the ice machines and gym water cooler. Your experience will help us improve.We hope to welcome you back in the future to witness our improvements.
5.0分
情侣出游
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Close to food and coffee shop options. Very friendly hotel employees - kept all of us happy. Our room was close to the elevators - we hardly heard a noise in the hallways. It was so nice and quiet. (And having blackout shades also helped!) Location is nicely centered between Milwaukee and cute suburbs. We would stay here again!
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酒店回复: Dear Paige,Thank you for sharing your wonderful experience. It's fantastic to know our team contributed to a delightful stay, ensuring a quiet and pleasant atmosphere for you. The location indeed offers great access to dining and charming neighborhoods. We look forward to welcoming you back soon.
5.0分
其他
Everything was great. They could have more seating in the breakfast area. Easy in & out.
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酒店回复: Dear Crystal,Thank you for sharing your experience with us. It is wonderful to hear that everything met your expectations during your stay. We value your suggestion regarding additional seating in the breakfast area and will consider it as we continuously strive to enhance our guest experience. It was a pleasure to provide you with an easy-in and-out experience, and we hope you return soon!
5.0分
情侣出游
The room great. The view was awesome at night with the city lights. Staff was nice, everything was clean, and hotel location was perfect.
第二次订了，满意
帮领导订的，很满意
我不喜欢这张床。伤到我的背了。
另外，床单没有整理好，也不干净
而且我刚到的时候，床也没有整理好。遮光帘没有设置好。
洗澡时淋浴间被水淹没。他们把我换到了不同的楼层，床也没有整理好。我应该为这些小事故获得全额退款。我对房间的状况不满意
它比我们住过的其他汉普顿酒店要小。他们声称无法提供纸质收据，并向我保证*******会通过电子邮件发送收据副本，但我至今尚未看到。
Would stay again
Room was small but felt very clean. We were very happy with the breakfast options and the food was refreshed appropriately. The pool area was very nice with plenty of seating. I wish there were a few more TV channels for kids. The Disney Channel and Nickelodeon were not options. Housekeeping knocked on our door in the morning around 8:30 a.m. while the kids were still sleeping and when we opened the door she just said sorry and moved on to the next room. They did the same to our friend's room around the same time. Other than that we had no other issues and enjoyed our stay.
Out of rooms
We booked a double Queen room and they over booked and didn’t have any of our rooms left by the time we checked in.
Great service but ….
Not clean- dirty toilet, carpet and bathroom
Great service and good water in the ice machines and gym water cooler
Close to food and coffee shop options. Very friendly hotel employees - kept all of us happy. Our room was close to the elevators - we hardly heard a noise in the hallways. It was so nice and quiet. (And having blackout shades also helped!) Location is nicely centered between Milwaukee and cute suburbs. We would stay here again!
Everything was great. They could have more seating in the breakfast area. Easy in & out.
The room great. The view was awesome at night with the city lights. Staff was nice, everything was clean, and hotel location was perfect.